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We’re back with another seasonal release announcement! This time, we’re sipping on our apple cider and watching the leaves change color while we bring to you a summary of everything that’s been released in the past few months. Product News MORE
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The idea of the influencer has been around for the past couple of years, especially the concept of the micro-influencer. For those unfamiliar, the micro-influencer is generally someone in a specific niche that has a core following around a specific passion. MORE
Jono Bacon joined us at Super Forum 2021 and presented a survival guide for community managers who are facing common challenges. At one point or another, we'll all face stress, crisis management, and conflict resolution, and the best way to handle them is to be prepared. Community MORE
A common misconception in community building is that as your membership increases, your costs will skyrocket. It seems logical that more users must require more resources, namely extra staff to cope with the influx of traffic and moderation. MORE
We welcomed Erika Jolly Brookes to the Higher Logic marketing team late Q3, and it’s been an awesome few months. We got a chance to sit down with Erika and ask her a few questions about her decision to join the team, her perspective on modern marketing, and her thoughts on the community industry. MORE
I recently spoke with a community builder who managed a community of over 1 million teenagers. Given the size and scope of her work, I asked her what her biggest challenge had been. She answered me without a moment’s hesitation: community guidelines and moderation. Community MORE
Inclusion and diversity are topics that, in a general sense, have been catapulted into the spotlight over the past couple of years. Community MORE
Each and every online community forum is different—no two communities are alike! MORE
Ideation is defined as the process involved in generating ideas, including gathering information on ideas and collecting thoughts about those ideas. Ideation is used to make improvements to existing products or services, in addition to generating new ideas and concepts for future developments. MORE
83 
Building a community takes time, commitment, and effort. Though there are no guarantees, there are certain steps you can take to set your company on the path to success. MORE
Planning and launching a community is a big endeavour with lots of moving parts. When done properly, the whole organization is bought in and working towards making it a success. However, if this is your first time launching a major community , it can seem like a daunting task. MORE
Key Performance Indicators (KPIs) , are always a hot topic in community circles. Community leaders want to know what, how, when, and why others are measuring anything. And frequently, it’s to learn ways others communicate value to their stakeholders. MORE
Gamification is used literally everywhere - why? Because it works! It Gamification successfully increases engagement through providing incentive to participate. Gamification refers to adding game elements to something that's traditionally non-game related to make it more of a game. MORE
The future of business is going to be based on excellent customer experience. A great CX is paramount to a brand’s customer retention, their revenue streams, and their overarching success. Customer Success MORE
The work of online community building may be an art, but it can still benefit from a foundation in science. There are theoretical foundations for our work, especially among research of interpersonal (one-to-one) and group communication. MORE
About Onshape: Onshape is a revolutionary Software-as-a-Service (SaaS) product development platform that combines CAD, built-in data management, real-time collaboration tools, and business analytics. MORE
In 2018, the EU GDPR ( General Data Protection Regulation ) took effect. Since then, many community managers have been trying to understand how to comply with the new European privacy regulation. Further from there, whether there have been other changes to note since Brexit officially took place. MORE
Founded in 2002, Qualtrics pioneered the experience management industry and developed the Experience Management (XM) Platform™ that helps organizations continually assess the quality of their four core experiences—customers, employees, products, and brands. Community Product Support MORE
At the CMX Summit Rise I spoke to the concept of expanding community to be part of a center of excellence. What exactly did I mean? Community can no longer be an isolated island; it needs to belong in the center of all customer touch points. MORE
As I was rummaging through my basement the other day, I happened upon one of my old college textbooks. I reacquainted myself with some Delphic maxims that, in college, I lived by. It dawned on me that these were actually also excellent community maxims to live by. Community Strategy MORE
As some of you have seen by now, Gainsight acquired InSided this week, and we want to welcome them to an industry we have been passionate about for 15 years. The market has seen unprecedented growth in the last few years, and we see momentum accelerating. MORE
Your single biggest roadblock to success in building a brand community is unlikely to be your skill level, your experience, or the technology and resources at your disposal. It is unlikely to be anything you can control at all. MORE
2021 was a wild year - we produced so much content and we can’t believe how many of you found it worthwhile! Thanks for sticking with us these past 12 months, we’re super excited for the next! Community MORE
The CSM. A position that does so much for an organization but one that fails, time and again, to be described, understood, or appreciated. ?? Preach!! I hear you say, preach!! ??. MORE
Member engagement is the backbone of any community, and all Community Managers will tell you how it can be difficult to both broker and measure engagement rates, especially when your community is super young. Community MORE
All companies look for ways to deliver customer support that's faster and better than their competitors because that's what customers want. And when customers get what they want, they're less likely to leave. MORE
Each year, it’s a privilege to be able to recognize organizations for their innovation, persistence, and planning during the. Super Forum awards. MORE
"If you care about someone, and you got a little love in your heart, there ain't nothing you can't get through together." – Ted Lasso. Support MORE
As we skate into the cold winter months, it’s time for another edition of “What Vanilla in the world has been up to for the last few months?!”. Product MORE
52 Vanilla Forums
JANUARY 13, 2022
As some of you have seen by now, Gainsight acquired InSided this week, and we want to welcome them to an industry we have been passionate about for 15 years. The market has seen unprecedented growth in the last few years, and we see momentum accelerating.
