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Explore Vanilla’s Latest Community Updates. Spring is here, and with the change of season comes a big release announcement! Explore Vanilla's newest community updates from the past few months, including major enhancements to Integrations, Theming, Search, and more. MORE
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Customer feedback plays a crucial role in any successful organization. As a result, it’s important to embrace customer feedback rather than to fear it. This blog will discuss why customer feedback is so important and why an online community forum is the best way to get it. Community Customer Servic MORE
Spam and trolls are an unfortunate reality for almost any community forum , but the world of competitive gaming seems to have more than its fair share. In fact, some gaming communities have developed such a huge reputation for toxic behavior that it has become a defining characteristic of their game. MORE
Acer is one of the largest PC makers in the world. Its products include desktop and laptop PCs, tablets, servers, storage devices, displays, peripherals and more. One of Acer's top product lines is its gaming PCs and accessories, marketed under the Predator and Nitro brands. MORE
Ideation is one of the best tools that your community can have simply because some of the best ideas for your products come from your biggest fans. MORE
Great customer service is crucial for your business to succeed. The days of being successful while not investing in excellent customer service are long gone. Here are the 7 best tips for great customer service that you’ll ever need to know. Customer Service MORE
Conflict is inevitable in any community. Yet many organizations still fail to plan for how to mediate conflict and tension. It’s important that we do: when you let conflict fester and turn into a full-blown crisis, it can destroy the community you’ve worked so hard to build. Community MORE
Innovation is more crucial to business success than it’s ever been. Everybody is looking for the next great idea that the competition hasn’t thought of yet. It’s not enough to innovate, businesses need to innovate faster, more efficiently and with greater success than their competitors. MORE
Most customer success managers focus on how to get customers to use products well or use them to their fullest potential. But what do you do when customers aren't using the product at all? In that case, you have a product adoption issue—the customer bought the product but is failing to utilize it. MORE
Too often, organizations fall into the trap of viewing business value with a money-in, money-out mentality, and as a result, end up putting customer experience on the backburner. This is a big mistake. MORE
If you’re considering getting an online community forum and are wondering if it’ll help your brands search engine optimization (SEO), the answer is YES! Well, “yes” if you choose to go with a branded community forum —not just any community will do. MORE
Nothing builds excitement for a new indie game like a mind-blowing game trailer. If you create something that is truly kick-ass, no gaming journalists or YouTuber can avoid mentioning your name; if not for your own benefit, for theirs. So how do you do it? MORE
You’ve spent the better part of a year working on the launch of your new community. You’ve ensured that your theme is where you want it and you’ve had the soft-launch. Heck you’ve even had the big launch of your community! MORE
If you have an online business, you know that how you rank in a search engine results is vital. Heck, it can account for almost 50% of your traffic , so getting it right is important. Community Search Engine Optimization MORE
70 You already know that communities generate value. What you, and many others, may struggle to understand is: How do you create committed communities, where members participate thoughtfully? This question gets to the root problem that many communities face. MORE
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Today is #CMAD or Community Manager Appreciation Day. It takes place every 4th Monday of January, and is meant to recognize and celebrate the efforts of community managers. In fact, it dates back to 2010, when Jeremiah Owyang wrote this. Community MORE
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Have you ever wondered why people are motivated to join an online community forum — I mean, what really motivates people to join? What's appealing about being part of an online community as opposed to an offline community? MORE
82 Why do you need to care about SEO? Well, SEO helps to bring increased visibility to your content. In turn, this increase in visibility can become an increase in customers. More eyeballs, more conversion rate opportunities! MORE
Humans are competitive. And since th e beginning of recorded time, our passion for creating and playing games has only grown. In fact, humanity’s inclination for games goes so far back that we’ve even evolved circuitry in our brains devoted specifically to playing them. MORE
68 Previously, we discussed how to set the stage for input from both employees and customers effectively and how to work with qualitative and quantitative product feedback. Product Management MORE
Survey research is fast, nearly free, and broadly accessible. But surveys are not a cure-all for community building. Not even close. Experienced community builders never directly ask members questions like what they want or what their community platform should be. MORE
Internal community forums are a great place to encourage communication between employees and make everyone within an organization feel more connected, which is especially important when employees are working from home and feeling isolated. Community MORE
Recently, I was having a conversation with a company about how they handle community, and the question came about community investment. They had seemingly bought into the value of community and seemed to understand the benefits that it has in connecting people interested in their brand. MORE
