Magellan Solutions

JANUARY 19, 2024

The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. Imagine a tired traveler being greeted warmly and efficiently. The front desk always prioritizes guest needs. It makes every moment memorable and elevates the customer experience. Your success is our commitment.

Hotels 52

Hotels Hospitality Guest Experience Travel 52

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

InMoment XI

JANUARY 16, 2024

Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. These virtual concierges enhance the overall guest experience.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

Avaya

FEBRUARY 7, 2017

Just consider that 35% of Americans believe outer space travel will become a reality within the next 15 years. Enable data to be shared organization-wide: The hospitality industry serves millions of travelers who are generating, sharing and consuming their fair share of data each day. So, how can hotels stay ahead?

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

Blake Morgan

JULY 11, 2023

Noha Abdalla, Chief Marketing Officer at Choice Hotels International, Inc, says data is the cornerstone of the brand’s customer experience. Choice Hotels is recognized for knowing its customers incredibly well and providing a consistent guest experience, which comes from having reliable data.

Customer Focused 45

Customer Focused Data Strategy Hotels 45

Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! billion in 2021 to a whopping $4.5 billion this year. We love our hotel apps. They want it?

Hotels 52

Hotels Marketing Guest Experience Travel 52

CSM Magazine

MAY 12, 2022

Though the start of the global pandemic prevented or reduced travel, the distribution of vaccines and a decline in hospitalizations have prompted people to get back out and explore. Of course, they’ll need a place to stay during their travels; however, hotels are often packed and overpriced. Amenities And Guest Services.

Customer Experience 52

Customer Experience Tips Travel Entertainment 52

ReviewTrackers

MARCH 21, 2019

Travel website TripAdvisor is a huge platform for travelers looking to connect with businesses. TripAdvisor also has over 730 million reviews and opinions covering the world’s largest selection of travel listings worldwide, covering approximately 8.1 million accommodations, airlines, experiences, and restaurants.

Analysis 56

Analysis Hotels Travel Guest Experience 56

CSM Magazine

AUGUST 22, 2023

One innovation leading this transformation is the rise of chatbots, designed not only to streamline processes but to enrich the overall guest experience. But how can hotels stay on top of their Customer Experience (CX) game using chatbots? The key lies in crafting up-to-date chatbot flows and experiences.

Hotels 52

Hotels Chatbots Hospitality Guest Experience 52

Beyond Philosophy

JUNE 5, 2017

One of the annoying things about business travel is that you tend to need things in your hotel room at the worst time. It’s not the best customer experience, but if you travel often, you learn to live with it. Can robots help the hotel guest experience? More shampoo when you’re still in your pajamas. So you wait.

Hotels 143

Hotels Travel Guest Experience Consulting 143

NetBase

FEBRUARY 27, 2019

What AI really allows brands to do is carve out new paths never traveled before. Meeting travelers’ needs at an advanced level is the answer. The Westin responded by offering “well-being” experts, to “guide and inspire [the] guest experience.” It Helps You Rewrite the Rule Book. Can’t all brands do this?

Travel 45

Travel Hotels Analytics Sports 45

Storyminers

APRIL 24, 2018

Vacasa delivers a great guest experience. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. Unlike competitors which only offer reservations services, Vacasa only works with properties who will maintain their well-defined guest standards.

Case Study 100

Case Study Study Culture Guest Experience 100

Think Customers

APRIL 20, 2016

Hospitality and travel companies could learn a lot from Iceland in terms of creating a frictionless guest experience. I recently visited Iceland's capital, Reykjavik, for a four-day vacation. Although it was a short trip, it gave me a glimpse into a well-oiled tourism engine that companies should aspire to.

Tourism 40

Tourism Guest Experience Hospitality Travel 40

Customer Bliss

JUNE 20, 2017

Jackie is a senior global marketer and customer experience professional with 15+ years experience in the luxury travel and hospitality industry. Originally from Brisbane, Australia, she has lived in Sydney, Auckland, Dubai, and now Calgary, Canada.

Innovation 200

Innovation Healthcare Customer Experience Net Promoter Score 200

Bill Quiseng

AUGUST 10, 2015

Ask frequent travelers to name the best hotel chains and they will tell you Ritz-Carlton or Four Seasons. Or wouldn’t’ you want to know the secrets of the luxury resort properties that are frequently named in travel magazines as the very best like The Broadmoor or The Inn at Little Washington.

eBook 60

eBook Hospitality Culture Hotels 60

ReviewTrackers

FEBRUARY 25, 2019

After all, the site is home to over 730 million reviews and opinions covering “world’s largest selection of travel listings worldwide.”. According to industry research: TripAdvisor ranks ahead of personal recommendations, tourist board websites, and guidebooks as the most trusted source for travel planning. Say thank you.

