It’s a busy fall and I hope to see you all out there, whether in person or on a webinar. Here’s some of the places I will be:
1. Webinar: ROI of Social Customer Care Sept 6th @clarabridge http://bit.ly/2bvWzgJ #custserv #CX
(Here’s the report: http://newnewdrnatalienews.mystagingwebsite.com/blog/roi-of-social-customer-service-how-to-calculate-it-and-create-a-strong-business-case )
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2. Think ROI of Social #custserv can’t be calculated? Think again! Webinar Sept 13th @clarabridge http://bit.ly/2bSN0vj
(Here’s the report: http://newnewdrnatalienews.mystagingwebsite.com/blog/roi-of-social-customer-service-how-to-calculate-it-and-create-a-strong-business-case )
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3. Digital Transformation: the Digital Blindspot – don’t let it happen to your co #ITRATL Sept 14th @constellationr (Here’s the report: https://www.constellationr.com/research/digital-disruption-blind-spot-could-sink-your-iot-initiatives )
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4. Modern survival guide: Speaking on #custserv for Millennials #OOW16 Tues 11AM Sept 20th @constellationr
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5. Webinar: How #DPM is the new #CX Sept 28th @dynatrace http://bit.ly/2bDQq2X @constellationr
(If you’re not actively managing digital #CX you’re not doing it right. check out the report on how to make #CX the best in the biz http://buff.ly/2b2yjpW )
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6. Digital Performance Management #DPM #DXS16 November 14 – make your #customerexperience #CX really powerful http://bit.ly/2bCLNrE
(If you’re not actively managing digital #CX you’re not doing it right. check out the report on how to make #CX the best in the biz http://buff.ly/2b2yjpW )
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Dr. Natalie Petouhoff, VP and Principal Analyst
Covering Customer Experience and Customer Service, Digital Performance Management and Digital Transformation