ShepHyken
NOVEMBER 12, 2021
The differences between companies with exceptional customer service and the ones that don’t shine in quite the same way show up long before any interaction with a customer. Where Customer Service Really Starts. Read Shep’s latest Forbes article: The Perfect Customer Letter: Seven Lessons From IKEA.
CSM Magazine
OCTOBER 25, 2023
Ultimately, a welcoming smile, attentive service, and the ability to interact face-to-face with knowledgeable staff can make a world of difference. Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
MAY 19, 2023
As a peer-to-peer lending company, you want your platform to stand out from the rest, and one way to achieve this is by delivering exceptional customer service. This article explores the various ways that peer-to-peer lending companies can provide a great customer service experience. What is Peer-to-peer ending?
Comm100
AUGUST 23, 2018
In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future. Starbucks and Chipotle are prime examples of how mobile channels can be used to deliver exceptional customer service.
NICE inContact
MAY 20, 2020
This is a lot to handle while also maintaining exceptional customer service outside of the traditional contact center. First agents had to be set up with the tools and technology to be productive in their new setting. Once agents were home and safe, priorities shifted to keeping them engaged and productive.
CSM Magazine
AUGUST 7, 2020
Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams. They separate ordinary from extraordinary customer service managers. What did customer service representatives say to remediate the issue, and what was the outcome?
NICE inContact
MAY 20, 2020
This is a lot to handle while also maintaining exceptional customer service outside of the traditional contact center. First agents had to be set up with the tools and technology to be productive in their new setting. Once agents were home and safe, priorities shifted to keeping them engaged and productive.
Expert insights. Personalized for you.
100 
Let's personalize your content