Team Support

JANUARY 9, 2024

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. One of the early pioneers in CRM software was ACT!,

Technology 59

Technology Chatbots Call Center Social Media 59

Comm100

SEPTEMBER 25, 2021

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. This blog explores: What white label live chat is Why your business needs to implement this software List of things to look for in a live chat What questions you need to ask about live chat. It’s not a quick job.

Software 189

Software e-support Healthcare Sales 189

BirdEye

MAY 26, 2023

To combat that, many medical practices are shifting to online scheduling software to help streamline their appointment process. However, regulators require that all medical software be HIPAA compliant in order to protect patient information. Fortunately, there are a number of HIPAA compliant appointment scheduling software available.

Software 98

Software Healthcare Guidelines Insurance 98

CSM Magazine

MARCH 20, 2024

Despite advances in technology, many businesses today still perform manual cash flow analysis using spreadsheets. However, more and more companies are using cash flow software to automate cash flow analysis, saving time and allowing for a more effective analysis. Ultimately, this helps businesses make well-informed decisions.

Analysis 52

Analysis Software Comparison Report 52

BlueOcean

JUNE 22, 2022

So, what should you ask when you’re addressing contact center technology in your RFP? The concept of on-prem technology is slowly diminishing. Make sure to ask about these key components: secure networks, encryption (in flight, and at rest), security software, restricted access, networking monitoring, and document security policies.

Contact Center 156

Contact Center Technology Tourism Exceptional Customer Service 156

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

Clarivate

APRIL 3, 2024

Technology plays an important role in transferring institutional knowledge, capturing information that otherwise would walk out the door when people retire. Cloud-based software like IP Management Systems and AI tools offer practical solutions for maintaining institutional knowledge. Use technology and data in new and productive ways.

Technology 59

Technology Strategy Analytics Government 59

Team Support

APRIL 12, 2023

The requests are often recurring, and a technology-based customer support tool is needed to implement an agent workflow that allows easy and efficient management of each customer request. Why Use Customer Support Software for SLA Management? Customer service software makes it easy to manage the demands of a busy support team.

Software 98

Software Management Guidelines Tools 98

Ecrion

JUNE 22, 2020

Minneapolis, MN and Rockville, MD – June 22, 2020 – MHC, a leader in enterprise automation software solutions, today announced the acquisition of Ecrion Software, a leading provider of customer communication management (CCM) and customer experience automation (CXA) software and services. About MHC Software. PRESS CONTACT.

Software 90

Software Healthcare Insurance Omni-Channel 90

Team Support

APRIL 24, 2023

However, many B2B organizations are hesitant to adopt chat software because of fear that they will have to increase their staff in order to manage the increased volume of customer inquiries. While this is understandable, with the right tools and live chat software, customer support teams’ workload can actually decrease.

Software 98

Software Customer Experience Self Service Chatbots 98

CSM Magazine

OCTOBER 2, 2023

BigChange has announced ‘Walkthrough Guides’ to make it easier to introduce new software. As companies switch from paper or older software systems, using new software can be daunting for staff, so BigChange has developed simple pop-up guides to take new users through the software step-by-step.

Software 59

Software Customer Relationship Management CRM System 59

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. This raises the question, how do you find the best NPS software solutions? Then we’ll take a look at the best NPS software providers. What Is NPS Software?

NPS 101

NPS Software Net Promoter Score Multi-Channel 101

West Monroe

OCTOBER 9, 2023

Listen to "Driving Profitable Growth in Enterprise Software" on Spreaker. About the episode In today’s economy, it’s not easy for companies to balance growth and profitability in their enterprise software. How do you weigh factors like technology, market opportunity, and management teams?

Software 52

Software Innovation Leadership Culture 52

TechSee

FEBRUARY 2, 2022

And as with most things, all roads lead to technology. . What Is Call Center Technology? Call center technology can refer to any tool that contact centers use to improve productivity, manage staff, deliver better service, or cut costs. Advanced call center technologies go way beyond handling incoming or outgoing calls.

Call Center 124

Call Center Self Service Technology Social Media 124

CSM Magazine

DECEMBER 19, 2023

In today’s complex world of technology, software development and IT projects require a systematic approach. Benefits for Software Development and IT Transparency and visibility: Having a bird’s eye view of the entire project, everyone involved can see the bigger picture.

Software 52

Software Tools Connections Technology 52

CSM Magazine

JULY 12, 2023

As terrible as the toll on life has been from this crisis, the impact on businesses would have been far more severe if it weren’t for the advancements in digital technologies. NEMT software enhances security and care through the integration of technology, increasing productivity, cost-savings, and the level of services provided.

Software 52

Software Transportation Hospitality Technology 52

Clarivate

OCTOBER 19, 2021

Xavi Moreno joined Clarivate well into the pandemic, where his technology skillset would soon make a difference in fighting the virus. Throughout childhood, the Barcelonian software engineer had wanted to be an eye doctor, so that he might one day treat people like his uncle, who had lost his vision. Get the full story.

