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A business’s primary purpose is to attend to its customer’s needs with prompt and outstanding service. In real estate & property management, these customers – the paying lessee or resident and prospective clients – expect their landlord or property owner to be easily accessible, always available to discuss their concerns, and fully capable of resolving them. But there is not one person, no matter how great his time management skills are, who can accommodate all the requests or accept all the calls of all the tenants and prospective clients all the time.
So, how would you know if getting professional help for your answering service is time?
Read on to learn more about these telltale situations:
1. Personally taking the calls makes it impossible to focus on running your business. Imagine showing your property to a potential client, only to be interrupted every 30 seconds by incoming calls from different tenants. Or, while attending a real estate seminar, you spend more time talking to your clients on your phone instead of learning valuable lessons from the speaker. When taking these regular, high volumes of calls prevents you from being a responsible business owner and performing your other core functions, it may be time to consider outsourcing to the pros.
2. Personally taking the calls leaves you burned out — feeling you are losing control of your time and life. Client calls come at the most inconvenient of times, especially now that customers demand 24/7/365 service from the businesses they subscribe to. The real estate business is no exception. When mishaps and emergencies happen, such as water treatment systems or service elevators breaking down, you, as the business owner, are expected to attend to them ASAP. When taking these calls is too much for you to handle, such that it interferes with your personal life or work-life balance, it must be time to let go of handling this function.
3. Your customers want more or better customer service. Not every business owner is gifted with interpersonal skills that make customers feel immediately at ease and comfortable. Professionally-trained agents possess that skill and have learned proven techniques in customer relations. Consider outsourcing your telephone answering service to give your customers the excellent customer service they deserve.
4. Hiring or maintaining an in-house staff gives you more problems than solutions. You may already have an employee whose primary responsibility is to take incoming client calls. But if your staff is inefficient, unprofessional, and, worst of all, has an attitude problem, outsourcing your answering service may be a better solution. Outsourcing will cut your overhead expenses by roughly half or more but you can also be assured that your agent possesses the skills and qualities you’re looking for at lower labor costs and with much less paperwork.
Don’t wait any longer if you or your business shows any of these signs. Seriously, consider outsourcing your telephone answering service. It could save you from unnecessary stress and avoidable business failure.
Real estate and property management businesses need expert telephone answering services. Hire your professional answering service today.
