Vanilla Forums

20 Stats About the Benefits of Online Community Forums

Vanilla Forums

Those in the community space (such as ourselves) will defend the value of community forums until the very end. We’ve written an endless amount of blogs and eBooks on the benefits of community, and indeed, our colleagues in the community space have agreed with our assertions every step of the way.

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Support Customers Faster, Better and Cheaper with Community

Vanilla Forums

All companies look for ways to deliver customer support that's faster and better than their competitors because that's what customers want. And when customers get what they want, they're less likely to leave.


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The Three Essential Elements to Engage Your Brand’s Top Advocates

Vanilla Forums

Your brand’s top advocates provide outsized value to your organization. They often refer new customers, remain loyal, and educate others about the best ways to use your products and services. Community Marketing

3 Steps to Design a Community Engagement Plan

Vanilla Forums

One thing that most organizations struggle with when it comes to their online community forum is engagement. Getting members to stay, participate and continue to be engaged is, in fact, the biggest challenge facing online communities, according to a recent study.

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How eCommerce Fits Into Retail's Post-Pandemic Future

Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.

Community is the Foundation of Your Customer Hub

Vanilla Forums

We all know business can fail or succeed based on how people respond to a brand offering, product, or service. From our own research, we also know that customers react negatively to a poor customer experience.

Show your Customers Some Love with an Online Community ??

Vanilla Forums

Showing your customers love is not just for Valentine’s Day; it’s for life! Community

Vanilla Helped Bring Spitfire’s Customer-Centric Strategy to Life

Vanilla Forums

About Spitfire: Community Support Search Engine Optimization

7 Must-Read Books for Community Builders in 2022

Vanilla Forums

Whether you found 2021 personally incredible, incredibly challenging, or some combination of the two, you made it through. Kudos to you! Community


How Tokenomics and NFTs can Improve Community Participation & Engagement

Vanilla Forums

NFTs are the topic of the moment, but like the early days of other popular tech, lots of people are in the dark about what NFTs actually are. NFTs and community is a topic I hadn’t heard a whole lot about though. Community

Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Why You Shouldn’t Fear the Negative Customer Feedback in your Community

Vanilla Forums

Having spent so many years building communities, I sometimes forget that some topics never die. One of those is the fear of detractors.

The Value of Super Users: How to Manage a Big Community With a Small Team

Vanilla Forums

A common misconception in community building is that as your membership increases, your costs will skyrocket. It seems logical that more users must require more resources, namely extra staff to cope with the influx of traffic and moderation.

Now is the Time for Community

Vanilla Forums

As some of you have seen by now, Gainsight acquired InSided this week, and we want to welcome them to an industry we have been passionate about for 15 years. The market has seen unprecedented growth in the last few years, and we see momentum accelerating.

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1Password Created Better Products and Relationships with their Community

Vanilla Forums

About 1Password: Founded in 2006, 1Password has surpassed competitors to become the market leader in password management. The solution keeps customer data secure without compromising convenience or productivity. Community Product Search Engine Optimization

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A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Competitive Landscape Analyses Through the Community Lens

Vanilla Forums

If your community is just starting out—or if you’re auditing an existing community—you may be tasked to create a competitive landscape analysis: a tool that examines other communities in your industry or niche.

A Year in Review: Top 5 Vanilla eBooks of 2021

Vanilla Forums

2021 was a wild year - we produced so much content and we can’t believe how many of you found it worthwhile! Thanks for sticking with us these past 12 months, we’re super excited for the next! Community

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How to Create Collaborative Community Mission & Vision Statements

Vanilla Forums

The key components of your community’s foundation are its vision and mission. Those sound simple enough, right? You’ve likely seen vision and mission statements plastered to the walls of offices, in libraries and museums, and even on the entrances to shopping malls. Community

The 3 Myths of Community KPIs

Vanilla Forums

Key Performance Indicators (KPIs) , are always a hot topic in community circles. Community leaders want to know what, how, when, and why others are measuring anything. And frequently, it’s to learn ways others communicate value to their stakeholders.

