Thu.Jul 12, 2018

Remove competitive-advantage-customer-base
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What is Employee Branding? And Why Does Your Company Need It?

ReviewTrackers

Like employer branding, employee branding also involves presenting the company in the best possible light in front of employees, job candidates, internal and external stakeholders, and customers. An increasing number of executives are becoming interested in how employee branding can help them achieve a competitive advantage.

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The 3 Hottest Trends Impacting Outsourced Customer Care

BlueOcean

The only constant in the customer care world is change, and if you don’t keep up, you’ll be left behind. That’s why we’ve compiled these must-read articles to keep you updated and give you some food for thought as you think about the future of your outsourced customer care. The Role of Chatbots in Customer Care. “

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Is Your Customer Experience Aligned With Consumer Expectations?

Second to None

The only real way to encourage a leading NPS is to align the way customers perceive your brand with the way employees implement your Customer Experience platform. Gaining a competitive advantage in your industry requires understanding your organizational NPS status, but this information does not mean anything without context.