Expert insights. Personalized for you.
Customer feedback plays a crucial role in any successful organization. As a result, it’s important to embrace customer feedback rather than to fear it. This blog will discuss why customer feedback is so important and why an online community forum is the best way to get it. Community Customer Servic MORE
Spam and trolls are an unfortunate reality for almost any community forum , but the world of competitive gaming seems to have more than its fair share. In fact, some gaming communities have developed such a huge reputation for toxic behavior that it has become a defining characteristic of their game. MORE
83 Acer is one of the largest PC makers in the world. Its products include desktop and laptop PCs, tablets, servers, storage devices, displays, peripherals and more. One of Acer's top product lines is its gaming PCs and accessories, marketed under the Predator and Nitro brands. MORE
Ideation is one of the best tools that your community can have simply because some of the best ideas for your products come from your biggest fans. MORE
There are a variety of different errors that your website or web pages could be experiencing, and it’s not uncommon to see some of these errors every now and then. MORE
So, you’re here because you want to get a snapshot of what your community implementation process would look like with Vanilla Forums. Completely understandable, and you’ve come to the right place; this blog will provide you with an overview of what your journey with us would be like. MORE
People join online communities for a number of reasons. Whether they’re looking to interact with a brand, proclaim support for a political or social cause, or connect with individuals who share a common hobby. MORE
Too often, organizations fall into the trap of viewing business value with a money-in, money-out mentality, and as a result, end up putting customer experience on the backburner. This is a big mistake. MORE
If you’re considering getting an online community forum and are wondering if it’ll help your brands search engine optimization (SEO), the answer is YES! Well, “yes” if you choose to go with a branded community forum —not just any community will do. MORE
Nothing builds excitement for a new indie game like a mind-blowing game trailer. If you create something that is truly kick-ass, no gaming journalists or YouTuber can avoid mentioning your name; if not for your own benefit, for theirs. So how do you do it? MORE
To remain a top choice for your customers, you need to be informed. You need to know what your customers want (and don't want!) and use this information to ensure that you're creating the best customer experience possible. MORE
Are you making your forum members feel unwelcome without even knowing it? It’s a mental trap that appears in practically all aspects of our lives: we’re so prone to looking forward and outward that we rarely pause for self-reflection. MORE
If you follow our blog you'll know that B2B customers want to service themselves. I talk about it a lot simply because it's a fact that not enough businesses take into account. Customers don't simply want self service options, they demand options that actually work. MORE
Have you ever wondered why people are motivated to join an online community forum — I mean, what really motivates people to join? What's appealing about being part of an online community as opposed to an offline community? MORE
Internal community forums are a great place to encourage communication between employees and make everyone within an organization feel more connected, which is especially important when employees are working from home and feeling isolated. Community MORE
While these terms are often used interchangeably, there’s a difference between simply having an audience and having a community. MORE
The internet abounds with the best and worst of human nature and reliably brings out instances of both in high relief. But today we’re discussing one of the darker aspects of forum frequenters: the tendency to hide behind screens. What exactly do we mean by that? All forum members use screens, right? MORE
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It's very easy to fall into the trap of believing that customer support and community management are the same thing. At first glance, they’re both customer facing positions that require you to interact with those who are interested in your brand. MORE
“How to unclog a kitchen sink”. How to clean a gutter”. How to do a Windsor knot”. Each and every one of us has a problem in our lives we need a solution for, and what better place to turn to than Google? Search engines provide us with instant fixes in the privacy of our own homes. MORE
Brands want to connect with their customers in some form or other - that’s a given. What’s not always a given, however, is how to do it, and where. MORE
With another year coming to an end, it's time to look back at the content that we've created here at Vanilla Forums. With roughly 3 blogs published per week, several guest contributors and 10 new eBooks introduced in 2020, we had a lot of impactful content to share with you. Community News MORE
55 Super Fans are a powerful, a necessary component of any successful online community. They drive the community, represent the larger community to you and your team, help connect the members to each other, share insights, and generally provide huge value to the community. MORE
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All platforms, strategies and processes in your organization need to be measured in order to identify areas for improvement and areas to build on. MORE
