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Tue.Aug 20, 2019

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4 Tips to Improve Your Contact Center Customer Experience

Comm100

AUGUST 20, 2019

If you’re in the contact center space, chances are you already have a customer experience strategy. However, while many contact centers are able to pick out various aspects of the customer experience, which could be improved, turning these thoughts into a successful process which guarantees results is often trickier.

Contact Center

100

Contact Center Tips Customer Experience Culture

100

Location data 101: A primer for marketers

Gravy Analytics

AUGUST 20, 2019

But driving an effective multi-touchpoint strategy has its unique challenges – and oftentimes, our strategies are only as effective as what we know about our customers. From offline attribution to geo-targeting, location data can help marketers understand the bigger picture of the customer journey.

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