Kate Nasser

OCTOBER 18, 2020

Rediscover respect to unleash your true potential in leading morale, serving customers, & relationships. Kate Nasser The People Skills Coach™. The post Rediscover Respect The Hugely Underused Emotion | #LeadMorale appeared first on KateNasser.com.

Employee Engagement 104

Employee Engagement Sales Customers Communication 104

Kate Nasser

OCTOBER 18, 2020

Rediscover respect to unleash your true potential in leading morale, serving customers, & relationships. Kate Nasser The People Skills Coach™. The post Rediscover Respect The Hugely Underused Emotion | #LeadMorale appeared first on KateNasser.com.

Employee Engagement 67

Employee Engagement Sales Customers Communication 67

Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC

The only sustainable way to get these human experiences is with employee engagement. Employee engagement requires great leadership. Numerous “characteristics” and “models” of high quality leadership have been purported in every bookstore and airport gift shop.

Contact Center

Speaker: Vicki Brackett, Author and COO of Sinousia

The most important asset of any call center are the employees. To provide a better customer experience, build brand loyalty and increase your revenue and bottom line, keeping your employees engaged is critical. Understand what motivates your employees and capitalize on it. This can be hard to do.

Engagement

Speaker: Dennis Snow, President, Snow & Associates

It's time to look within: at your employees' relationships with each other, and with the company. Not only does it take powerful leadership, but a complete shift in focus: your company must be customer-centric in every function. Build “walk-through-fire” customer AND employee loyalty.

Customer Centricity