Software 98

Software Consulting Video Tips 98

TechSee

APRIL 21, 2020

This has prompted many organizations to explore innovative technologies such as remote Visual Assistance. Leading enterprises have therefore had to tackle a third challenge: working out how to choose the right remote assistance software for technicians. Another aspect of this question is the underlying technology of the solution.

Software 109

Software Guidelines Insurance Contact Center 109

GlowTouch

JUNE 23, 2021

Proactive Custom Software Development. GlowTouch delivers high-quality, maintainable software on your technology platform of choice. Learn more about how we can design and deploy software at the leading edge to sustain your business. Information Technology Manager. What We Do.

Software 52

Software Financial Consulting Technology 52

Forrester's Customer Insights

DECEMBER 19, 2023

Yesterday, I was surprised to learn that IBM is acquiring webMethods from Software AG (and also StreamSets, but I’ll focus on webMethods here). First, private equity firm Silver Lake completed its acquisition of Software AG (previously a publicly traded company) on September 28. It surprised me for two reasons.

Software 58

Software Sales Management Company 58

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. However, just because you upgrade CS software doesn’t mean you should ditch your CRM tool. Is It Time for You to Upgrade CS Software? You Can’t Evaluate Customer Health.

Software 91

Software Net Promoter Score CRM Return on Investment 91

AWS Machine Learning

FEBRUARY 20, 2024

By aiding transcribers in swiftly and precisely creating and identifying speakers, this technology addresses the traditionally time-consuming and error-prone nature of the task. For further insights into ZOO Digital’s services and technology, visit ZOO Digital’s official site.

Technology 102

Technology Video Entertainment System 102

Forrester's Customer Insights

APRIL 17, 2024

Investing in sustainability management software is an important business imperative not only to be complaint to sustainability regulations, but also to drive an environmental sustainability strategy, optimize metrics and reporting, and have good corporate sustainability data management practices especially if you need to prove you are doing what you (..)

Software 32

Software Management Metrics Report 32

BirdEye

NOVEMBER 20, 2023

Thanks to smart referral marketing software tools, it’s now easy to implement referral programs that drive results. In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. Thus, referral software makes the entire process easy and mutually beneficial. Let’s dive in.

Software 63

Software Marketing Multi-Channel e-support 63

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. About the G2 Best Software Awards. million trusted user reviews.

Software 98

Software Chief Customer Officer Touchpoint Customer Success 98

NobelBiz

FEBRUARY 15, 2021

Therefore, it is important to choose the right technology that will boost your capabilities. The post 5 Essential Options in Automated Telemarketing Software appeared first on NobelBiz®. Performance and results are vital factors for today's outbound call centers. What are the basics of a good choice?

Software 98

Software Call Center Technology Leadership 98

CSM Magazine

JULY 3, 2023

In today’s technology-driven world, the success of businesses often hinges on their ability to develop and maintain efficient and reliable software solutions. In this article, we will explore the key factors to consider when choosing a software development company.

Software 52

Software Company Return on Investment Communication 52

SurveySparrow

APRIL 28, 2023

With the rise of technology-driven solutions, performance evaluation software has emerged as a game-changer in the modern workplace. This blog post delves into the transformative potential of performance evaluation software and offers insights into choosing the right solution for your business. Please enter a valid Email ID.

Software 52

Software Employee Engagement Culture Analytics 52

SurveySparrow

JULY 24, 2023

It’s time to harness the power of customer experience technology, enhance customer experience and embrace the customer experience digital transformation. Get ready; we’re about to revolutionize the world of CX technology. What is Customer Experience Technology? Advanced technologies are their best friends in this journey.

Omni-Channel 52

Omni-Channel Technology Customer Experience Customer Journeys 52

BirdEye

SEPTEMBER 22, 2022

In this article, we’ll dive into why businesses need team communication software to run efficiently. Plus, how to select the right team chat software for your business. Workplace Selecting the right team chat software for your business Achieve more as a team with Birdeye. That’s where team chat comes in. Google Chat 4.

Software 98

Software How To Healthcare Video 98

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Employee Engagement Culture 93

CSM Magazine

JULY 28, 2022

To optimize the work of staff, HR managers today are actively introducing various software into the work of the team. Find out from this article which HR management software is the most popular and effective and put it into practice! As practice shows, modern technologies provide wide opportunities in the field of HR management.

Software 59

Software Management Gamification Self Service 59

West Monroe

MARCH 30, 2023

Every company uses technology, but does that make every company digital? If every company is soon to be a software company, how should that change their mindset and key processes? It’s a trend we’ve recognized from the 300-plus software diligences we conduct each year through our M&A transaction advisory services.

Software 52

Software Company Healthcare Roadmap 52

CustomerSuccessBox

JUNE 20, 2022

Let’s try to understand every aspect of Customer Success Software. What is a Customer Success Software? A customer succes software is specialized software that takes the customer data from your existing tech stack to provide you with a 360-degree view of your customers and their account health. Turn down the churn rate.

Software 52

Software Customer Success Effort Score Net Promoter Score 52