Vanilla Forums

Support Customers Faster, Better and Cheaper with Community

Vanilla Forums

All companies look for ways to deliver customer support that's faster and better than their competitors because that's what customers want. And when customers get what they want, they're less likely to leave.

How to Make an Awesome Game Trailer in 5 Easy Steps!

Vanilla Forums

Nothing builds excitement for a new indie game like a mind-blowing game trailer. If you create something that is truly kick-ass, no gaming journalists or YouTuber can avoid mentioning your name; if not for your own benefit, for theirs. So how do you do it?


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Keeping it Classy: 3 Tips to a Conflict-Free Forum

Vanilla Forums

The internet abounds with the best and worst of human nature and reliably brings out instances of both in high relief. But today we’re discussing one of the darker aspects of forum frequenters: the tendency to hide behind screens. What exactly do we mean by that? All forum members use screens, right?

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The 3 Silent Killers of Forum Membership and How to Prevent Them

Vanilla Forums

Are you making your forum members feel unwelcome without even knowing it? It’s a mental trap that appears in practically all aspects of our lives: we’re so prone to looking forward and outward that we rarely pause for self-reflection.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

5 Self-Service Support Options for Every B2B Business

Vanilla Forums

If you follow our blog you'll know that B2B customers want to service themselves. I talk about it a lot simply because it's a fact that not enough businesses take into account. Customers don't simply want self service options, they demand options that actually work.

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3 Human Reasons Why People Join Online Community Forums

Vanilla Forums

Have you ever wondered why people are motivated to join an online community forum — I mean, what really motivates people to join? What's appealing about being part of an online community as opposed to an offline community?


What's the Difference Between Customer Support & Community Management?

Vanilla Forums

It's very easy to fall into the trap of believing that customer support and community management are the same thing. At first glance, they’re both customer facing positions that require you to interact with those who are interested in your brand.

KPIs, Analytics and Data: The Right Tools for the Job

Vanilla Forums

While most Community Professionals may think that coming up with what KPIs should be measured is a difficult task, I’ve actually seen more failure in how the KPI measurement is executed and how the data is reported. Community

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How to Keep Your Online Community Safe

Vanilla Forums

People join online communities for a number of reasons. Whether they’re looking to interact with a brand, proclaim support for a political or social cause, or connect with individuals who share a common hobby.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

How to Prevent Spam and Trolls from Wrecking Your Game Forum

Vanilla Forums

Spam and trolls are an unfortunate reality for almost any community forum , but the world of competitive gaming seems to have more than its fair share. In fact, some gaming communities have developed such a huge reputation for toxic behavior that it has become a defining characteristic of their game.

Vanilla 2020 Feature Roundup: A Year in Review

Vanilla Forums

Hello and welcome to the end of 2020! It’s been quite the year here at Vanilla, and despite all the twists and turns, it hasn’t slowed our teams down.

How Acer Increased Their Community ROI by 500% Using Vanilla

Vanilla Forums

Acer is one of the largest PC makers in the world. Its products include desktop and laptop PCs, tablets, servers, storage devices, displays, peripherals and more. One of Acer's top product lines is its gaming PCs and accessories, marketed under the Predator and Nitro brands.

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You're Being Watched: The Financial Impacts of Neglecting CX

Vanilla Forums

Too often, organizations fall into the trap of viewing business value with a money-in, money-out mentality, and as a result, end up putting customer experience on the backburner. This is a big mistake.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

A Closer Look: Mercy Ships and Their Community Impacts

Vanilla Forums

As I wrote previously, I started a blog series on some amazing nonprofits are using the power of community to help them achieve their goals. Online communities aren’t only good for businesses in building more customer intimacy, deflecting support tickets or improving the bottom line.

Internal Community Forums: Enhance Culture and Maintain Innovation

Vanilla Forums

Internal community forums are a great place to encourage communication between employees and make everyone within an organization feel more connected, which is especially important when employees are working from home and feeling isolated. Community

Managing the Community Ideation Process for Product Managers

Vanilla Forums

Ideation is one of the best tools that your community can have simply because some of the best ideas for your products come from your biggest fans.