Examples 91

Examples Hotels How To Travel 91

ENGAGE.cx

OCTOBER 13, 2016

The solution is to create an empowered ecosystem, tailored for the hospitality industry, that governs the entire customer experience — from booking, to arrival, to time spent at your destination (both on the property and off), to departure. A Connected Customer Engagement solution like ENGAGE.cx

Engagement 40

Engagement Guest Experience Hotels Hospitality 40

Storyminers

APRIL 24, 2018

Vacasa delivers a great guest experience. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. Unlike competitors which only offer reservations services, Vacasa only works with properties who will maintain their well-defined guest standards.

Case Study 100

Case Study Study Culture Guest Experience 100

CSM Magazine

APRIL 11, 2023

According to research by Hubspot, 93% of guests have higher expectations than they did before the pandemic – and guest experience is king. Smart tools and communication hubs allow you to deploy many of the above systems quickly and easily to form a multi-pronged solution to optimize the overall guest experience.

Guest Experience 52

Guest Experience Hospitality Hotels How To 52

Currency Alliance

OCTOBER 11, 2018

The hotel would like to use data collected during the stay to bring the customer back a second time without, them going through an online travel agency (OTA). Beyond the booking process, and to complement the digital guest experience, hotels stand to make the greatest gains by becoming better resellers of local services and experiences.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Forrester

MAY 6, 2015

Hearing those two brand names, you might be tempted to assume that the guest experience at the Ritz was far better than the one at the Marriott. But one aspect of the experience there drove me nuts. When I travel for work I want to be greeted by friendly people. One was a Ritz Carlton , the other a Marriott.

Guest Experience 40

Guest Experience Hotels Travel Measurement 40

BirdEye

JUNE 21, 2023

They offer travelers the chance to stay at homes with a variety of amenities. Airbnb monitors guest feedback without taking on the burden of hundreds of guest rooms. Instead, they hold property owners accountable for improving the guest experience.

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

ReviewTrackers

MAY 15, 2017

Ratings and reviews: Reviews rank second only to price as the most important factor considered by travelers looking for hotels and accommodations. High-quality photos aid travelers looking to make a booking decision while browsing properties online. 4: Track and respond to online reviews, social media comments, and guest feedback.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

ENGAGE.cx

SEPTEMBER 23, 2015

The solution is to create an empowered ecosystem, tailored for the hospitality industry, that governs the entire customer experience — from booking, to arrival, to time spent at your destination (both on the property and off), to departure. A customer-experience driven B2C CRM like ENGAGE.cx for free today.

Guest Experience 40

Guest Experience Hospitality Hotels CRM 40

SurveySparrow

DECEMBER 20, 2018

The travel expenses are expected to be taken care of by the employees. It is a place where the magic really happens and guest experience is the core of the company. With its dog-friendly offices and upbeat posters, Amazon campus looks similar to other tech giants. Consistent focus is given to pleasing the customers alone.

Culture 69

Culture Company Policies Employee Engagement 69

Comm100

AUGUST 23, 2018

In 2018, video customer service is being adopted in industries such as healthcare, travel, and hospitality. Video technology has been around for a while; however, like voice assistant technologies (VAT), companies are just now beginning to harness it for customer service. Their plan is to add the device to each of their 4,748 hotel rooms. “I

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ReviewTrackers

MARCH 3, 2019

Depending on what they say, reviews of your business on travel website TripAdvisor can bring customers in or drive them away. According to research: TripAdvisor ranks ahead of personal recommendations, tourist board websites, and guidebooks as the most trusted source for travel planning. Set Up TripAdvisor Alerts for Reviews.

How To 70

How To Hotels Travel Guest Experience 70

Retently

SEPTEMBER 3, 2023

This survey goes beyond the transactional aspects of a stay; it delves into the emotional connections between hosts, guests, and the unique places they briefly call home. Join us as we analyze Airbnb’s surveys, explore their structure, and see how Airbnb redefines the travel and hospitality industry through insights.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78

Experience Investigators by 360Connext

SEPTEMBER 1, 2015

My husband Jason and I recently took a short trip to Sturgeon Bay, Wisconsin, a favorite childhood destination of mine, just to unwind after several chaotic weeks of packing and moving across the city. We were seriously beat, and looking for something much more low-key than our usual trip to a theme park. We just wanted […].

Consulting 110

Consulting Customer Experience Travel Guest Experience 110

North Highland

SEPTEMBER 16, 2019

Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment. Today, however, things are rapidly changing, largely due to younger generations’ expectations around product, customer experience, and relationship management.

Travel 45

Travel ROI CRM Entertainment 45

Qualtrics

JULY 2, 2019

In the past, before changing to a sales career (outside of Qualtrics), I was actually an analyst for guest experience at the Hilton Headquarters, working with a Qualtrics competitor. I enjoy travelling and experiencing different cultures.

Sports 34

Sports Guest Experience Culture Travel 34

C Space

AUGUST 5, 2018

. “Expectations can and will change; our community is essential to maintaining direct dialogue with our guests and customers to help our growth” – Guest Experience Intelligence, Travel. “ Speed for us has been a particular benefit.

Retail 40

Retail Customer Centricity Study Travel 40