If you have ever met me; or heard me speak; or read something I have written; you will know that I am a HUGE advocate of the principle of knowledge transfer. As a customer experience (CX) specialist, I am completely committed to sharing as much knowledge as I can with others so that they may advance their personal, or organisational approach to CX. As a result, when I was asked to contribute to a new educational video series on the subject that has become my vocation, it was a very easy decision for me to make.

Alongside global specialists, Shep Hyken, Jeanne Bliss, Blake Morgan and Jay Baer, I am delighted to have contributed to a amazing repository of video content to the Unforgettable Video Series – a core element of the SmarterCX programme developed by Oracle Customer Experience. I encourage you top spend some time reviewing not just the videos, but the plethora of articles, webinars and more on the smarterCX site – content continues to be added on a regular basis, making this site an essential tool in any CX Professional’s ‘continuous learning armoury’.

If you are interested in spending time listening to my perspective on CX, feel free to browse the ten videos in my series at your leisure! Enjoy!!

My book, ‘Customer What? – the honest and practical guide to customer experience’ – is now available to purchase! You can do so on Amazon.com or Amazon.co.uk. If Amazon does not ship to your part of the world, please complete the form found here and I will arrange an alternative method to ship a book to you. Enjoy the read!!