Upstream Works

NOVEMBER 14, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post Spotlight on Video in the Contact Center – Air Travel appeared first on Upstream Works.

Contact Center 78

Contact Center Travel Video Connections 78

QuestionPro Audience

APRIL 26, 2018

WHO’S TRAVELING? 87% of married couples plan to travel together, and the same number will bring their children. Among non-married vacationers, 57% will travel with friends or family, and 24% will fly solo. 53% of domestic travelers plan to visit an attraction of some sort this year. According to the U.S. compared to 2016.

Travel 170

Travel Tourism Trends Study 170

QuestionPro Audience

OCTOBER 12, 2018

Americans traveling solo is at an all-time high right now, particularly among millennials. Travel, in general, is easier than even a decade ago. With smartphones, we’re able to research and book travel plans, but once you’re there, activities cost money. cities are best to travel to alone when on a tight budget.

Travel 225

Travel Innovation Meeting Tools 225

InMoment XI

JUNE 1, 2015

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey.

Travel 200

Travel Airlines Feedback Engagement 200

InMoment XI

JUNE 1, 2015

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey.

Travel 200

Travel Airlines Feedback Engagement 200

InMoment XI

JUNE 1, 2015

Lessons for engaging customer feedback programs from an international flight I recently traveled from India to the United States on Lufthansa Airlines with my dog Zuri. She was going to be alone for almost 24 hours, traveling in the cargo hold. I had a sinking feeling when I kissed her goodbye before our journey.

Travel 200

Travel Airlines Feedback Engagement 200

Strativity

APRIL 10, 2024

The post How to Become an Everyday Travel Brand appeared first on Material.

Travel 52

Travel Brands How To 52

QuestionPro Audience

MAY 18, 2018

Younger business travelers are on the rise, with the frequent travelers now more likely to be under the age of 45. In fact, by 2020, millennials will make up more than half of business travelers. trillion that they have to spend, are impacting the business travel industry. BUSINESS OR PLEASURE?

Travel 186

Travel Airlines Transportation Guidelines 186

NICE inContact

MAY 6, 2019

Based in Bloomington, Indiana, Gant Travel specializes in corporate travel services for mid-size businesses. Its 81 agents handle a variety of travel reservations 24/7 — approximately 600 every month. With CXone, Gant Travel quickly transformed a negative customer experience to an extremely smooth, efficient one.

Travel 145

Travel Contact Center Wait Times Customer Satisfaction 145

Help Scout

AUGUST 22, 2023

Remote work allows you to bring your work with you when you travel. Keep these tips in mind to maximize your productivity and time for exploration. Read the full article

Travel 80

Travel Tips 80

One Millimeter Mindset

DECEMBER 28, 2022

Since we last met, all of us traveled one Herculean millimeter forward. The post Traveling One Millimeter Forward Together Towards 2023 appeared first on Babette Ten Haken. We remain united by our experiences of some form of angst, anguish, and suffering over the past two years. is available in digital format on Amazon.com.

Travel 87

Travel Consulting Innovation Leadership 87

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. The Recent Shift in Traveller Behaviour The pandemic has been a catalyst for change, altering the landscape of travel in ways we couldn’t have anticipated. catering to the diverse needs of American travellers.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

CustomerSuccessBox

MARCH 18, 2020

In a world where work from home is fast becoming the norm, Customer Success Managers have always faced this dilemma – to travel or not to travel to meet their customers. But say, you can’t travel and have to work remotely, what can you do to make your customers feel that you are a part of their team without being face to face?

Travel 115

Travel Customer Success Management Video 115

kommunicate

FEBRUARY 16, 2022

At least one-quarter of travel and hospitality businesses are now using chatbots in their daily operations (Statista). The post Chatbots in Travel: How Chatbots are Revolutionizing Travel and Hospitality appeared first on Kommunicate Blog. That’s exactly what millennial customers want as well. [.].

Travel 52

Travel Hospitality Chatbots Customers 52

Thematic

SEPTEMBER 14, 2023

Both Booking.com and Expedia are popular travel booking sites. They each have apps that handle all sorts of travel arrangements, including booking flights, hotels, car rentals, and vacation packages. I've travelled fairly extensively, and used both of these apps. out of 5 stars, and Expedia 2.6 out of 5 stars.

Travel 62

Travel Hotels Comparison Analysis 62

InMoment XI

FEBRUARY 7, 2024

Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Each traveler is different, with unique needs, preferences, and motivations for travel.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

My Customer

MARCH 7, 2022

HCustomer experience has become a significant competitive advantage in the travel industry, magnified by shifts in what travelers value. 8th Mar 2022. By Rachel Kobetz Global Head of Design.

Travel 81

Travel Competitive Advantage Industry 81

Blake Morgan

MAY 31, 2023

Bleisure travel, combining business and leisure, is on track to take over traditional business travel. The change creates a new type of traveler who is neither a business traveler or a carefree vacationer but a combination. That’s the idea behind bleisure travel, a pandemic-fueled trend with staying power.

Hospitality 52

Hospitality Travel Industry Hotels 52

Forrester's Customer Insights

MARCH 28, 2024

Last week, SITA, the multinational IT company supporting the air travel industry, announced it would be the lead investor in the Series A funding in Indicio, a decentralized digital identity solution provider.

Travel 28

Travel Industry Company Trends 28

Helen Dewdney

APRIL 13, 2020

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? I am highly unlikely to travel. I had a package holiday booked but the travel agent has only partially refunded. Many travel agents are refunding as quickly as they can.

