IntouchInsight

SEPTEMBER 23, 2022

As anyone who has recently filled up their gas tank or purchased groceries will tell you, the cost of living just keeps going up. Consumer reactions to this vary greatly. Some people will shop sales while others will buy in bulk. The common goal, however, is to get the best value for every dollar spent.

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Loyalty Programs Loyalty Consumers Sales 268

Forrester's Customer Insights

MARCH 26, 2024

Learn about the potential of predictive AI — and, now, generative AI — in enhancing loyalty programs and strategies.

Loyalty Programs 52

Loyalty Programs Loyalty Strategy B2C 52

Help Scout

AUGUST 22, 2023

All you need to know about the benefits of customer loyalty programs for small business + examples of 5 types of programs to consider. Read the full article

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Loyalty Programs Loyalty Examples Customers 80

Kayako

FEBRUARY 14, 2018

When consumers don’t feel the need to look around as much, your business depends on customer retention and loyalty to survive. Why bother with a customer loyalty program? What do we mean when we say “loyalty?” Loyalty usually refers to a strong sense of support or allegiance. A customer who comes back for more.

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Loyalty Programs Loyalty Brands Retail 182

Experience Investigators by 360Connext

NOVEMBER 7, 2023

That’s why the most successful companies prioritize customer retention and loyalty alongside acquisition. Retention is a smart investment for your budget that can cement your customer loyalty and boost their lifetime value. But now comes the big question: What does it take for customer experience teams to build loyalty and retention?

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Customer Retention Loyalty Loyalty Programs Social Media 271

ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. She writes about next-generation loyalty programs and how they can enhance customer experience.

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Loyalty Programs Loyalty Gamification Customer Experience 62

InMoment XI

DECEMBER 1, 2021

It’s easy to confuse loyalty marketing programs with customer experience (CX) programs; both seek to drive positive customer relationships and retention. The Difference Between Loyalty Marketing Programs and Customer Experience. The Difference Between Loyalty Marketing Programs and Customer Experience.

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Loyalty Marketing Loyalty Programs Customer relationships 260

CSM Magazine

NOVEMBER 10, 2023

When it comes to the world of casinos, loyalty isn’t just a virtue but a strategic game-changer. There is hardly any online or land-based casino that doesn’t offer some kind of a loyalty program, like the iRush Rewards program or any other like this. But do those programs really work, and how?

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Loyalty Programs Loyalty Travel Rewards Programs 52

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. Points-Based Loyalty Programs Starbucks has a points-based loyalty program.

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Loyalty Programs Retail Loyalty Feedback 52

ProProfs Chat

SEPTEMBER 9, 2020

If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points. What is a Customer Loyalty Program?

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Loyalty Programs Loyalty Net Promoter Score Gamification 96

Currency Alliance

MARCH 28, 2023

The term ‘pay with points’ implies that a customer can burn loyalty points or miles at a point of sale as the method of payment. Pay with points is trending upward in loyalty marketing for three main reasons. That’s in contrast to being offered a restricted set of inventory items for redemptions via a members’ portal (i.e.,

Loyalty Programs 52

Loyalty Programs Loyalty Hotels Airlines 52

ClientSuccess

JULY 6, 2022

Often used to open the door to these more unique customer experiences, customer loyalty programs can be an excellent idea for CSMs and team leaders alike to delve into some of these new ways to connect and engage with customers. What is a customer loyalty program? Identify the benefits of your customer loyalty program.

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Loyalty Programs Loyalty eBook Conference 79

ShepHyken

APRIL 18, 2018

Lately, I’ve been asked about loyalty programs. Any company can create a loyalty program. But, there is some confusion around what exactly a loyalty program is. But, when it comes to a loyalty program , that is going to drive repeat business, there are three types. I’m good with that.

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Loyalty Programs Loyalty Airlines Video 90

Merkle

JULY 13, 2022

Our Loyalty Barometer Report covers emerging loyalty topics and examines how consumer mindsets are shifting, so brands can ensure their customer strategies are current and relevant.

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Loyalty Programs Loyalty Report Consumers 52

Merkle

OCTOBER 13, 2022

When it comes to differentiation from the competition and giving your customers reasons to continue using your products or services, nothing is as effective as a loyalty program.

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Loyalty Programs Loyalty Brands Customers 52

Perkville

DECEMBER 6, 2021

Learn what it takes to design and run a gym loyalty program that increases member engagement to improve retention and generate referrals.

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Loyalty Programs Loyalty Engagement 89

PK

JULY 1, 2020

Recently, a major retailer asked PK to assess its loyalty program, which had first launched in the late 1990s. By one metric—retention rate—the retailer’s program was still successful. The post Mine your data before you change your loyalty program appeared first on PK. But while […].

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Loyalty Programs Loyalty Data Retail 81

Merkle

JULY 13, 2022

Our Loyalty Barometer Report covers emerging loyalty topics and examines how consumer mindsets are shifting, so brands can ensure their customer strategies are current and relevant.

Loyalty Programs 52

Loyalty Programs Loyalty Report Consumers 52

FiveStars

MAY 13, 2020

Gaining new customers may seem like the best way to help your business grow, but keeping those customers with a salon loyalty program is more effective in expanding your bottom line. The post Top 10 Examples of Spa and Salon Loyalty Programs appeared first on Fivestars Insights.

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Loyalty Programs Loyalty Examples Customers 98

Strativity

AUGUST 14, 2023

Use these 3 simple rules to strike the balance between explicit exchange value and implicit value exchange within your loyalty program.

