Customer Bliss
JULY 13, 2018
Over the past two years, the CX leaders and CCOs that I’ve spoken with have shared great actionable advice and tactics to help you transform the culture of your organization to be customer-driven. In this episode, you’ll hear from two brilliant leaders who’ve led CX work in the telecommunications industry.
Lumoa
DECEMBER 15, 2022
Voice of Customer (VoC) is not a new concept. It’s a strategy that many companies have used for years to understand and prioritize customer needs. In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
SEPTEMBER 16, 2022
Streaming services, telecommunication industry, etc.). Listen to the voice-of-customer. How often does your business respond to voice-of-customer and close the loop? High-tolerance-industry meanwhile is the opposite.
Second to None
AUGUST 9, 2018
One recent example happened in the telecommunications industry. Because they were basically the only option for customers, many cable providers managed to maintain consistent profit levels and customer retention rates even though their customer service and satisfaction scores were increasingly dropping.
Thematic
OCTOBER 8, 2018
Thematic has been working with a global telecommunications provider who has been measuring NPS using an established Voice-of-Customer platform for many years. Understand customer priorities and find insights. Do you measure transactional Net Promoter Score (NPS)?
SurveySensum
JUNE 24, 2019
Certainly, building trustworthy relationships with customers is the prime focus of telecommunication companies to have a competitive edge, but without the availability of an AI-enabled tool, this seems to be taking a long time to resolve a customer complaint.
Second to None
JANUARY 22, 2019
That often means thinking about problems your customers have never imagined and then deploying both new and existing technology to solve them. The foundation for all telecommunications systems is the network. ” Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.
Expert insights. Personalized for you.
141 
Let's personalize your content