Confirmit

APRIL 15, 2018

Configured according to rules that you define, it is the pulse survey module of Confirmit Employee Voices, the the Continuous Listening suite that enables you to run any type of employee feedback program for a full picture of your business: Pulse and Annual Engagement surveys that measure your company’s overall organizational health.

Video 40

Video Survey Measurement Feedback 40

Advertisement

Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly. Download this eBook to learn what we discovered and get the most out of your customer feedback! Do loyalty metrics need to be reassessed?

Loyalty

Advertisement

CX pros are examining the impact the pandemic has had on customer expectations and how they might need to modify their CX measurement programs. Download this eBook and discover how to adjust to get more from your customer feedback right now! They wonder: Does Net Promoter Score® (NPS) still have the same predictive power.

NPS

Speaker: John Joba and David Robbins

Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole. Derive more precise ROI calculations directly tied to company profitability, utilizing a measurement system and steady stream of financial data.

ROI