Hi, I’m Todd Burry, co-founder and Chief Product Officer here at Vanilla. Welcome to my monthly blog! We’ve been at this for about ten years now and have worked hard to create software that’s simple and straightforward to use, with a lot of functionality under the hood. MORE
All companies look for ways to deliver customer support that's faster and better than their competitors because that's what customers want. And when customers get what they want, they're less likely to leave. MORE
As I wrote previously, I started a blog series on some amazing nonprofits are using the power of community to help them achieve their goals. Online communities aren’t only good for businesses in building more customer intimacy, deflecting support tickets or improving the bottom line. MORE
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Customer experiences are so important to the world of modern branding and marketing that they must be put at the forefront of any growth strategy. Long gone are the days when your job was done the moment you completed a sale. MORE
While most Community Professionals may think that coming up with what KPIs should be measured is a difficult task, I’ve actually seen more failure in how the KPI measurement is executed and how the data is reported. Community MORE
A good content strategy can give your online community forum a huge boost and help turn it from an inactive, unengaged community to a thriving and vibrant one. A good content strategy will be carefully planned, well researched and implemented immaculately. Community Marketing MORE
Your community is humming along, and all of a sudden, an individual joins who takes personal pleasure in disrupting your community. It may be inflammatory remarks, attacking others for no reason, or simply taking an extreme contrarian view on every topic to drive everyone nuts. MORE
Hello and welcome to the end of 2020! It’s been quite the year here at Vanilla, and despite all the twists and turns, it hasn’t slowed our teams down. MORE
Vanilla Forums
JULY 29, 2020
All companies look for ways to deliver customer support that's faster and better than their competitors because that's what customers want. And when customers get what they want, they're less likely to leave.
Vanilla Forums
JANUARY 12, 2021
Nothing builds excitement for a new indie game like a mind-blowing game trailer. If you create something that is truly kick-ass, no gaming journalists or YouTuber can avoid mentioning your name; if not for your own benefit, for theirs. So how do you do it?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Vanilla Forums
JANUARY 19, 2021
The internet abounds with the best and worst of human nature and reliably brings out instances of both in high relief. But today we’re discussing one of the darker aspects of forum frequenters: the tendency to hide behind screens. What exactly do we mean by that? All forum members use screens, right?
Vanilla Forums
JANUARY 20, 2021
Are you making your forum members feel unwelcome without even knowing it? It’s a mental trap that appears in practically all aspects of our lives: we’re so prone to looking forward and outward that we rarely pause for self-reflection.
Advertiser: Frontline Group
There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.
Vanilla Forums
JANUARY 13, 2021
If you follow our blog you'll know that B2B customers want to service themselves. I talk about it a lot simply because it's a fact that not enough businesses take into account. Customers don't simply want self service options, they demand options that actually work.
Vanilla Forums
NOVEMBER 11, 2020
Have you ever wondered why people are motivated to join an online community forum — I mean, what really motivates people to join? What's appealing about being part of an online community as opposed to an offline community?
Vanilla Forums
JANUARY 6, 2021
It's very easy to fall into the trap of believing that customer support and community management are the same thing. At first glance, they’re both customer facing positions that require you to interact with those who are interested in your brand.
Vanilla Forums
JULY 24, 2020
While most Community Professionals may think that coming up with what KPIs should be measured is a difficult task, I’ve actually seen more failure in how the KPI measurement is executed and how the data is reported. Community
Vanilla Forums
JANUARY 5, 2021
People join online communities for a number of reasons. Whether they’re looking to interact with a brand, proclaim support for a political or social cause, or connect with individuals who share a common hobby.
Advertisement
Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!
Vanilla Forums
OCTOBER 15, 2020
Spam and trolls are an unfortunate reality for almost any community forum , but the world of competitive gaming seems to have more than its fair share. In fact, some gaming communities have developed such a huge reputation for toxic behavior that it has become a defining characteristic of their game.
Vanilla Forums
DECEMBER 15, 2020
Hello and welcome to the end of 2020! It’s been quite the year here at Vanilla, and despite all the twists and turns, it hasn’t slowed our teams down.
Vanilla Forums
OCTOBER 8, 2020
Acer is one of the largest PC makers in the world. Its products include desktop and laptop PCs, tablets, servers, storage devices, displays, peripherals and more. One of Acer's top product lines is its gaming PCs and accessories, marketed under the Predator and Nitro brands.
Vanilla Forums
SEPTEMBER 23, 2020
Too often, organizations fall into the trap of viewing business value with a money-in, money-out mentality, and as a result, end up putting customer experience on the backburner. This is a big mistake.
Advertiser: Skilljar
Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!
