Video – 3 Net Promoter Score (NPS) Mistakes Every Company Makes

In this video, I explain how Net Promoter Score isn’t properly being used within organizations.

By watching this 2 minute video you will learn:

  • How to focus on Promoters just as much you do Detractors
  • Share the data with your marketing team
  • Introduce Net Promoter Score during employee onboarding for all positions

If you learn something by watching the video, I would greatly appreciate if you did the following (it will only take you a moment):

  • Subscribe to my YouTube channel
  • Comment on the video. Let me know your thoughts, comments and questions.
  • “Like” the video by clicking the thumbs up icon.

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Michel travels the world speaking at annual conferences and company events. His speaking topics are focused on customer experience, employee engagement and company culture. To have him speak at your event, contact him directly.