Wed.Feb 26, 2020

Remove employee-experience-technology
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Understanding Contact Center Billing

Call Experts

Today, a lot of companies have access to the same technology. However, the differentiator is the experience. Many services are backed by AI-powered technology to address the real-time demands of customers. . Packages cost-effectively tie multiple solutions together to create an outstanding customer experience.

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Perfecting Self-Service at Work Means Perfecting the Employee Experience

Bold360

Shifting left was on everyone’s lips: IT teams want to make knowledge more readily available and accessible to employees, empowering them to meet customer needs more quickly, accurately, and efficiently while allowing IT to do more with less. Employees want more and better self-service knowledge.

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Service in a World of Customer Obsession

Up Your Service

Customer Experience. not products, processes, technology or competitors ? We need leaders who inspire innovation of experience as well as innovation of quality or productivity. We need employees who enjoy venturing beyond known problems and processes. Personalized Customer Service. Customer Centricity. Customer Obsession.

Culture 98
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3 Processes Ripe for Automation in Financial Services?

Bizagi

FinTech is redefining the customer experience, and regulatory pressure has opened a $4billion RegTech Market. Many incumbents are having to respond with automation in financial services by investing in technology transformation to enable the customer experience and protect their banking services. 1 – Customer experience.

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How Great Organizations Empower Customer Experience Teams

Speaker: Conference Speakers

Today’s teams need to operate cohesively like never before, managing the pace of both technological change and customer needs and demands. See inside the operations of top performing customer experience teams, and improve your organization’s CX outcomes. Customer Data Management for Employee Empowerment & Intelligent Experiences.

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10 Best Recruitment Software of 2020

SurveySparrow

Thankfully, times have changed and technology has made things way smarter and easier. Workday HCM is a recruitment software that acts as ‘a single system with a single source of data, single security model and single user experience’ as stated by their team. 10 Best Recruitment Software of 2020. Pricing : Request for a quotation.

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How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

You don’t need the latest, greatest CRM technology or data visualization tools. Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. 6 Ways to Make Your Employees More Human. 10 Ways to Humanize Your Brand.

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Expert Insights: Your 2023 Guide to EX, CX, and Technology

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands. Employee/employer relationship insights to increase engagement.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction. Embrace automation, collaborate with new technology, and watch how you thrive! How you can leverage innovations in technology and machine learning to improve your customer experience and bottom line.

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8 Contact Center Trends to Watch in 2020

Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?

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Digital Workplace Experience Conference: Resilience & Agility in Disruptive Times

Speaker: Conference Speakers

Acquire the strategies, tactics, and technologies to build and sustain a more resilient organization and maximize your workforce. The Role of IT, Intranets & the Digital Workplace in Employee Experience. Voice of the Employee and New Approaches for Mental Health, Balance, and Wellness. Lunch is on us for attendees.

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Why Do Your Contact Center Agents Keep Quitting?

Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success

To cope with the struggle of hiring and retaining agents, call center leaders are offering more pay, more employee perks, and more training. In this webinar, we’ll discuss the state of agent attrition and delve into reasons for employee burnout. How to harness conversational AI technology to improve the employee experience.

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Drive Employee and Customer Satisfaction with SLAs

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Technology has elevated every aspect of the customer journey. Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0,

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The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Technology must provide reliable options for customers to reach you when they want and obtain the same great service regardless of the channel they choose. Your customers should have a positive customer experience with every interaction. ROI from technology improvements. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT

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The Number One Factor in Your Contact Center’s Success

Speaker: Jim Rembach, President of Call Center Coach

Keeping up with constantly changing contact center technologies, economic issues, business issues, and personnel issues requires you to become skilled in a wide range of areas. You will also learn: The single most profound finding ever on employee engagement. The 6 biggest changes you must make for contact center success.

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The Health of the Contact Center: Are You Ready for 2019?

This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.