Thu.Sep 12, 2019

Remove customer-care-customer-retention
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How to Make the Most of Customer Journey Insights

Totango

If you want to make your business customer-centered , you’re going to need customer data. Without it, you can’t keep track of your customers’ needs, business goals, and challenges. Plus, you can use it to improve standardized processes and better serve customers in the future. Onboarding. Time to value.

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The Customer is Always Right (And How Conversational AI Can Help)

Interactions

The customer is always right. It’s synonymous with the delivery of impeccable customer service, which has been proven to make loyal customers and increase revenue. But if customers are always right, why are we making them conform to our ways of doing things, instead of putting the control in their hands?

System 59
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Sustaining Employee Engagement in the Contact Center

Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC

Customers and prospective clients require real, passionate, and empathetic humans. What are ways leaders engage with team members so the team members better engage with your customers and prospective customers? Key ingredients which are nearly impossible to measure, yet everyone knows when they’re missing.