Vanilla Forums
DECEMBER 22, 2020
As I wrote previously, I started a blog series on some amazing nonprofits are using the power of community to help them achieve their goals. Online communities aren’t only good for businesses in building more customer intimacy, deflecting support tickets or improving the bottom line.
Vanilla Forums
OCTOBER 13, 2020
Internal community forums are a great place to encourage communication between employees and make everyone within an organization feel more connected, which is especially important when employees are working from home and feeling isolated. Community
Vanilla Forums
OCTOBER 9, 2020
Ideation is one of the best tools that your community can have simply because some of the best ideas for your products come from your biggest fans.
Vanilla Forums
SEPTEMBER 29, 2020
Customer feedback plays a crucial role in any successful organization. As a result, it’s important to embrace customer feedback rather than to fear it. This blog will discuss why customer feedback is so important and why an online community forum is the best way to get it. Community Customer Servic
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.
Vanilla Forums
SEPTEMBER 3, 2020
If you’re considering getting an online community forum and are wondering if it’ll help your brands search engine optimization (SEO), the answer is YES! Well, “yes” if you choose to go with a branded community forum —not just any community will do.
Vanilla Forums
SEPTEMBER 9, 2020
All platforms, strategies and processes in your organization need to be measured in order to identify areas for improvement and areas to build on.
Vanilla Forums
AUGUST 4, 2020
A good content strategy can give your online community forum a huge boost and help turn it from an inactive, unengaged community to a thriving and vibrant one. A good content strategy will be carefully planned, well researched and implemented immaculately. Community Marketing
Vanilla Forums
OCTOBER 22, 2020
Your community is humming along, and all of a sudden, an individual joins who takes personal pleasure in disrupting your community. It may be inflammatory remarks, attacking others for no reason, or simply taking an extreme contrarian view on every topic to drive everyone nuts.
Advertiser: ZoomInfo
Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!
Vanilla Forums
SEPTEMBER 17, 2020
So, you’re here because you want to get a snapshot of what your community implementation process would look like with Vanilla Forums. Completely understandable, and you’ve come to the right place; this blog will provide you with an overview of what your journey with us would be like.
Vanilla Forums
SEPTEMBER 2, 2020
While these terms are often used interchangeably, there’s a difference between simply having an audience and having a community.
Vanilla Forums
OCTOBER 2, 2020
“How to unclog a kitchen sink”. How to clean a gutter”. How to do a Windsor knot”. Each and every one of us has a problem in our lives we need a solution for, and what better place to turn to than Google? Search engines provide us with instant fixes in the privacy of our own homes.
Vanilla Forums
NOVEMBER 24, 2020
Customer experiences are so important to the world of modern branding and marketing that they must be put at the forefront of any growth strategy. Long gone are the days when your job was done the moment you completed a sale.
Speaker: Carrie Melissa Jones, Erica Kuhl and Holly Firestone
While organizations have been using communities for many years, it is only in the last few that executives have started to see the value that a community can offer. But now, in 2021, many executives have finally started to view community structures as a new governance model for the entire organization rather than a stand-alone initiative. Join us on January 27 at 12 PM ET for a webinar exploring Chapter 2 of our 2021 Community Predictions eBook.
Vanilla Forums
OCTOBER 20, 2020
Hi, I’m Todd Burry, co-founder and Chief Product Officer here at Vanilla. Welcome to my monthly blog! We’ve been at this for about ten years now and have worked hard to create software that’s simple and straightforward to use, with a lot of functionality under the hood.
Vanilla Forums
DECEMBER 16, 2020
With another year coming to an end, it's time to look back at the content that we've created here at Vanilla Forums. With roughly 3 blogs published per week, several guest contributors and 10 new eBooks introduced in 2020, we had a lot of impactful content to share with you. Community News
Vanilla Forums
NOVEMBER 4, 2020
Brands want to connect with their customers in some form or other - that’s a given. What’s not always a given, however, is how to do it, and where.
Vanilla Forums
AUGUST 18, 2020
Super Fans are a powerful, a necessary component of any successful online community. They drive the community, represent the larger community to you and your team, help connect the members to each other, share insights, and generally provide huge value to the community.
Advertisement
Today’s most successful brands understand how great customer support can grow their bottom line. Having provided outsourced customer support to some of the world’s top brands, we know what works, and now we’re sharing that with you.
Vanilla Forums
SEPTEMBER 1, 2020
To remain a top choice for your customers, you need to be informed. You need to know what your customers want (and don't want!) and use this information to ensure that you're creating the best customer experience possible.
Let's personalize your content