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Vanilla Forums
MAY 27, 2022
Those in the community space (such as ourselves) will defend the value of community forums until the very end. We’ve written an endless amount of blogs and eBooks on the benefits of community, and indeed, our colleagues in the community space have agreed with our assertions every step of the way.
Vanilla Forums
JULY 29, 2020
All companies look for ways to deliver customer support that's faster and better than their competitors because that's what customers want. And when customers get what they want, they're less likely to leave.
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Vanilla Forums
JUNE 21, 2022
Your brand’s top advocates provide outsized value to your organization. They often refer new customers, remain loyal, and educate others about the best ways to use your products and services. Community Marketing
Vanilla Forums
MARCH 29, 2022
One thing that most organizations struggle with when it comes to their online community forum is engagement. Getting members to stay, participate and continue to be engaged is, in fact, the biggest challenge facing online communities, according to a recent study.
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Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.
Vanilla Forums
MARCH 22, 2022
We all know business can fail or succeed based on how people respond to a brand offering, product, or service. From our own research, we also know that customers react negatively to a poor customer experience.
Vanilla Forums
FEBRUARY 14, 2022
Showing your customers love is not just for Valentine’s Day; it’s for life! Community
Vanilla Forums
FEBRUARY 10, 2022
About Spitfire: Community Support Search Engine Optimization
Vanilla Forums
FEBRUARY 3, 2022
Whether you found 2021 personally incredible, incredibly challenging, or some combination of the two, you made it through. Kudos to you! Community
Vanilla Forums
JANUARY 27, 2022
NFTs are the topic of the moment, but like the early days of other popular tech, lots of people are in the dark about what NFTs actually are. NFTs and community is a topic I hadn’t heard a whole lot about though. Community
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Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!
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Vanilla Forums
JUNE 15, 2022
Having spent so many years building communities, I sometimes forget that some topics never die. One of those is the fear of detractors.
Vanilla Forums
AUGUST 26, 2021
A common misconception in community building is that as your membership increases, your costs will skyrocket. It seems logical that more users must require more resources, namely extra staff to cope with the influx of traffic and moderation.
Vanilla Forums
JANUARY 13, 2022
As some of you have seen by now, Gainsight acquired InSided this week, and we want to welcome them to an industry we have been passionate about for 15 years. The market has seen unprecedented growth in the last few years, and we see momentum accelerating.
Vanilla Forums
JUNE 13, 2022
About 1Password: Founded in 2006, 1Password has surpassed competitors to become the market leader in password management. The solution keeps customer data secure without compromising convenience or productivity. Community Product Search Engine Optimization
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Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.
Vanilla Forums
JUNE 1, 2022
If your community is just starting out—or if you’re auditing an existing community—you may be tasked to create a competitive landscape analysis: a tool that examines other communities in your industry or niche.
Vanilla Forums
DECEMBER 31, 2021
2021 was a wild year - we produced so much content and we can’t believe how many of you found it worthwhile! Thanks for sticking with us these past 12 months, we’re super excited for the next! Community
Vanilla Forums
MAY 3, 2022
The key components of your community’s foundation are its vision and mission. Those sound simple enough, right? You’ve likely seen vision and mission statements plastered to the walls of offices, in libraries and museums, and even on the entrances to shopping malls. Community
Vanilla Forums
DECEMBER 14, 2021
Key Performance Indicators (KPIs) , are always a hot topic in community circles. Community leaders want to know what, how, when, and why others are measuring anything. And frequently, it’s to learn ways others communicate value to their stakeholders.
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Whether you’re just starting your CX career or looking to change roles, our CX Leader Handbook is for you. Grab your free copy to learn how to find the right job, thrive as a leader, and strategically plan for the future.
Vanilla Forums
JUNE 8, 2022
Over the past several years, impersonal customer-brand interactions have become the status quo. In 2022 though, transactional relationships are simply not enough. Customers want more from their communities than product support. They want connection and they want belonging. Community Support
Vanilla Forums
DECEMBER 2, 2021
Inclusion and diversity are topics that, in a general sense, have been catapulted into the spotlight over the past couple of years. Community
Vanilla Forums
OCTOBER 5, 2021
"If you care about someone, and you got a little love in your heart, there ain't nothing you can't get through together." – Ted Lasso. Support
Vanilla Forums
NOVEMBER 16, 2021
Founded in 2002, Qualtrics pioneered the experience management industry and developed the Experience Management (XM) Platform™ that helps organizations continually assess the quality of their four core experiences—customers, employees, products, and brands. Community Product Support
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With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!
Vanilla Forums
NOVEMBER 3, 2021
Jono Bacon joined us at Super Forum 2021 and presented a survival guide for community managers who are facing common challenges. At one point or another, we'll all face stress, crisis management, and conflict resolution, and the best way to handle them is to be prepared. Community
Vanilla Forums
NOVEMBER 1, 2021
We’re back with another seasonal release announcement! This time, we’re sipping on our apple cider and watching the leaves change color while we bring to you a summary of everything that’s been released in the past few months. Product News
Vanilla Forums
OCTOBER 26, 2021
Each year, it’s a privilege to be able to recognize organizations for their innovation, persistence, and planning during the. Super Forum awards.
Vanilla Forums
APRIL 22, 2021
In 2018, the EU GDPR ( General Data Protection Regulation ) took effect. Since then, many community managers have been trying to understand how to comply with the new European privacy regulation. Further from there, whether there have been other changes to note since Brexit officially took place.
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The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience.
Vanilla Forums
OCTOBER 27, 2021
Building a community takes time, commitment, and effort. Though there are no guarantees, there are certain steps you can take to set your company on the path to success.
Vanilla Forums
JANUARY 18, 2022
The idea of the influencer has been around for the past couple of years, especially the concept of the micro-influencer. For those unfamiliar, the micro-influencer is generally someone in a specific niche that has a core following around a specific passion.
Vanilla Forums
OCTOBER 7, 2021
Your single biggest roadblock to success in building a brand community is unlikely to be your skill level, your experience, or the technology and resources at your disposal. It is unlikely to be anything you can control at all.
Vanilla Forums
SEPTEMBER 29, 2021
I recently spoke with a community builder who managed a community of over 1 million teenagers. Given the size and scope of her work, I asked her what her biggest challenge had been. She answered me without a moment’s hesitation: community guidelines and moderation. Community
Advertiser: Vanilla Forums
Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!
Vanilla Forums
MAY 25, 2022
Earlier this year, we released an eBook titled The State of Customer Success 2022. Within that book, we spoke to multiple customer success leaders who discussed the advent of customer marketing as a customer success responsibility. Marketing Customer Success
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