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Wed.Jul 11, 2018

roadmap-roi

DEEPEN Customer Experience Transformation Part 2 of 3: The Plan

West Monroe

JULY 11, 2018

Think of this as the roadmap which guides the organization from point A to point B. Financial impacts, such as cost and ROI. If the organization’s current state is point A and the ‘North Star’ is point B, the Planning phase is where initiatives are prioritized, sequenced, and funded.

Customer Experience

Customer Experience Roadmap ROI Customers

How to choose the right customer experience platform for your organization

Eptica

JULY 11, 2018

At the same time you want to deliver a fast ROI to unlock future budget for CX programs. Again, look forward and find out about their future development roadmap. Understand your current and future needs Customer expectations and demands are increasing all the time. How will volumes scale?

Customer Experience

Customer Experience How To Average Handle Time Roadmap

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