Vanilla Forums
JANUARY 18, 2022
The idea of the influencer has been around for the past couple of years, especially the concept of the micro-influencer. For those unfamiliar, the micro-influencer is generally someone in a specific niche that has a core following around a specific passion.
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Vanilla Forums
DECEMBER 31, 2021
2021 was a wild year - we produced so much content and we can’t believe how many of you found it worthwhile! Thanks for sticking with us these past 12 months, we’re super excited for the next! Community
Vanilla Forums
JULY 29, 2020
All companies look for ways to deliver customer support that's faster and better than their competitors because that's what customers want. And when customers get what they want, they're less likely to leave.
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The biggest challenge facing Contact Centers is understanding what customers expect. With today’s changing customer expectations, dynamic market realities and aggressive competitors, organizations must understand where they are successful and where they fall short. Download this eBook to learn how you can improve your customer experience with the help of Artificial Intelligence.
Vanilla Forums
DECEMBER 14, 2021
Key Performance Indicators (KPIs) , are always a hot topic in community circles. Community leaders want to know what, how, when, and why others are measuring anything. And frequently, it’s to learn ways others communicate value to their stakeholders.
Vanilla Forums
JANUARY 21, 2022
As we skate into the cold winter months, it’s time for another edition of “What Vanilla in the world has been up to for the last few months?!”. Product
Vanilla Forums
AUGUST 26, 2021
A common misconception in community building is that as your membership increases, your costs will skyrocket. It seems logical that more users must require more resources, namely extra staff to cope with the influx of traffic and moderation.
Vanilla Forums
NOVEMBER 16, 2021
Founded in 2002, Qualtrics pioneered the experience management industry and developed the Experience Management (XM) Platform™ that helps organizations continually assess the quality of their four core experiences—customers, employees, products, and brands. Community Product Support
Vanilla Forums
JANUARY 19, 2022
We welcomed Erika Jolly Brookes to the Higher Logic marketing team late Q3, and it’s been an awesome few months. We got a chance to sit down with Erika and ask her a few questions about her decision to join the team, her perspective on modern marketing, and her thoughts on the community industry.
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We’ve all had surveys that we’d rather forget, but surveys are a critical element of your overall customer experience. Download this eBook and get the four key elements of a brand-building survey program. Use these tenets to help your surveys deepen your customer’s relationship with your brand.
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Vanilla Forums
NOVEMBER 3, 2021
Jono Bacon joined us at Super Forum 2021 and presented a survival guide for community managers who are facing common challenges. At one point or another, we'll all face stress, crisis management, and conflict resolution, and the best way to handle them is to be prepared. Community
Vanilla Forums
NOVEMBER 1, 2021
We’re back with another seasonal release announcement! This time, we’re sipping on our apple cider and watching the leaves change color while we bring to you a summary of everything that’s been released in the past few months. Product News
Vanilla Forums
OCTOBER 26, 2021
Each year, it’s a privilege to be able to recognize organizations for their innovation, persistence, and planning during the. Super Forum awards.
Vanilla Forums
OCTOBER 5, 2021
"If you care about someone, and you got a little love in your heart, there ain't nothing you can't get through together." – Ted Lasso. Support
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For the first time, we’re sharing the winning plays that took us from scrappy startup to a publicly traded company. Use our proven data-driven plays to grow your pipeline and crush your revenue targets.