The business and technology world moves fast. Technologies and tools get outdated quickly and are constantly being replaced by superior alternatives. Do you remember those video cassettes, or those 3 ½ floppy disks? As a 90’s kid, I remember them all. MORE
Customer experience, also commonly referred to as CX, simply refers to the experience that a customer has with a business. It’s basically the impression that a customer has about your company based on their interaction history with you, and reflects how the customer perceives your company. MORE
SEO, also known as Search Engine Optimization, refers to the practice of optimizing websites or web pages to get positioned in a higher rank on the search engine results page (SERP) for increased visibility, which leads to more organic website traffic. MORE
We learned so much about online community building in 2020 - probably far more than some ever intended to learn. Fortunately, many leaders have paved the path to better digital communities before 2020 and have imparted lessons to us through this transformative year. Community News MORE
72 In an “X as a service” world, technology companies are heavily investing in customer success teams, who are chartered with increasing customer adoption of technology, improving retention rates on subscription contracts, and expanding wallet share. MORE
All companies look for ways to deliver customer support that's faster and better than their competitors because that's what customers want. And when customers get what they want, they're less likely to leave. MORE
While most Community Professionals may think that coming up with what KPIs should be measured is a difficult task, I’ve actually seen more failure in how the KPI measurement is executed and how the data is reported. Community MORE
When we talk about loyalty, it’s likely that the first thing that manifests in your mind is expectations. Loyalty is something that you expect from your significant other, your employees, your partners, and definitely, your customers. MORE
Vanilla Forums
JULY 29, 2020
All companies look for ways to deliver customer support that's faster and better than their competitors because that's what customers want. And when customers get what they want, they're less likely to leave.
Vanilla Forums
APRIL 6, 2021
The business and technology world moves fast. Technologies and tools get outdated quickly and are constantly being replaced by superior alternatives. Do you remember those video cassettes, or those 3 ½ floppy disks? As a 90’s kid, I remember them all.
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Vanilla Forums
MARCH 23, 2021
Recently, I was having a conversation with a company about how they handle community, and the question came about community investment. They had seemingly bought into the value of community and seemed to understand the benefits that it has in connecting people interested in their brand.
Vanilla Forums
APRIL 20, 2021
Why do you need to care about SEO? Well, SEO helps to bring increased visibility to your content. In turn, this increase in visibility can become an increase in customers. More eyeballs, more conversion rate opportunities!
Advertiser: Frontline Group
There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.
Vanilla Forums
APRIL 1, 2021
Great customer service is crucial for your business to succeed. The days of being successful while not investing in excellent customer service are long gone. Here are the 7 best tips for great customer service that you’ll ever need to know. Customer Service
Vanilla Forums
APRIL 15, 2021
In an “X as a service” world, technology companies are heavily investing in customer success teams, who are chartered with increasing customer adoption of technology, improving retention rates on subscription contracts, and expanding wallet share.
Vanilla Forums
MARCH 10, 2021
Most customer success managers focus on how to get customers to use products well or use them to their fullest potential. But what do you do when customers aren't using the product at all? In that case, you have a product adoption issue—the customer bought the product but is failing to utilize it.
Vanilla Forums
FEBRUARY 23, 2021
SEO, also known as Search Engine Optimization, refers to the practice of optimizing websites or web pages to get positioned in a higher rank on the search engine results page (SERP) for increased visibility, which leads to more organic website traffic.
Vanilla Forums
MARCH 18, 2021
You’ve spent the better part of a year working on the launch of your new community. You’ve ensured that your theme is where you want it and you’ve had the soft-launch. Heck you’ve even had the big launch of your community!
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Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!
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Vanilla Forums
JANUARY 12, 2021
Nothing builds excitement for a new indie game like a mind-blowing game trailer. If you create something that is truly kick-ass, no gaming journalists or YouTuber can avoid mentioning your name; if not for your own benefit, for theirs. So how do you do it?
Vanilla Forums
APRIL 9, 2021
Explore Vanilla’s Latest Community Updates. Spring is here, and with the change of season comes a big release announcement! Explore Vanilla's newest community updates from the past few months, including major enhancements to Integrations, Theming, Search, and more.
Vanilla Forums
FEBRUARY 3, 2021
When we talk about loyalty, it’s likely that the first thing that manifests in your mind is expectations. Loyalty is something that you expect from your significant other, your employees, your partners, and definitely, your customers.
Vanilla Forums
FEBRUARY 18, 2021
Innovation is more crucial to business success than it’s ever been. Everybody is looking for the next great idea that the competition hasn’t thought of yet. It’s not enough to innovate, businesses need to innovate faster, more efficiently and with greater success than their competitors.
