Expert insights. Personalized for you.
Integral to great support for a global business is ensuring they have access to help and documentation regardless of the language they speak. But manually translating all your content is a lot of effort, and one that most companies don’t have the resources for. MORE
A common misconception in community building is that as your membership increases, your costs will skyrocket. It seems logical that more users must require more resources, namely extra staff to cope with the influx of traffic and moderation. MORE
I recently spoke with a community builder who managed a community of over 1 million teenagers. Given the size and scope of her work, I asked her what her biggest challenge had been. She answered me without a moment’s hesitation: community guidelines and moderation. Community MORE
A high churn rate, or, in other words, a low customer retention rate is a huge problem for a brand. Customers who leave your brand for a competitor are affecting your bottom line in ways beyond churn. If you are failing to retain customers, you’re going to experience a big loss in revenue. MORE
Each and every online community forum is different—no two communities are alike! MORE
Ideation is defined as the process involved in generating ideas, including gathering information on ideas and collecting thoughts about those ideas. Ideation is used to make improvements to existing products or services, in addition to generating new ideas and concepts for future developments. MORE
82 
Innovation is more crucial to business success than it’s ever been. Everybody is looking for the next great idea that the competition hasn’t thought of yet. It’s not enough to innovate, businesses need to innovate faster, more efficiently and with greater success than their competitors. MORE
Planning and launching a community is a big endeavour with lots of moving parts. When done properly, the whole organization is bought in and working towards making it a success. However, if this is your first time launching a major community , it can seem like a daunting task. MORE
You’ve spent the better part of a year working on the launch of your new community. You’ve ensured that your theme is where you want it and you’ve had the soft-launch. Heck you’ve even had the big launch of your community! MORE
What exactly are values? Like the word purpose or community , the word “values” is overused and yet underdefined. Better yet, what are online community values and how can you determine them? Community MORE
75 Gamification is used literally everywhere - why? Because it works! It Gamification successfully increases engagement through providing incentive to participate. Gamification refers to adding game elements to something that's traditionally non-game related to make it more of a game. MORE
Do you have a customer success strategy ? Are you working from a plan that outlines how you’ll help your customers achieve their goals at each step of their journey? And is that plan really about their goals, or is it about your goals? MORE
The future of business is going to be based on excellent customer experience. A great CX is paramount to a brand’s customer retention, their revenue streams, and their overarching success. Customer Success MORE
About Onshape: Onshape is a revolutionary Software-as-a-Service (SaaS) product development platform that combines CAD, built-in data management, real-time collaboration tools, and business analytics. MORE
The work of online community building may be an art, but it can still benefit from a foundation in science. There are theoretical foundations for our work, especially among research of interpersonal (one-to-one) and group communication. MORE
The leader in the B2B technology review platform space, G2, released their Summer 2021 Grid® Report, and Vanilla by Higher Logic has been named a Leader in Online Community Management ! Community News MORE
In 2018, the EU GDPR ( General Data Protection Regulation ) took effect. Since then, many community managers have been trying to understand how to comply with the new European privacy regulation. Further from there, whether there have been other changes to note since Brexit officially took place. MORE
At the CMX Summit Rise I spoke to the concept of expanding community to be part of a center of excellence. What exactly did I mean? Community can no longer be an isolated island; it needs to belong in the center of all customer touch points. MORE
As I was rummaging through my basement the other day, I happened upon one of my old college textbooks. I reacquainted myself with some Delphic maxims that, in college, I lived by. It dawned on me that these were actually also excellent community maxims to live by. Community Strategy MORE
Community managers are the heart of most brand communities. They're expected to facilitate increased sales, customer retention, and overall business growth, whilst also working to cultivate and enhance relationships with consumers. MORE
Summer is finally here and we have a bunch of new enhancements to the Vanilla platform that we want to share. Keep reading for details on the new analytics, machine translation, integrations, theming and more…! Product MORE
82 