Vanilla Forums
OCTOBER 27, 2021
Building a community takes time, commitment, and effort. Though there are no guarantees, there are certain steps you can take to set your company on the path to success.
Vanilla Forums
SEPTEMBER 29, 2021
I recently spoke with a community builder who managed a community of over 1 million teenagers. Given the size and scope of her work, I asked her what her biggest challenge had been. She answered me without a moment’s hesitation: community guidelines and moderation. Community
Vanilla Forums
OCTOBER 7, 2021
Your single biggest roadblock to success in building a brand community is unlikely to be your skill level, your experience, or the technology and resources at your disposal. It is unlikely to be anything you can control at all.
Vanilla Forums
SEPTEMBER 21, 2021
Each and every online community forum is different—no two communities are alike!
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How has the pandemic changed customer expectations and CX strategies? From several verticals and a wealth of VOC data, we share key insights and examine if NPS has the same predictive power. See how you should adjust your metrics!
Vanilla Forums
SEPTEMBER 14, 2021
At the CMX Summit Rise I spoke to the concept of expanding community to be part of a center of excellence. What exactly did I mean? Community can no longer be an isolated island; it needs to belong in the center of all customer touch points.
Vanilla Forums
SEPTEMBER 2, 2021
The work of online community building may be an art, but it can still benefit from a foundation in science. There are theoretical foundations for our work, especially among research of interpersonal (one-to-one) and group communication.
Vanilla Forums
APRIL 22, 2021
In 2018, the EU GDPR ( General Data Protection Regulation ) took effect. Since then, many community managers have been trying to understand how to comply with the new European privacy regulation. Further from there, whether there have been other changes to note since Brexit officially took place.
Vanilla Forums
AUGUST 24, 2021
Planning and launching a community is a big endeavour with lots of moving parts. When done properly, the whole organization is bought in and working towards making it a success. However, if this is your first time launching a major community , it can seem like a daunting task.
Advertiser: ZoomInfo
What is conversational marketing really about? This guide will examine the market forces at play, shifting buyer trends, how to leverage conversation marketing, and the tactics involved in adopting it for a B2B demand generation strategy.
Vanilla Forums
NOVEMBER 30, 2021
Our 7th annual Community Predictions edition is almost here! Community
Vanilla Forums
AUGUST 19, 2021
As I was rummaging through my basement the other day, I happened upon one of my old college textbooks. I reacquainted myself with some Delphic maxims that, in college, I lived by. It dawned on me that these were actually also excellent community maxims to live by. Community Strategy
Vanilla Forums
AUGUST 12, 2021
The CSM. A position that does so much for an organization but one that fails, time and again, to be described, understood, or appreciated. ?? Preach!! I hear you say, preach!! ??.
Vanilla Forums
AUGUST 9, 2021
About Onshape: Onshape is a revolutionary Software-as-a-Service (SaaS) product development platform that combines CAD, built-in data management, real-time collaboration tools, and business analytics.
Advertisement
With the growth of hybrid work models and work from home, one thing is more important than ever: integration. But, how are companies leveraging it - both technically and operationally? In this whitepaper, you’ll get in-depth insight into how companies are utilizing integrated platforms in their day-to-day operations, and which success metrics they are measuring. Download your copy now to discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.
Vanilla Forums
AUGUST 4, 2021
Gamification is used literally everywhere - why? Because it works! It Gamification successfully increases engagement through providing incentive to participate. Gamification refers to adding game elements to something that's traditionally non-game related to make it more of a game.
Vanilla Forums
AUGUST 3, 2021
The future of business is going to be based on excellent customer experience. A great CX is paramount to a brand’s customer retention, their revenue streams, and their overarching success. Customer Success
Vanilla Forums
JULY 29, 2021
Member engagement is the backbone of any community, and all Community Managers will tell you how it can be difficult to both broker and measure engagement rates, especially when your community is super young. Community
Vanilla Forums
JULY 27, 2021
"When was the last time you spoke to members of your community?". Community
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Check out our latest ebook for a guide to the in-depth, wide-ranging candidate and company data offered by ZoomInfo Recruiter — and make your next round of candidate searches faster, more efficient, and ultimately more successful.
Vanilla Forums
JULY 22, 2021
Ideation is defined as the process involved in generating ideas, including gathering information on ideas and collecting thoughts about those ideas. Ideation is used to make improvements to existing products or services, in addition to generating new ideas and concepts for future developments.
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