CloudCherry

MARCH 14, 2019

On October 12th, we co-hosted a webinar with the CX Network where customer experience legend Bruce Temkin shared his insights on turning customer feedback into actions. Temkin reports that 60% of VoC programs are soliciting feedback, but only 24% of VoC programs say they are good at making changes to the business based on insights.

Customer Insights 150

Customer Insights Analytics Airlines Feedback 150

ReviewTrackers

MARCH 14, 2019

Encourage online reviews, conduct customer feedback surveys , and urge your customers to share and be more vocal about their banking experiences. Invest in tools and technologies that capture customer feedback. Reengineer your sales and marketing strategies based on customer feedback. Nurture your digital channels.

Banking 94

Banking Customer Journeys Touchpoint Rewards Programs 94

Kustomer

MARCH 14, 2019

Adam Grant, one of his generation’s most provocative thought leaders, explores how individuals can recognize good ideas and speak up without getting silenced, parents can raise creative children, and leaders can build cultures that fight groupthink and promote innovation. This is also a book blurbed by both J.J. Hint: just ask them).

Culture 49

Culture Leadership Feedback Trends 49

Qualtrics

MARCH 14, 2019

It was also a chance to showcase some of the latest innovations on the Employee Experience Platform designed to help you get to breakthrough insights and transform your culture. With smart alerts , your HR leaders know immediately when there’s an issue that needs attention in their teams’ feedback. Book a demo. after 30 day onboarding.

Employee Experience 37

Employee Experience Innovation Analysis Feedback 37

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.

Contact Center

CloudCherry

MARCH 14, 2019

Nate had a great idea for collecting unstructured feedback using promo USB buttons. It was really innovative and would be cost effective for broad implementation across many industries. ”- Nominator. The person who nominated Nate, had a wonderful story to tell about him-. “ Check out his profile: [link]. Kristin Guthrie.

Hospitality 236

Hospitality Insurance B2C Groups 236

CloudCherry

MARCH 14, 2019

Nate had a great idea for collecting unstructured feedback using promo USB buttons. It was really innovative and would be cost effective for broad implementation across many industries. ”- Nominator. . The person who nominated Nate, had a wonderful story to tell about him- . “ Check out his profile: [link] . Kristin Guthrie.

Hospitality 210

Hospitality Insurance B2C Groups 210

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

As a first time community, the MURAL team has been strategic, creative, and innovative. Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. So, how did they do it?

Feedback

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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center