Tue.Dec 03, 2019

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20 CX Changes From Y2K to 2020

Oracle

There’s no question the customer experience (CX) has evolved significantly over the past 20 years. Here’s our take on 20 important CX changes from Y2K to 2020. Change #1: Artificial intelligence-powered, zero-wait customer response. Change #3: Multi-channel support is now the rule.

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Unlock CX Stories: 2019 EMEA Report

NetBase

. Customer experience (CX) stories are everything – and social analytics gives brands access to all of it. Why are very obvious customer needs and wants left unmet in many categories? And what can brands do to change this dynamic? Those ways include: Understanding every part of the customer journey.

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AI for Customer Care Automation

CSM Magazine

While being superseded by instant messaging and social media, daily e-mail still steadily grows and will reach more than 300 billion e-mails per day in 2020. Diversity of communication tools drives companies to develop omni-channel flexibility to stay in touch with customers and employees. Ievgen Sliusar.

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How To Get BBB Reviews For Your Business

Grade.us

As a result, the Internet is filled with feedback from angry customers who expected more from the BBB. Here take a look: The general consensus among many businesses and former BBB customers is that it’s not worth it or that it’s a scam of some sort. Your customers. Long story short, your customers are using the BBB.

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.

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The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

He'll share his wisdom on building communities of maximum value and impact for your customers as our keynote speaker at Super Forum 2021. The Art of Social Media, and Enchantment: The Art of Changing Hearts, Minds and Actions. Street cred? Best-selling author of The Art of the Start 2.0,

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.