Thu.Jan 16, 2020

Remove mobile-customer-service-customer-relationships
article thumbnail

Time-Tested Tips for Handling Tough Contacts

Brad Cleveland Blog

When customers are clearly upset? How often as a customer do you see or hear the scripted words, “We regret any inconvenience this may have caused”?) How equipped are your agents for those situations when something is going wrong? As writing …

Tips 29
article thumbnail

The Customer-centric NOC

Guavus

If communications service providers (CSPs) are to consistently deliver world-class customer experiences across their diverse network service portfolios, their network operations centers (NOCs) must become far more customer-centric in nature. Today’s networks and services paint a very different picture.

article thumbnail

Time-Tested Tips for Handling Tough Contacts

Brad Cleveland Blog

When customers are clearly upset? How often as a customer do you see or hear the scripted words, “We regret any inconvenience this may have caused”?) How equipped are your agents for those situations when something is going wrong? As writing …

Tips 20