Sun.Aug 18, 2019

Remove user-experience-employee-experience
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Building the Cognitive Organization: AI-Ready Process (Part Two)

North Highland

There are things that employees know from their day-to-day work that need to be extracted and documented to enable the machines to work correctly. Human experience and context are often non-documented drivers of efficient and effective processes. During the session, capture information gaps, processes, and decision steps.

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The New Tech Experience: Innovation, Optimization, and Collaboration

Speaker: Paul Weald, Contact Center Innovator

No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.