20 CX Changes From Y2K to 2020
Oracle
DECEMBER 3, 2019
There’s no question the customer experience (CX) has evolved significantly over the past 20 years. Here’s our take on 20 important CX changes from Y2K to 2020. Change #1: Artificial intelligence-powered, zero-wait customer response. Change #3: Multi-channel support is now the rule.
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