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Wed.Oct 14, 2020

customer-focused-customer-confidence

Aligning Customer Communication Styles With Your Own

Integrity Solutions

OCTOBER 14, 2020

The Behavioral Styles ® model is an easy-to-use tool for assessing the behavioral characteristics that fall within four distinct customer communication styles: Talker, Doer, Controller and Supporter. Studies show that over 80% of customer dissatisfaction is rooted in emotional issues rather than intellectual ones.

Communication

134

Communication Tips Sales Customers

134

The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center

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