Your single biggest roadblock to success in building a brand community is unlikely to be your skill level, your experience, or the technology and resources at your disposal. It is unlikely to be anything you can control at all. MORE
The CSM. A position that does so much for an organization but one that fails, time and again, to be described, understood, or appreciated. ?? Preach!! I hear you say, preach!! ??. MORE
Member engagement is the backbone of any community, and all Community Managers will tell you how it can be difficult to both broker and measure engagement rates, especially when your community is super young. Community MORE
At the TSIA Interact event, I detailed some super interesting research on how community can solve some of the biggest business challenges. Read on to find out more! Community MORE
70 All companies look for ways to deliver customer support that's faster and better than their competitors because that's what customers want. And when customers get what they want, they're less likely to leave. MORE
There is a feature that Vanilla lacks and it's one that we get asked about all the time. Vanilla lacks an SEO plugin. We don't have one because SEO is built into our platform and we don't think you should have to pay extra for something as fundamental as good SEO. Product MORE
52 
"If you care about someone, and you got a little love in your heart, there ain't nothing you can't get through together." – Ted Lasso. Support MORE
The key to success in any endeavour is measurement. I mean that quite literally. Without a quantifiable sense of where you are vs. where you were , you can’t know (in any meaningful way) whether you’ve succeeded or not. When it comes to digital marketing, this truism barely needs stating. MORE
Vanilla Forums
AUGUST 26, 2021
A common misconception in community building is that as your membership increases, your costs will skyrocket. It seems logical that more users must require more resources, namely extra staff to cope with the influx of traffic and moderation.
Vanilla Forums
OCTOBER 5, 2021
"If you care about someone, and you got a little love in your heart, there ain't nothing you can't get through together." – Ted Lasso. Support
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Vanilla Forums
AUGUST 12, 2021
The CSM. A position that does so much for an organization but one that fails, time and again, to be described, understood, or appreciated. ?? Preach!! I hear you say, preach!! ??.
Vanilla Forums
AUGUST 4, 2021
Gamification is used literally everywhere - why? Because it works! It Gamification successfully increases engagement through providing incentive to participate. Gamification refers to adding game elements to something that's traditionally non-game related to make it more of a game.
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Vanilla Forums
SEPTEMBER 21, 2021
Each and every online community forum is different—no two communities are alike!
Vanilla Forums
JULY 22, 2021
Ideation is defined as the process involved in generating ideas, including gathering information on ideas and collecting thoughts about those ideas. Ideation is used to make improvements to existing products or services, in addition to generating new ideas and concepts for future developments.
Vanilla Forums
AUGUST 24, 2021
Planning and launching a community is a big endeavour with lots of moving parts. When done properly, the whole organization is bought in and working towards making it a success. However, if this is your first time launching a major community , it can seem like a daunting task.
Vanilla Forums
JULY 16, 2021
Summer is finally here and we have a bunch of new enhancements to the Vanilla platform that we want to share. Keep reading for details on the new analytics, machine translation, integrations, theming and more…! Product
Vanilla Forums
AUGUST 9, 2021
About Onshape: Onshape is a revolutionary Software-as-a-Service (SaaS) product development platform that combines CAD, built-in data management, real-time collaboration tools, and business analytics.
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Quality Assurance is a major challenge for contact centers today. With up to 95% of customer interactions going unreviewed, many organizations are relying on a small sample of data to coach and evaluate their agents. AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!
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Vanilla Forums
OCTOBER 7, 2021
Your single biggest roadblock to success in building a brand community is unlikely to be your skill level, your experience, or the technology and resources at your disposal. It is unlikely to be anything you can control at all.
Vanilla Forums
JULY 12, 2021
The leader in the B2B technology review platform space, G2, released their Summer 2021 Grid® Report, and Vanilla by Higher Logic has been named a Leader in Online Community Management ! Community News
Vanilla Forums
APRIL 22, 2021
In 2018, the EU GDPR ( General Data Protection Regulation ) took effect. Since then, many community managers have been trying to understand how to comply with the new European privacy regulation. Further from there, whether there have been other changes to note since Brexit officially took place.
