Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

GetFeedback

AUGUST 24, 2018

According to Forrester Research , 91% of customers surveyed would use a knowledge base if it were customized to their needs. But in order to achieve that goal, you need to create a customer-centric knowledge base so that the customers can find the answers they need. 8 Tips on Knowledge Base Creation.

Knowledge Base 170

Knowledge Base Customer Centricity Self Service Comparison 170

Help Scout

AUGUST 22, 2023

These 18 inspirational knowledge base examples will help you create a great knowledge base and improve your self-service support in 2022. Read the full article

Knowledge Base 90

Knowledge Base Self Service Examples 90

GetFeedback

MAY 24, 2017

Maintaining a knowledge base gets exponentially more complicated as a business grows. That's where knowledge base surveys can help.

Knowledge Base 195

Knowledge Base Survey 195

Help Scout

AUGUST 22, 2023

Your knowledge base is one of the hardest working members of your team. Putting effort and energy into great knowledge base articles and organization helps it work even more efficiently. Read the full article

Knowledge Base 75

Knowledge Base How To 75

SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? A fitness app team was analyzing its user interactions. Let’s dive in!

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

GetFeedback

AUGUST 24, 2018

Learn how to optimize your knowledge base for your customers' needs. Arming your customers with self-service content saves everyone time and energy.

Knowledge Base 150

Knowledge Base Self Service Customer Centricity Customers 150

Help Scout

AUGUST 22, 2023

Follow these 9 knowledge base tips. Improve your customer experience by providing customers with the info they need at the moment they need it. Read the full article

Knowledge Base 84

Knowledge Base Tips Customer Experience Customers 84

TechSee

DECEMBER 3, 2019

Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. Some knowledge bases can also proactively present issue resolution suggestions to customer service representatives in real time.

Knowledge Base 136

Knowledge Base Contact Center Customer Service Representative System 136

Kustomer

NOVEMBER 3, 2021

Customer service knowledge base technology resides at the center of facilitating the kind of optimal service consumers now desire. What Is a Knowledge Base? Knowledge bases have become increasingly critical to the virtual customer service space and to the overall success of a brand. Knowledge Base Basics.

Knowledge Base 98

Knowledge Base Self Service Policies Consumers 98

Help Scout

AUGUST 22, 2023

Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly. Read the full article

Knowledge Base 76

Knowledge Base Video Examples Tools 76

Help Scout

AUGUST 22, 2023

You don't need to be a professional marketer to get started with knowledge base SEO. Just follow the instructions in this step-by-step guide. Read the full article

Knowledge Base 75

Knowledge Base Tips Marketing 75

Kustomer

FEBRUARY 4, 2022

The Knowledge Base will curate the best CX content and insights, and deliver them directly to your inbox each month. We decided to call it The Knowledge Base because, like a good knowledge base, our newsletter will be a useful hub of information that enhances your organization’s CX. Save the date!

Knowledge Base 98

Knowledge Base Consumers Innovation Trends 98

Help Scout

SEPTEMBER 25, 2023

In this AI knowledge base guide, we’ll explore what an AI knowledge base is along with its key components and benefits, helping you determine if an AI-driven knowledge base is right for you. Read the full article

Knowledge Base 44

Knowledge Base 44

Knowmax

AUGUST 15, 2022

The post 7 Easy Steps For Building A Knowledge Base appeared first on Knowmax.

Knowledge Base 105

Knowledge Base How To 105

GetFeedback

MAY 24, 2017

Maintaining a knowledge base gets exponentially more complicated as a business grows. That's where knowledge base surveys can help.

Knowledge Base 150

Knowledge Base Survey 150

Vanilla Forums

SEPTEMBER 9, 2020

Your knowledge base is no exception; collecting regular statistics on the performance and health of your knowledge base is what will keep it well-oiled and running as intended. All platforms, strategies and processes in your organization need to be measured in order to identify areas for improvement and areas to build on.

Knowledge Base 95

Knowledge Base Self Service Measurement Strategy 95

Help Scout

AUGUST 24, 2021

Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software? Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience. What are the different types of knowledge base software?

Knowledge Base 106

Knowledge Base Software How To Self Service 106

TechSee

FEBRUARY 3, 2020

Their knowledge is, by definition, unstructured and can be imprecise. Creating a written knowledge base: setting up a repository of documents, such as formal intellectual property, informal best practices, and employee-contributed “tribal knowledge” is a good way to ensure new hires have access to important information and training materials.

