Sun.Sep 15, 2019

Remove feedback-marketing
article thumbnail

Continuous Listening Unpicked

Confirmit

To state the scene, a comment from Gartner: “Many organizations continue to utilize a formal engagement survey conducted every one to three years as the primary means of gathering feedback from employees. ” In other words, there is a call for getting feedback from employees more frequently than once a year.

article thumbnail

A Master's Guide to B2B: How Listening to Your Customers Can Grow Your Business

Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate

Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Product Teams Can Leverage Community

Speaker: Scott Baldwin of ProductBoard

Building products is a team sport and involves everyone working together to get the right products to market faster. Listening to the voice of the customer (VoC) and utilizing product feedback and ideation are some of the most effective ways to do just that. How to create a tight and ongoing feedback loop.

article thumbnail

The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.