CloudCherry

NOVEMBER 9, 2018

One of our strategic priorities is to create a differentiated member experience and measuring and acting upon our member’s feedback helps us meet this goal.”. Using CloudCherry, Nymeo collects member feedback from five touchpoints: New Account Creation, Branch or Website. Why journey mapping is key for measuring MX.

NPS 150

NPS Net Promoter Score Banking Touchpoint 150

LiveChat

NOVEMBER 9, 2018

At such times, it helps to have a chatbot such as BotEngine on the website as it serves to be the quickest touchpoint for visitors to get in touch with you. In spite of all these measures, there will be customers who will still abandon carts but don’t let that dishearten you or stop you from doing your best to recover lost sales.

Abandon Rate 31

Abandon Rate Chatbots Retail Policies 31

Speaker: John Joba and David Robbins

Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole. Derive more precise ROI calculations directly tied to company profitability, utilizing a measurement system and steady stream of financial data.

ROI

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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