Mon.Jun 26, 2017

Remove lifetime-customer-customer-experience-management
article thumbnail

Gratitude – Important for Independence Day and A True Measure of your Service Warmth*

Wired and Dangerous

It is always important and never more so than in today’s tough economy to make sure customers know unmistakably that you do not take them for granted. If all your customers exited tomorrow (which they certainly could), how well would you fare the day after tomorrow? Great customer service is not “rocket surgery!”

article thumbnail

The Best Omnichannel Solution for Your Government Agency

Avaya

There is a need for an omnichannel capability to provide the best customer journey and experience possible. And they want the same from their government agencies: A consistent experience across multiple touch points, both physical and digital. 360-degree look at customer context. Simplicity.