Knowledge Base 109

Knowledge Base Contact Center Customer Service Self Service 109

Vanilla Forums

SEPTEMBER 10, 2020

A knowledge base has quickly become a must-have for any organization looking to deliver a stellar customer experience. In fact, a recent study found that 92% of people would use a knowledge base for self-service support if it was available.

Knowledge Base 90

Knowledge Base Self Service Study Customer Experience 90

Help Scout

AUGUST 22, 2023

Creating a knowledge base doesn't have to be a long, arduous, complex process. Launch a new help center quickly by following these 6 steps. Read the full article

Knowledge Base 75

Knowledge Base 75

Vanilla Forums

JULY 8, 2021

That’s why we’ve introduced Machine Translation for Vanilla’s Knowledge Base. But manually translating all your content is a lot of effort, and one that most companies don’t have the resources for. This is a big feature, so we want to give a bit more context around what it is and address some questions.

Knowledge Base 98

Knowledge Base Resources Company 98

Helpware

JUNE 13, 2023

Fortunately, that’s where a well-equipped, readily accessible knowledge base can save the day. Here are our best tips to get the most out of your knowledge base. You can’t blame them—dinner’s in the oven and the kids have no idea where to start on their homework. And it’s geometry, at that.

Knowledge Base 72

Knowledge Base Self Service Tips How To 72

Knowmax

DECEMBER 22, 2021

The post 5 benefits of knowledge base tools for customer service appeared first on Knowmax.

Knowledge Base 98

Knowledge Base Tools Customer Service Customers 98

Vanilla Forums

SEPTEMBER 16, 2020

Recently I’ve become obsessed with knowledge bases. More specifically, I’ve been fascinated with how they get constructed, what knowledge gets included, how they are structured and where the source of the knowledge comes from.

Knowledge Base 98

Knowledge Base 98

Help Scout

AUGUST 22, 2023

This guide to redesigning your existing knowledge base architecture will help your team and customers get the most out of your help docs. Read the full article

Knowledge Base 40

Knowledge Base How To Customers 40

Bold360

APRIL 1, 2020

Centralize and Scale Your Knowledge Base. Most organizations have vast amounts of intangible knowledge assets, such as answers to frequently asked questions, product and customer information, and much more. Customers and employees want to easily access this knowledge, especially in a crisis.

Knowledge Base 95

Knowledge Base Call Center Self Service Management 95

transcosmos Information Systems

NOVEMBER 9, 2020

As part of the Transcosmos Knowledge Management System, we create, maintain, and use knowledge base systems to provide our clients with fast, informative, clear, and relevant responses. Through 5 examples we will demonstrate how beneficial the knowledge base systems are for our organization and customers.

Knowledge Base 62

Knowledge Base System Self Service Call Center 62

Knowmax

MAY 25, 2023

The post Why Should You Use Decision Trees In Knowledge Base? appeared first on Knowmax.

Knowledge Base 52

Knowledge Base 52

Help Scout

AUGUST 22, 2023

A SaaS knowledge base is an easy way to get your documentation online fast. Learn the basics and discover 11 platforms that make the process a snap. Read the full article

Knowledge Base 40

Knowledge Base 40

ViiBE Blog

MAY 31, 2021

So how does a company preserve its employee knowledge in the long term? One solution is creating a corporate knowledge base. Knowledge bases can be used to help customers self-service information or for employees to access information. How do you structure a knowledge base?

Knowledge Base 52

Knowledge Base Self Service How To Software 52

Comm100

FEBRUARY 5, 2018

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Knowledge bases offer information that might otherwise only be available through a human.

Knowledge Base 102

Knowledge Base Self Service Contact Center e-support 102

SaleMove

JUNE 7, 2021

Knowledge bases (KB) and conversational AI are two ways your company can deliver consistent and timely customer service. Knowledge bases can offer valuable step-by-step instructions and details for troubleshooting and other self-serve activities. The post Conversational AI, the Answer to Knowledge Base Shortcomings?

Knowledge Base 52

Knowledge Base Self Service Chatbots Comparison 52

Help Scout

OCTOBER 15, 2021

Here are 9 actionable knowledge base metrics to start tracking today to better understand how your knowledge base is performing. Read the full article

Knowledge Base 57

Knowledge Base Metrics 57

Talkdesk

MARCH 10, 2020

Whether it’s a finicky software product or a purchase from a company with a complicated return policy, most consumers have turned to a company’s knowledge base in an attempt to get their questions answered faster. What are the key characteristics of an AI-powered knowledge base?

Knowledge Base 65

Knowledge Base Self Service Contact Center Policies 65