Tue.Jul 16, 2019

Remove guest-experience-customer-success
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Amazing Business Radio: Cameron Mitchell

ShepHyken

Putting People First to Achieve an Exceptional Customer Experience. They discuss Cameron’s customer service philosophies and his new book, Yes is the Answer! Rather than putting the guests/customers first, put your employees first. What drives a company’s success? How can I create the best guest experience?

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? What will global firms achieve using customer-facing generative AI?