The CX Leader Handbook

Whether you’re just starting your CX career or looking to change roles, our CX Leader Handbook is for you. Grab your free copy to learn how to find the right job, thrive as a leader, and strategically plan for the future.

Community Beyond Transactional Support

Vanilla Forums

Over the past several years, impersonal customer-brand interactions have become the status quo. In 2022 though, transactional relationships are simply not enough. Customers want more from their communities than product support. They want connection and they want belonging. Community Support

Inclusion and Diversity in Community: A HubSpot Case Study

Vanilla Forums

Inclusion and diversity are topics that, in a general sense, have been catapulted into the spotlight over the past couple of years. Community

The Improv Rules of Customer Support

Vanilla Forums

"If you care about someone, and you got a little love in your heart, there ain't nothing you can't get through together." – Ted Lasso. Support

Qualtrics' Community Increased Customer Satisfaction 1000%

Vanilla Forums

Founded in 2002, Qualtrics pioneered the experience management industry and developed the Experience Management (XM) Platform™ that helps organizations continually assess the quality of their four core experiences—customers, employees, products, and brands. Community Product Support

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!

3 Common Challenges Community Builders Face and How to Overcome Them

Vanilla Forums

Jono Bacon joined us at Super Forum 2021 and presented a survival guide for community managers who are facing common challenges. At one point or another, we'll all face stress, crisis management, and conflict resolution, and the best way to handle them is to be prepared. Community

The Vanilla Fall 2021 Release: What's New?

Vanilla Forums

We’re back with another seasonal release announcement! This time, we’re sipping on our apple cider and watching the leaves change color while we bring to you a summary of everything that’s been released in the past few months. Product News


Meet the Super Forum 2021 Award Winners!

Vanilla Forums

Each year, it’s a privilege to be able to recognize organizations for their innovation, persistence, and planning during the. Super Forum awards.

Answers to Common Questions on GDPR & Community Forums: Brexit Update

Vanilla Forums

In 2018, the EU GDPR ( General Data Protection Regulation ) took effect. Since then, many community managers have been trying to understand how to comply with the new European privacy regulation. Further from there, whether there have been other changes to note since Brexit officially took place.

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The Ultimate Guide to Customer Service in 2022

The top three 2022 priorities for Customer Service teams to thrive in this new era of customer experience.

Guy Kawasaki & the Art of Community: 10 Steps to a Thriving Community

Vanilla Forums

Building a community takes time, commitment, and effort. Though there are no guarantees, there are certain steps you can take to set your company on the path to success.

Influencers & the Forum Community

Vanilla Forums

The idea of the influencer has been around for the past couple of years, especially the concept of the micro-influencer. For those unfamiliar, the micro-influencer is generally someone in a specific niche that has a core following around a specific passion.

Working with Difficult Stakeholders

Vanilla Forums

Your single biggest roadblock to success in building a brand community is unlikely to be your skill level, your experience, or the technology and resources at your disposal. It is unlikely to be anything you can control at all.

How To Write Guidelines for Your Online Community Forum

Vanilla Forums

I recently spoke with a community builder who managed a community of over 1 million teenagers. Given the size and scope of her work, I asked her what her biggest challenge had been. She answered me without a moment’s hesitation: community guidelines and moderation. Community

Why Product Led Growth is a Customer Success Responsibility

Product Led Growth is fast become a leading business driver in the SaaS world. Find out why your organization should be implementing a product-led growth strategy today, and why customer success should lead it. Download this eBook to learn more!

Customer Marketing and Customer Success: It Just Makes Sense

Vanilla Forums

Earlier this year, we released an eBook titled The State of Customer Success 2022. Within that book, we spoke to multiple customer success leaders who discussed the advent of customer marketing as a customer success responsibility. Marketing Customer Success

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