Fri.Aug 16, 2019

Remove customer-relationship-management-connections
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Is Your Customer Engagement Really Customer-Centric?

ClearAction

Is Your Customer Engagement Really Customer-Centric? Customer engagement can yield short-term or long-term rewards or penalties, depending on how customer-centric they are. Long-term rewards: uptick that sticks or increases organically — engagement fit the customer’s expectations and circumstances. Lynn Hunsaker.

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Are You Taking a Data-driven Approach to Managing Customer Support?

Team Support

One industry that hasn’t typically been at the forefront of the data revolution is customer support. Let’s look at a few different ways to take a data-driven approach to managing customer support…. Sentiment Analysis – Every experienced support agent has received a long email from a customer.

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Astea International Sponsors Field Service Amelia Island 2019

Alliance by IFS

Astea showcases its new integrated field service management and Internet of Things solution at Booth #200. Software AG envisions a connected world in which everything is communicating, connected and generating data. Amelia Island, FL (August 16, 2019) — Astea International Inc.,

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What is digital CX? The digital customer experience journey

delighted

33% of consumers who ended their relationship with a company in 2018 did so because the experience wasn’t personalized enough. Multi-channel customers spend 4% more in store and 10% more online than single-channel customers. For every additional channel they use, customers spend more money.

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Loyalty personalization: harness deep insight through partner brands

Currency Alliance

From a standing start of zero customer data some 20 years ago, brands became able to incentivize desired behaviors in highly-predictable customer segments. Value, that is, to a minority of highly-frequent, high-spending customers. It is with these less-frequent customers that the biggest profits lie.

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