Embracing Customer Feedback In Your Community Forum

Vanilla Forums

Customer feedback plays a crucial role in any successful organization. As a result, it’s important to embrace customer feedback rather than to fear it. This blog will discuss why customer feedback is so important and why an online community forum is the best way to get it. Community Customer Servic

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

How an Online Community Forum Helps Your SEO

Vanilla Forums

If you’re considering getting an online community forum and are wondering if it’ll help your brands search engine optimization (SEO), the answer is YES! Well, “yes” if you choose to go with a branded community forum —not just any community will do.

5 KPIs For Your Knowledge Base

Vanilla Forums

All platforms, strategies and processes in your organization need to be measured in order to identify areas for improvement and areas to build on.

5 Tips to Create Valuable Content for Your  Community Forum

Vanilla Forums

A good content strategy can give your online community forum a huge boost and help turn it from an inactive, unengaged community to a thriving and vibrant one. A good content strategy will be carefully planned, well researched and implemented immaculately. Community Marketing

Tips 82

3 Tips for Dealing with Community Trolls

Vanilla Forums

Your community is humming along, and all of a sudden, an individual joins who takes personal pleasure in disrupting your community. It may be inflammatory remarks, attacking others for no reason, or simply taking an extreme contrarian view on every topic to drive everyone nuts.

Tips 70

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

How the Community Implementation Process Works at Vanilla

Vanilla Forums

So, you’re here because you want to get a snapshot of what your community implementation process would look like with Vanilla Forums. Completely understandable, and you’ve come to the right place; this blog will provide you with an overview of what your journey with us would be like.

Do you have an Audience or an Authentic Community?

Vanilla Forums

While these terms are often used interchangeably, there’s a difference between simply having an audience and having a community.


5 Tip to Create a Valuable Q&A Community

Vanilla Forums

“How to unclog a kitchen sink”. How to clean a gutter”. How to do a Windsor knot”. Each and every one of us has a problem in our lives we need a solution for, and what better place to turn to than Google? Search engines provide us with instant fixes in the privacy of our own homes.

Tips 72

4 Ways Online Communities Enhance B2B Customer Experiences

Vanilla Forums

Customer experiences are so important to the world of modern branding and marketing that they must be put at the forefront of any growth strategy. Long gone are the days when your job was done the moment you completed a sale.

B2B 62

Community: Executives, Take Note!

Speaker: Carrie Melissa Jones, Erica Kuhl and Holly Firestone

While organizations have been using communities for many years, it is only in the last few that executives have started to see the value that a community can offer. But now, in 2021, many executives have finally started to view community structures as a new governance model for the entire organization rather than a stand-alone initiative. Join us on January 27 at 12 PM ET for a webinar exploring Chapter 2 of our 2021 Community Predictions eBook.

The Knowledge Base and the Creation of Vanilla Knowledge

Vanilla Forums

Hi, I’m Todd Burry, co-founder and Chief Product Officer here at Vanilla. Welcome to my monthly blog! We’ve been at this for about ten years now and have worked hard to create software that’s simple and straightforward to use, with a lot of functionality under the hood.

Top 10 Vanilla Blogs of 2020

Vanilla Forums

With another year coming to an end, it's time to look back at the content that we've created here at Vanilla Forums. With roughly 3 blogs published per week, several guest contributors and 10 new eBooks introduced in 2020, we had a lot of impactful content to share with you. Community News

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Why Branded Community Platforms Give You Full Control

Vanilla Forums

Brands want to connect with their customers in some form or other - that’s a given. What’s not always a given, however, is how to do it, and where.

Developing a Strategic Super Fan Program For Your Community

Vanilla Forums

Super Fans are a powerful, a necessary component of any successful online community. They drive the community, represent the larger community to you and your team, help connect the members to each other, share insights, and generally provide huge value to the community.

Your Guide to Boosting ROI Through Customer Support

Today’s most successful brands understand how great customer support can grow their bottom line. Having provided outsourced customer support to some of the world’s top brands, we know what works, and now we’re sharing that with you.

15 Customer Self-Service and Experience Stats To Know (2020)

Vanilla Forums

To remain a top choice for your customers, you need to be informed. You need to know what your customers want (and don't want!) and use this information to ensure that you're creating the best customer experience possible.