Travel 108

Travel Airlines Transportation Insurance 108

Helen Dewdney

APRIL 13, 2020

In its path consumer travel plans have been disrupted indefinitely, so what are your rights and what can you do when companies won’t play ball? See Coronavirus and travel – who’s taking advantage? I am highly unlikely to travel. I had a package holiday booked but the travel agent has only partially refunded.

Travel 108

Travel Airlines Transportation Hotels 108

ShepHyken

JANUARY 10, 2024

I’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. I experienced something worth sharing recently, and we can take at least three lessons from it. I booked an international trip for a speaking engagement.

Travel 90

Travel Customer Service Airlines Poor Customer Service 90

Magellan Solutions

DECEMBER 6, 2021

Make Travel Tasks More Convenient with Travel Outsourcing. Traveling is definitely one of life’s greatest pleasures. Travel agencies and companies always come in handy, and in a country like the Philippines where travel is popular, many businesses have sprung up offering services that make travel planning convenient.

Travel 52

Travel Call Center Tourism Culture 52

NetBase

AUGUST 5, 2020

The global travel industry is testing the waters very carefully as it plans ahead for crisis recovery. And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. 0% of traveling consumers felt assured by safety measures at the airport. Or so people hope.

Travel 98

Travel Industry Social Media Hotels 98

Strativity

AUGUST 14, 2023

With a longer path to purchase and evolving consumer needs to consider, the travel industry can benefit from habits research.

Travel 52

Travel Industry Consumers 52

NetBase

APRIL 14, 2020

People are talking about travel – and it’s not all about boycotts or travel bans, which of course makes for salacious news in and of itself. People Love to Travel. It seems the travel industry is in the news constantly these days, as consumers dispute everything from airline fees to cruise ship nightmares.

Travel 81

Travel Airlines Social Media Consumers 81

John Paul

AUGUST 28, 2020

Wendy, who has been with John Paul since 2014, talks to us about her daily life as a Travel Manager, the impact of Covid-19 on the travel industry, and what she likes most about her job! The near future of travel-related activities remains local tourism, which is the subject of our biggest requests for the coming weeks.

Travel 52

Travel Tourism Management Hotels 52

NetBase

JUNE 11, 2020

Travel will look very different in the coming months and Easyjet is taking a proactive approach to getting out ahead of these changes. They seek to accommodate even the youngest of travelers by offering comic book inspired face coverings to make wearing masks a little less intimidating. The New Face of Travel. Let’s take a look!

Travel 60

Travel Airlines Consumers Hotels 60

Experience Investigators by 360Connext

MARCH 26, 2015

I’ve been traveling a lot in the month of March. I’ve been thinking about what it means to be a business traveler (who happens to be a woman) on the road. But I enjoyed some little touches and thought I’d praise those companies who thought about the experiences enough to make my travels a little more enjoyable.

Travel 110

Travel Hotels Guest Experience Airlines 110

MyCustomer

MAY 11, 2023

Voice of the Customer The challenges of travel customer experience

Travel 55

Travel Customer Experience Customers 55

Engine Insights

JANUARY 27, 2022

When it comes to brand communication and marketing, creative efforts and strategy can often feel like a shot in the dark. Knowing which components of a campaign performed well and where improvements can be made is valuable information, but often difficult to come by.

Travel 87

Travel Consumers Metrics Brands 87

Russel Lolacher

DECEMBER 4, 2019

Even when travelling to the most beautiful, exotic destinations, an airline can make, or break your experience. Have Wine, Might Travel. Have Wine, Might Travel. It’s one of the most beautiful travel destinations in the world. Clarissa travelled for work frequently. And so it begins….

Travel 72

Travel Airlines Transportation Tourism 72

Helen Dewdney

MARCH 6, 2020

The FCO is regularly updating the list of countries from which, if you have travelled , you should telephone the 111 coronavirus service. Travel insurance. It is always advisable to take out travel insurance at the same time as you book your holiday. You still need an EHIC card when travelling in Europe.

Travel 63

Travel Insurance Airlines Policies 63

NetBase

APRIL 3, 2020

Capturing the social voice of the traveler during Covid-19 is not a simple task, as it requires expert filtering to boil down the data to actual, and inevitably actionable proof points. And to begin to sort this out, brands need a way to harness insight to answer questions around what travelers are saying.

Travel 70

Travel Comparison Hospitality Social Media 70

Interactions

MAY 20, 2021

With travel restrictions decreasing and consumers feeling more comfortable leaving their homes, this summer will see a rebound in traffic after a year-long hibernation. According to new research by Zapwater Communications , 65% of Americans are looking forward to traveling again, both internationally and domestically.

Hospitality 62

Hospitality Travel Brands Self Service 62

Helen Dewdney

SEPTEMBER 27, 2018

The new Package Travel and Linked Travel Arrangements 2018 have replaced and considerably modified the former 1992 Package Travel, Package Holidays and Package Tour Regulations 1992. Linked travel arrangements (LTA). The travel organiser must provide information to you in the same way as it does for a package.

Travel 56

Travel Hotels Transportation Airlines 56

Talkdesk

APRIL 22, 2020

However for some companies, particularly in travel and hospitality, the storm came abruptly with little time for planning and response. Move to the cloud and ensure Business Continuity Talkdesk Business Continuity for Travel & Hospitality is a program specifically targeted at keeping operations up and running at all times.

Hospitality 59

Hospitality Travel Contact Center B2C 59