Advertiser: Skilljar
Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!
Vanilla Forums
FEBRUARY 16, 2021
If you have an online business, you know that how you rank in a search engine results is vital. Heck, it can account for almost 50% of your traffic , so getting it right is important. Community Search Engine Optimization
Vanilla Forums
JULY 24, 2020
While most Community Professionals may think that coming up with what KPIs should be measured is a difficult task, I’ve actually seen more failure in how the KPI measurement is executed and how the data is reported. Community
Vanilla Forums
MARCH 25, 2021
Conflict is inevitable in any community. Yet many organizations still fail to plan for how to mediate conflict and tension. It’s important that we do: when you let conflict fester and turn into a full-blown crisis, it can destroy the community you’ve worked so hard to build. Community
Vanilla Forums
MARCH 16, 2021
Previously, we discussed how to set the stage for input from both employees and customers effectively and how to work with qualitative and quantitative product feedback. Product Management
Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises
It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.
Vanilla Forums
MARCH 30, 2021
You already know that communities generate value. What you, and many others, may struggle to understand is: How do you create committed communities, where members participate thoughtfully? This question gets to the root problem that many communities face.
Vanilla Forums
JANUARY 21, 2021
We learned so much about online community building in 2020 - probably far more than some ever intended to learn. Fortunately, many leaders have paved the path to better digital communities before 2020 and have imparted lessons to us through this transformative year. Community News
Vanilla Forums
NOVEMBER 11, 2020
Have you ever wondered why people are motivated to join an online community forum — I mean, what really motivates people to join? What's appealing about being part of an online community as opposed to an offline community?
Vanilla Forums
JANUARY 28, 2021
Humans are competitive. And since th e beginning of recorded time, our passion for creating and playing games has only grown. In fact, humanity’s inclination for games goes so far back that we’ve even evolved circuitry in our brains devoted specifically to playing them.
Advertiser: ZoomInfo
Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!
Vanilla Forums
OCTOBER 15, 2020
Spam and trolls are an unfortunate reality for almost any community forum , but the world of competitive gaming seems to have more than its fair share. In fact, some gaming communities have developed such a huge reputation for toxic behavior that it has become a defining characteristic of their game.
Vanilla Forums
OCTOBER 8, 2020
Acer is one of the largest PC makers in the world. Its products include desktop and laptop PCs, tablets, servers, storage devices, displays, peripherals and more. One of Acer's top product lines is its gaming PCs and accessories, marketed under the Predator and Nitro brands.
Vanilla Forums
MARCH 4, 2021
Survey research is fast, nearly free, and broadly accessible. But surveys are not a cure-all for community building. Not even close. Experienced community builders never directly ask members questions like what they want or what their community platform should be.
Vanilla Forums
JANUARY 25, 2021
Today is #CMAD or Community Manager Appreciation Day. It takes place every 4th Monday of January, and is meant to recognize and celebrate the efforts of community managers. In fact, it dates back to 2010, when Jeremiah Owyang wrote this. Community
Speaker: Nichole Devolites, Director of Customer Experience at SecureAuth
On Tuesday, April 20th at 12 PM EDT as Nichole Devolites will share an exclusive webinar on the top three scoring systems (NPS, CSAT, and CES) and what they are used for. Register today for the webinar!
Vanilla Forums
SEPTEMBER 23, 2020
Too often, organizations fall into the trap of viewing business value with a money-in, money-out mentality, and as a result, end up putting customer experience on the backburner. This is a big mistake.
Vanilla Forums
SEPTEMBER 29, 2020
Customer feedback plays a crucial role in any successful organization. As a result, it’s important to embrace customer feedback rather than to fear it. This blog will discuss why customer feedback is so important and why an online community forum is the best way to get it. Community Customer Servic
Vanilla Forums
OCTOBER 9, 2020
Ideation is one of the best tools that your community can have simply because some of the best ideas for your products come from your biggest fans.
Vanilla Forums
OCTOBER 13, 2020
Internal community forums are a great place to encourage communication between employees and make everyone within an organization feel more connected, which is especially important when employees are working from home and feeling isolated. Community
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Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.
Vanilla Forums
SEPTEMBER 3, 2020
If you’re considering getting an online community forum and are wondering if it’ll help your brands search engine optimization (SEO), the answer is YES! Well, “yes” if you choose to go with a branded community forum —not just any community will do.
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