technology-brands 
NICE inContact
NOVEMBER 12, 2018
Contact Center Customer Experience can be enhanced every step of the way as customers interact with the brand. Easy to use – One of the biggest pain points with some technologies like IVR is that they become so unusable. Here are some quick wins on customer experience and tips towards achieving those. .
ShepHyken
NOVEMBER 12, 2018
7-Eleven is testing new ‘scan-and-go’ technology by Ilyse Liffreing. Starting Monday, 14 stores in Dallas will have scan-and-go technology built in the company’s mobile app, so customers can scan and pay for items on their phones. I have added my comment about each article and would like to hear what you think too.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Call Center Pros
NOVEMBER 12, 2018
A recent report from Accenture states that among 20-30-year-olds in the US and UK, 73% prefer to do business with brands that use their information to make experiences more efficient. Across the board, consumers are craving a more individualized experience. That’s how you deal a death blow to indifference.
Hero Digital
NOVEMBER 12, 2018
The standard intranet approach with static content and news sourced only from the voice of leadership now seems antiquated, and it pales in comparison to the seamless digital experiences that employees expect from their favorite brands. A thoughtful intranet strategy guides which of these elements are most appropriate for the culture.
Advertisement
Retail customers value price above everything, but the importance of other factors varies for different brands. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store.
C Space
NOVEMBER 12, 2018
The physical brand. Our physical experience with a brand is the brand. As a marketing professor at NYU Stern, he has a lot of insight into the future of brands — especially when it relates to the companies currently ruling our world: Google, Amazon, Facebook, and Apple. Instead, Apple turned itself into a luxury brand.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
You don’t need the latest, greatest CRM technology or data visualization tools. Brands that connect with customers on a personal, emotional level will be more successful than others. Learn how to humanize your brand by embracing empathy, creativity and compassion to drive real results. 10 Ways to Humanize Your Brand.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
With increased visibility into customer behavior, brands become well-equipped to leverage their technology, increase sales, and ensure returning customers. Join Hope Neiman, Chief Marketing Officer of Tillster, to learn how restaurants can create customized and seamless brand experiences that consumers desire.
Speaker: Natasha Husein, Product Marketing Manager, Clever
Whether it’s via email, within your product, or through another channel, strong branding and marketing efforts are what attract customers to your program, help you build advocacy among your customer base, and drive future growth. Tips and tricks for branding your customer education. Register now to reserve your spot on September 25th!
Advertisement
With the right environment, your contact center will transform from a necessary operation to a beacon of customer excellence for your company’s brand. Focus on people, not technology. Start by making these 5 key changes: Work with your CRM. Make conversations personal. Make conversations flow effortlessly.
Advertiser: ZoomInfo
Technology will continue to play a part in fostering buyer allegiance and building brands in the “new normal.” The fight to find new customers and retain existing ones is the biggest business challenge for many companies.
Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting
Genuine connections between brands and consumers happen when empathetic team members are enabled with effective conversational messaging technology. Join Lauren Feehrer, Founder and President of LoyaltyCraft Consulting, to learn how the merging of empathy and technology can transform your Customer Experience.
Advertiser: TTEC
Meeting these needs means delivering relevant experiences through the right technology such as messaging. Check out this quick read to discover strategies to make your brand stand out and go beyond customer expectations. Today’s customers want to be met on the channel of their choice with experiences that are both personal and unique.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
The technology they’re implementing is often siloed creating inconsistent experiences as customers and members move from one channel to the next. Focus will be centered on the benefits of investing in omnichannel technology to help create customized, consistent, and branded experiences across your institution’s buyer journey.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Also joining is SmartAction, who manages the AI-powered CX for more than 100 brands.
Speaker: Rana Gujral, CEO at Behavioral Signals
According to a report from Salesforce, 78% of customers are willing to do business with a brand even after a mistake, but only if the customer service is excellent. Customer service technology has largely been the same for decades. This means you can’t afford to put your customers on hold for long or deliver poor communication.
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Expert insights. Personalized for you.
120 
Let's personalize your content