Mon.Jun 29, 2020

Remove customer-retention-customer-success
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How to Measure Customer Retention

CSM Magazine

It’s about customer retention—which can lead to customer loyalty. Loyal customers are important to all businesses regardless of industry or size—large, small, B2B or B2C. It’s easy to measure customer satisfaction at different levels. That’s your customer retention number. Let’s get started.

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Using Gainsight’s PX Analytics To Make Data-Driven Decisions and Qualify Event Leads

Gainsight

After the incredible success of Pulse Everywhere, the virtual version of Gainsight’s annual Pulse conference, we were inundated with inquiries from companies across the industry. Gainsight reps were able to use custom filters to build reports that honed in on their target accounts effortlessly. Too short?”

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Healthcare Edition: 3 Ways You Can Enhance Your Team’s Performance

Gainsight

Are we on track to meet our retention, expansion, and satisfaction goals or do we need to course-correct? . As your customer-facing team matures and scales, Gainsight’s Scorecard incorporates qualitative/CSM and quantitative inputs into a dynamic, actionable Health Score. Are my clients as healthy as they could be?

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Jun 29 – Customer Success Jobs

SmartKarrot

Role: Customer Success Specialist Location: Newyork, US Organization: CyberCube As a Customer Success Specialist, You should be passionate about delivering exceptional value to clients. Make customers successful by demonstrating the value of our analytics to support their evolving critical business needs.

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The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

Elevate your retail game by unleashing the power of customer loyalty! The holidays are the perfect time to redefine and reimagine your retail strategy, as modern customers are being re-engaged through creative retention tactics.

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How to leverage Account Based Marketing in Customer Success?

SmartKarrot

Wouldn’t it be beneficial if you have a customer whose Lifetime Value (CLV) is worth more than, say, 10 customers? And, if you want to target one such potential customer, would your marketing strategy be the same as that for others? The Customer success team has a crucial role to play in this. I bet it would.

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Mobile App Business: Focus on Product Experience to Grow Your Online Business

SmartKarrot

Is creating a user-friendly and helpful product enough to attract and retain paying customers? Does it guarantee customer loyalty and give you an edge over your competitors? Is it all you need to grow and sustain a successful mobile app business? . It’s all about providing customers with what they need, right when they need it.

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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

Getting your customer experience (CX) right drives business success. Not only does a better CX improve customer satisfaction, increase retention, and create more engagement, it also drives key business results, including lower operational costs and higher profits. That’s why we wrote this eBook.

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CCO + CMO: A Winning Partnership for Accelerated CX Growth

Centering a business around the customer is critical for accelerated growth and customer-centricity requires a strong CCO and CMO alliance. When they work together, the CMO and CCO can build better customer experience, satisfaction, and retention. How the CCO can improve CX and drive advocacy. Download the ebook now!

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The SaaS Guide to Customer Engagement, Retention, and Advocacy

Want to lead customers down the path to retention and advocacy? After onboarding, most SaaS customers have to find their own way to success—with little more than a few CSM calls (if they’re a large enough account to have one), and a knowledge base to get them there.

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Why Product Led Growth is a Customer Success Responsibility

As the eyes and ears of an organization, Customer Success can drive acquisition, expansion, and retention. But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable.

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Promoting Customer Success with Diverse Learning Channels

Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly

Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. For recruitment marketing company, SmashFly, training related to the company’s product and industry are crucial for driving customer success and retention.

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Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Popular customer experience metrics include engagement, Net Promoter Score®, first contact resolution, and retention. They’re measured at customer touch-points, so they’re lagging indicators: you can’t measure them until after the customer experience. What do these metrics have in common?

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Sustaining Employee Engagement in the Contact Center

Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC

Customers and prospective clients require real, passionate, and empathetic humans. But no one has yet to nail down an exact leadership “score” which guarantees success. What are ways leaders engage with team members so the team members better engage with your customers and prospective customers?