Vanilla Forums
JULY 27, 2021
"When was the last time you spoke to members of your community?". Community
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Vanilla Forums
SEPTEMBER 29, 2021
I recently spoke with a community builder who managed a community of over 1 million teenagers. Given the size and scope of her work, I asked her what her biggest challenge had been. She answered me without a moment’s hesitation: community guidelines and moderation. Community
Vanilla Forums
AUGUST 3, 2021
The future of business is going to be based on excellent customer experience. A great CX is paramount to a brand’s customer retention, their revenue streams, and their overarching success. Customer Success
Vanilla Forums
JUNE 30, 2021
Do you have a customer success strategy ? Are you working from a plan that outlines how you’ll help your customers achieve their goals at each step of their journey? And is that plan really about their goals, or is it about your goals?
Vanilla Forums
JULY 29, 2020
All companies look for ways to deliver customer support that's faster and better than their competitors because that's what customers want. And when customers get what they want, they're less likely to leave.
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Hybrid or 100% cloud? The choice is yours. With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!
Vanilla Forums
SEPTEMBER 2, 2021
The work of online community building may be an art, but it can still benefit from a foundation in science. There are theoretical foundations for our work, especially among research of interpersonal (one-to-one) and group communication.
Vanilla Forums
JUNE 2, 2021
What exactly are values? Like the word purpose or community , the word “values” is overused and yet underdefined. Better yet, what are online community values and how can you determine them? Community
Vanilla Forums
JULY 8, 2021
Integral to great support for a global business is ensuring they have access to help and documentation regardless of the language they speak. But manually translating all your content is a lot of effort, and one that most companies don’t have the resources for.
Vanilla Forums
AUGUST 19, 2021
As I was rummaging through my basement the other day, I happened upon one of my old college textbooks. I reacquainted myself with some Delphic maxims that, in college, I lived by. It dawned on me that these were actually also excellent community maxims to live by. Community Strategy
Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate
Improved marketing conversion, happy customers, and faster growth - that’s only three things that can be accomplished by just listening to your customers. Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. The question is - how do you capture all this? Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer interaction.
Vanilla Forums
SEPTEMBER 14, 2021
At the CMX Summit Rise I spoke to the concept of expanding community to be part of a center of excellence. What exactly did I mean? Community can no longer be an isolated island; it needs to belong in the center of all customer touch points.
Vanilla Forums
SEPTEMBER 16, 2021
About Xometry: Community
Vanilla Forums
SEPTEMBER 9, 2021
There is a feature that Vanilla lacks and it's one that we get asked about all the time. Vanilla lacks an SEO plugin. We don't have one because SEO is built into our platform and we don't think you should have to pay extra for something as fundamental as good SEO. Product
Vanilla Forums
MARCH 18, 2021
You’ve spent the better part of a year working on the launch of your new community. You’ve ensured that your theme is where you want it and you’ve had the soft-launch. Heck you’ve even had the big launch of your community!
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!
Vanilla Forums
MAY 11, 2021
At the TSIA Interact event, I detailed some super interesting research on how community can solve some of the biggest business challenges. Read on to find out more! Community
Vanilla Forums
FEBRUARY 18, 2021
Innovation is more crucial to business success than it’s ever been. Everybody is looking for the next great idea that the competition hasn’t thought of yet. It’s not enough to innovate, businesses need to innovate faster, more efficiently and with greater success than their competitors.
Vanilla Forums
JUNE 8, 2021
The key to success in any endeavour is measurement. I mean that quite literally. Without a quantifiable sense of where you are vs. where you were , you can’t know (in any meaningful way) whether you’ve succeeded or not. When it comes to digital marketing, this truism barely needs stating.
Vanilla Forums
APRIL 29, 2021
Community managers are the heart of most brand communities. They're expected to facilitate increased sales, customer retention, and overall business growth, whilst also working to cultivate and enhance relationships with consumers.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
What is ZoomInfo for Recruiters? Find and connect with the right talent to fill roles fast with more data, basic search, advanced search, candidate and company profiles, and export results. Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get your talented candidates results.
Vanilla Forums
JULY 6, 2021
A high churn rate, or, in other words, a low customer retention rate is a huge problem for a brand. Customers who leave your brand for a competitor are affecting your bottom line in ways beyond churn. If you are failing to retain customers, you’re going to experience a big loss in revenue.
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