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Support Customers Faster, Better and Cheaper with Community

Vanilla Forums

All companies look for ways to deliver customer support that's faster and better than their competitors because that's what customers want. And when customers get what they want, they're less likely to leave.

Why Content Maintenance is Important

Vanilla Forums

The business and technology world moves fast. Technologies and tools get outdated quickly and are constantly being replaced by superior alternatives. Do you remember those video cassettes, or those 3 ½ floppy disks? As a 90’s kid, I remember them all.

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Can Community Management Be Part-Time?

Vanilla Forums

Recently, I was having a conversation with a company about how they handle community, and the question came about community investment. They had seemingly bought into the value of community and seemed to understand the benefits that it has in connecting people interested in their brand.

Anatomy of a Webpage: 8 Tips to Boost SEO & Conversion Rates

Vanilla Forums

Why do you need to care about SEO? Well, SEO helps to bring increased visibility to your content. In turn, this increase in visibility can become an increase in customers. More eyeballs, more conversion rate opportunities!

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Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

7 Best Tips for Great Customer Service

Vanilla Forums

Great customer service is crucial for your business to succeed. The days of being successful while not investing in excellent customer service are long gone. Here are the 7 best tips for great customer service that you’ll ever need to know. Customer Service

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Boosting Adoption, Retention, and Expansion with a Single Platform

Vanilla Forums

In an “X as a service” world, technology companies are heavily investing in customer success teams, who are chartered with increasing customer adoption of technology, improving retention rates on subscription contracts, and expanding wallet share.

5 Ways Customer Success Managers Can Improve Product Adoption

Vanilla Forums

Most customer success managers focus on how to get customers to use products well or use them to their fullest potential. But what do you do when customers aren't using the product at all? In that case, you have a product adoption issue—the customer bought the product but is failing to utilize it.

What is SEO? How Can It Be Used to Increase Brand Visibility?

Vanilla Forums

SEO, also known as Search Engine Optimization, refers to the practice of optimizing websites or web pages to get positioned in a higher rank on the search engine results page (SERP) for increased visibility, which leads to more organic website traffic.

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5 Elements to Successfully Promote Your Community

Vanilla Forums

You’ve spent the better part of a year working on the launch of your new community. You’ve ensured that your theme is where you want it and you’ve had the soft-launch. Heck you’ve even had the big launch of your community!

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

How to Make an Awesome Game Trailer in 5 Easy Steps!

Vanilla Forums

Nothing builds excitement for a new indie game like a mind-blowing game trailer. If you create something that is truly kick-ass, no gaming journalists or YouTuber can avoid mentioning your name; if not for your own benefit, for theirs. So how do you do it?

Spring Has Sprung! Check Out Vanilla’s New Community Updates

Vanilla Forums

Explore Vanilla’s Latest Community Updates. Spring is here, and with the change of season comes a big release announcement! Explore Vanilla's newest community updates from the past few months, including major enhancements to Integrations, Theming, Search, and more.


7 Tips For Building Effective Customer Loyalty Programs

Vanilla Forums

When we talk about loyalty, it’s likely that the first thing that manifests in your mind is expectations. Loyalty is something that you expect from your significant other, your employees, your partners, and definitely, your customers.

How to Improve Your Brainstorms

Vanilla Forums

Innovation is more crucial to business success than it’s ever been. Everybody is looking for the next great idea that the competition hasn’t thought of yet. It’s not enough to innovate, businesses need to innovate faster, more efficiently and with greater success than their competitors.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

SEO Fundamentals of Hosted Online Community Forums

Vanilla Forums

If you have an online business, you know that how you rank in a search engine results is vital. Heck, it can account for almost 50% of your traffic , so getting it right is important. Community Search Engine Optimization


KPIs, Analytics and Data: The Right Tools for the Job

Vanilla Forums

While most Community Professionals may think that coming up with what KPIs should be measured is a difficult task, I’ve actually seen more failure in how the KPI measurement is executed and how the data is reported. Community

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Inspiration for Mediating Conflict in Your Community

Vanilla Forums

Conflict is inevitable in any community. Yet many organizations still fail to plan for how to mediate conflict and tension. It’s important that we do: when you let conflict fester and turn into a full-blown crisis, it can destroy the community you’ve worked so hard to build. Community

Success Factors for Scaling Product Feedback Effectively

Vanilla Forums

Previously, we discussed how to set the stage for input from both employees and customers effectively and how to work with qualitative and quantitative product feedback. Product Management

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

The Social Science Behind Building Community Commitment

Vanilla Forums

You already know that communities generate value. What you, and many others, may struggle to understand is: How do you create committed communities, where members participate thoughtfully? This question gets to the root problem that many communities face.

