Customercount
AUGUST 20, 2020
View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector. The post Engaging owners through feedback tools appeared first on CustomerCount.
Lumoa
JANUARY 24, 2024
After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).
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InMoment XI
AUGUST 9, 2022
Asking the right question to get responses from customers is crucial to making surveys a valuable tool. When your business decisions are influenced by the feedback you get in customer surveys, it’s even more important to make sure you’re asking the right questions to get the right feedback. Exit surveys. Demographic questions.
SurveySensum
FEBRUARY 28, 2024
Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. But the challenge is, with so many tools in the market, which one should you opt for?
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In this e-book, you’ll discover the origins of CX, its evolution into an actionable tool for customer feedback, and where the future of CX is headed.
SurveySparrow
MARCH 19, 2024
In-app feedback. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. What in-app feedback is, it’s importance, how to collect feedback, and more. What Is In-App Feedback? Why Collect In-App User Feedback? How can you do that?
InMoment XI
JULY 14, 2022
The brand leveraged InMoment’s Explore and Coach tools to sort feedback at the highest-performing locations. This global grocer continues to see significant growth as it listens and responds to customer feedback. What’s Next.
Advertiser: Delighted
Delighted’s survey guide will give you the tools you need to become an expert in customer experience survey design, writing effective questions, connecting with your audience, and turning feedback data into action. Take your CX program to the next level.
Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate
Customer feedback is an extremely invaluable tool to keeping retention high, attracting new business, and improving the general operations of your business. Tune into this webinar to learn: Why is customer feedback more critical now than ever. What types of structured and unstructured feedback should your team gather.
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and more specifically VOC feedback, an embedded part of your company’s DNA. Using self-coaching tools to empower employees. In this article, you’ll learn a 7-point methodology for making CX. The primary focus of this eBook is how to create a customer-first culture. And 5 more strategies to drive real CX impact!
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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