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Loyalty Programs Loyalty How To 52

Perkville

MAY 13, 2022

Don't let myths about loyalty programs stop you from starting a successful one at your business. Here are four of the most common ones, debunked.

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Loyalty Programs Loyalty 52

InMoment XI

MARCH 6, 2013

I recently sat down with my colleague Jamie Ziegler to chat about the role of sales organizations in customer loyalty programs – an important consideration for B2B companies. As we talked, we naturally hit on a number of well-documented best practices like closing the loop directly with customers for service recovery and growth.

Loyalty Programs 200

Loyalty Programs Loyalty Tips Sales 200

InMoment XI

MARCH 6, 2013

I recently sat down with my colleague Jamie Ziegler to chat about the role of sales organizations in customer loyalty programs – an important consideration for B2B companies. As we talked, we naturally hit on a number of well-documented best practices like closing the loop directly with customers for service recovery and growth.

Loyalty Programs 200

Loyalty Programs Loyalty Tips Sales 200

InMoment XI

MARCH 6, 2013

I recently sat down with my colleague Jamie Ziegler to chat about the role of sales organizations in customer loyalty programs – an important consideration for B2B companies. As we talked, we naturally hit on a number of well-documented best practices like closing the loop directly with customers for service recovery and growth.

Loyalty Programs 200

Loyalty Programs Loyalty Tips Sales 200

Forrester's Customer Insights

OCTOBER 25, 2022

Today, brands leverage loyalty programs to acquire and retain customers, particularly those they lost during the height of the pandemic. But loyalty programs are a symbiotic relationship: Consumers look to programs for better experiences and cost savings, especially in light of the current economic crisis.

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Loyalty Programs Loyalty Consumers Brands 49

Perkville

SEPTEMBER 30, 2022

Choosing the right loyalty program software for your business is essential to ROI. Here are the key features that we see franchise owners look for.

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Loyalty Programs Loyalty ROI Software 52

Perkville

JANUARY 24, 2022

Loyalty programs may seem like a fun way to interact with your customers. The truth is that they're actually effective at achieving specific goals.

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Loyalty Programs Loyalty Interaction Customers 52

Oracle

JANUARY 4, 2021

In a recent webinar hosted by Oracle, Vitamix, a leading global manufacturer of high-performance blending technology for consumers and commercial settings, shared three ways to elevate customer experience and deepen loyalty. Design your loyalty program to foster engagement. Read on to learn how.

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Loyalty Programs Loyalty Brands CRM 75

Kitewheel

JULY 27, 2020

Why Customer Loyalty Programs Matter. Customer loyalty programs influence the likelihood that a customer will continue purchasing from a given company rather than their competition. This brand loyalty is reinforced by an ongoing positive relationship between a customer and a business and damaged by poor experiences.

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Loyalty Programs Loyalty Rewards Programs Gamification 52

Comm100

NOVEMBER 23, 2016

We all know customer loyalty is the driving engine for a flourishing business. But what is customer loyalty, actually? Customer loyalty is having customers who are committed your company and your products , not just a price point that a competitor can easily emulate. A solid customer loyalty program. A free item?

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Loyalty Programs Loyalty Rewards Programs Airlines 100

Michelli Experience

MARCH 2, 2016

Recently Starbucks announced a change in their highly regarded loyalty program and I heard both praise and deep criticism. Sadly, I felt very old because in 2004 the mere mention of a loyalty program at Starbucks was not well-received. That goes for both good and bad news!

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Loyalty Programs Loyalty Rewards Programs How To 100

Oracle

APRIL 6, 2021

From the way consumers buy groceries to how they’re rewarded for their loyalty, the impact of shopping for essentials in a pandemic has permanently changed the grocery market. Leading supermarkets and grocery stores are leveraging their loyalty programs to incentivize repeat purchases and compete in a booming market.

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Loyalty Programs Retail Loyalty Rewards Programs 71

InMoment XI

FEBRUARY 22, 2013

Join Jamie Ziegler, Allegiance sales/customer loyalty expert, on Tuesday, February 26th for a complimentary webinar to learn the five key components of a successful customer loyalty program. To experience 100%, 200% or 300% growth in key accounts, managers need to better understand what customers have to say.

Loyalty Programs 200

Loyalty Programs Loyalty Sales Engagement 200

InMoment XI

FEBRUARY 22, 2013

Join Jamie Ziegler, Allegiance sales/customer loyalty expert, on Tuesday, February 26th for a complimentary webinar to learn the five key components of a successful customer loyalty program. To experience 100%, 200% or 300% growth in key accounts, managers need to better understand what customers have to say.

Loyalty Programs 200

Loyalty Programs Loyalty Sales Engagement 200

InMoment XI

FEBRUARY 22, 2013

Join Jamie Ziegler, Allegiance sales/customer loyalty expert, on Tuesday, February 26th for a complimentary webinar to learn the five key components of a successful customer loyalty program. To experience 100%, 200% or 300% growth in key accounts, managers need to better understand what customers have to say.

Loyalty Programs 200

Loyalty Programs Loyalty Sales Engagement 200

Strativity

AUGUST 14, 2023

Use these 3 simple rules to strike the balance between explicit exchange value and implicit value exchange within your loyalty program.

Loyalty Programs 40

Loyalty Programs Loyalty How To 40

Perkville

DECEMBER 2, 2021

Here you can read why customer rewards and loyalty programs are successful. They fit the desires and needs of both your business and your customers.

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Loyalty Programs Loyalty Customers 52