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Vanilla Forums
AUGUST 25, 2022
Cycles in business are normal. When COVID-19 first reared its ugly head, companies were forced to re-evaluate their in-person strategies. This quickly translated, for many companies, to seek community programs as a panacea.
Vanilla Forums
AUGUST 31, 2022
Recently, Higher Logic CCO, Jay Nathan, sat down with some special guests to discuss the importance of the relationship between the Chief Marketing Officer (CMO) and the Chief Customer Officer (CCO). Marketing Customer Success
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Vanilla Forums
JULY 29, 2020
All companies look for ways to deliver customer support that's faster and better than their competitors because that's what customers want. And when customers get what they want, they're less likely to leave.
Vanilla Forums
MAY 27, 2022
Those in the community space (such as ourselves) will defend the value of community forums until the very end. We’ve written an endless amount of blogs and eBooks on the benefits of community, and indeed, our colleagues in the community space have agreed with our assertions every step of the way.
Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.
In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.
Vanilla Forums
NOVEMBER 30, 2021
Our 7th annual Community Predictions edition is almost here! Community
Vanilla Forums
MARCH 22, 2022
We all know business can fail or succeed based on how people respond to a brand offering, product, or service. From our own research, we also know that customers react negatively to a poor customer experience.
Vanilla Forums
AUGUST 26, 2021
A common misconception in community building is that as your membership increases, your costs will skyrocket. It seems logical that more users must require more resources, namely extra staff to cope with the influx of traffic and moderation.
Vanilla Forums
FEBRUARY 10, 2022
About Spitfire: Community Support Search Engine Optimization
Vanilla Forums
FEBRUARY 14, 2022
Showing your customers love is not just for Valentine’s Day; it’s for life! Community
Speaker: Mark Stelzner - Founder & Managing Principal at IA
Join Mark Stelzner of IA as he discusses how to optimize your current HCM system and the opportunities for new tech.
Vanilla Forums
FEBRUARY 3, 2022
Whether you found 2021 personally incredible, incredibly challenging, or some combination of the two, you made it through. Kudos to you! Community
Vanilla Forums
JANUARY 27, 2022
NFTs are the topic of the moment, but like the early days of other popular tech, lots of people are in the dark about what NFTs actually are. NFTs and community is a topic I hadn’t heard a whole lot about though. Community
Vanilla Forums
JANUARY 13, 2022
As some of you have seen by now, Gainsight acquired InSided this week, and we want to welcome them to an industry we have been passionate about for 15 years. The market has seen unprecedented growth in the last few years, and we see momentum accelerating.
Vanilla Forums
DECEMBER 31, 2021
2021 was a wild year - we produced so much content and we can’t believe how many of you found it worthwhile! Thanks for sticking with us these past 12 months, we’re super excited for the next! Community
Advertiser: Vanilla Forums
Find out how collaboration between a CMO and CCO can enhance the customer experience and drive business growth in this new ebook.
Vanilla Forums
DECEMBER 14, 2021
Key Performance Indicators (KPIs) , are always a hot topic in community circles. Community leaders want to know what, how, when, and why others are measuring anything. And frequently, it’s to learn ways others communicate value to their stakeholders.
Vanilla Forums
APRIL 22, 2021
In 2018, the EU GDPR ( General Data Protection Regulation ) took effect. Since then, many community managers have been trying to understand how to comply with the new European privacy regulation. Further from there, whether there have been other changes to note since Brexit officially took place.
Vanilla Forums
OCTOBER 5, 2021
"If you care about someone, and you got a little love in your heart, there ain't nothing you can't get through together." – Ted Lasso. Support
Vanilla Forums
DECEMBER 2, 2021
Inclusion and diversity are topics that, in a general sense, have been catapulted into the spotlight over the past couple of years. Community
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
In this presentation, we will discuss the five elements of building a real-time coaching program using AI-infused workflows that will allow managers and agents to continuously engage and drive more constructive dialogue. Sign up today!
Vanilla Forums
JUNE 21, 2022
Your brand’s top advocates provide outsized value to your organization. They often refer new customers, remain loyal, and educate others about the best ways to use your products and services. Community Marketing
Vanilla Forums
NOVEMBER 16, 2021
Founded in 2002, Qualtrics pioneered the experience management industry and developed the Experience Management (XM) Platform™ that helps organizations continually assess the quality of their four core experiences—customers, employees, products, and brands. Community Product Support
Vanilla Forums
NOVEMBER 3, 2021
Jono Bacon joined us at Super Forum 2021 and presented a survival guide for community managers who are facing common challenges. At one point or another, we'll all face stress, crisis management, and conflict resolution, and the best way to handle them is to be prepared. Community
Vanilla Forums
NOVEMBER 1, 2021
We’re back with another seasonal release announcement! This time, we’re sipping on our apple cider and watching the leaves change color while we bring to you a summary of everything that’s been released in the past few months. Product News
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Join this exclusive conversation with our expert panelists and learn how you can thrive as an e-commerce retailer - even when faced with adverse market challenges. Don't miss out; register today!
Vanilla Forums
OCTOBER 26, 2021
Each year, it’s a privilege to be able to recognize organizations for their innovation, persistence, and planning during the. Super Forum awards.
Vanilla Forums
OCTOBER 27, 2021
Building a community takes time, commitment, and effort. Though there are no guarantees, there are certain steps you can take to set your company on the path to success.
Vanilla Forums
JULY 19, 2022
Creating an outstanding customer experience is something that’s much easier said than done. Not all customers have the same needs, or even the same standard for what constitutes a great experience.
Vanilla Forums
MAY 3, 2022
The key components of your community’s foundation are its vision and mission. Those sound simple enough, right? You’ve likely seen vision and mission statements plastered to the walls of offices, in libraries and museums, and even on the entrances to shopping malls. Community
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!
Vanilla Forums
OCTOBER 7, 2021
Your single biggest roadblock to success in building a brand community is unlikely to be your skill level, your experience, or the technology and resources at your disposal. It is unlikely to be anything you can control at all.
Vanilla Forums
SEPTEMBER 29, 2021
I recently spoke with a community builder who managed a community of over 1 million teenagers. Given the size and scope of her work, I asked her what her biggest challenge had been. She answered me without a moment’s hesitation: community guidelines and moderation. Community
Vanilla Forums
SEPTEMBER 21, 2021
Each and every online community forum is different—no two communities are alike!
Vanilla Forums
SEPTEMBER 14, 2021
At the CMX Summit Rise I spoke to the concept of expanding community to be part of a center of excellence. What exactly did I mean? Community can no longer be an isolated island; it needs to belong in the center of all customer touch points.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
Scripts have been around as long as contact centers. Scripts attempt to set out an ‘ideal’ path to success on the call, whether that's a sale, a resolved inquiry, or a closed case. While some scripting attempts have failed, AI and Agent Assist technologies can help.
Vanilla Forums
SEPTEMBER 2, 2021
The work of online community building may be an art, but it can still benefit from a foundation in science. There are theoretical foundations for our work, especially among research of interpersonal (one-to-one) and group communication.
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