6 Book Recommendations for Community Builders in 2021

Vanilla Forums

We learned so much about online community building in 2020 - probably far more than some ever intended to learn. Fortunately, many leaders have paved the path to better digital communities before 2020 and have imparted lessons to us through this transformative year. Community News


3 Human Reasons Why People Join Online Community Forums

Vanilla Forums

Have you ever wondered why people are motivated to join an online community forum — I mean, what really motivates people to join? What's appealing about being part of an online community as opposed to an offline community?


Gamification Tactics that Increase Engagement in Your Forum

Vanilla Forums

Humans are competitive. And since th e beginning of recorded time, our passion for creating and playing games has only grown. In fact, humanity’s inclination for games goes so far back that we’ve even evolved circuitry in our brains devoted specifically to playing them.

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

How to Prevent Spam and Trolls from Wrecking Your Game Forum

Vanilla Forums

Spam and trolls are an unfortunate reality for almost any community forum , but the world of competitive gaming seems to have more than its fair share. In fact, some gaming communities have developed such a huge reputation for toxic behavior that it has become a defining characteristic of their game.

How Acer Increased Their Community ROI by 500% Using Vanilla

Vanilla Forums

Acer is one of the largest PC makers in the world. Its products include desktop and laptop PCs, tablets, servers, storage devices, displays, peripherals and more. One of Acer's top product lines is its gaming PCs and accessories, marketed under the Predator and Nitro brands.

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Before You Run Another Community Member Survey, Read This

Vanilla Forums

Survey research is fast, nearly free, and broadly accessible. But surveys are not a cure-all for community building. Not even close. Experienced community builders never directly ask members questions like what they want or what their community platform should be.

What Community Manager Appreciation Day Means to Me

Vanilla Forums

Today is #CMAD or Community Manager Appreciation Day. It takes place every 4th Monday of January, and is meant to recognize and celebrate the efforts of community managers. In fact, it dates back to 2010, when Jeremiah Owyang wrote this. Community

Measuring Up: Choosing the Right Score for Your Community

Speaker: Nichole Devolites, Director of Customer Experience at SecureAuth

On Tuesday, April 20th at 12 PM EDT as Nichole Devolites will share an exclusive webinar on the top three scoring systems (NPS, CSAT, and CES) and what they are used for. Register today for the webinar!

You're Being Watched: The Financial Impacts of Neglecting CX

Vanilla Forums

Too often, organizations fall into the trap of viewing business value with a money-in, money-out mentality, and as a result, end up putting customer experience on the backburner. This is a big mistake.

Embracing Customer Feedback In Your Community Forum

Vanilla Forums

Customer feedback plays a crucial role in any successful organization. As a result, it’s important to embrace customer feedback rather than to fear it. This blog will discuss why customer feedback is so important and why an online community forum is the best way to get it. Community Customer Servic

Managing the Community Ideation Process for Product Managers

Vanilla Forums

Ideation is one of the best tools that your community can have simply because some of the best ideas for your products come from your biggest fans.

Internal Community Forums: Enhance Culture and Maintain Innovation

Vanilla Forums

Internal community forums are a great place to encourage communication between employees and make everyone within an organization feel more connected, which is especially important when employees are working from home and feeling isolated. Community

Customer Engagement Is a Two-Way Street

Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.

How an Online Community Forum Helps Your SEO

Vanilla Forums

If you’re considering getting an online community forum and are wondering if it’ll help your brands search engine optimization (SEO), the answer is YES! Well, “yes” if you choose to go with a branded community forum —not just any community will do.