Sat.Sep 22, 2012 - Fri.Sep 28, 2012

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Video: Lexus Spices It Up

InMoment XI

The Lexus LF-CC concept made its debut at the Paris Motor Show and its sporty and distinctive styling furthers the objective of spicing up the brand. See what you think. Chris.

Video 200
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Lack of professionalism from airline attendants reflects badly for customer service

Service Untitled

Last week American Eagle flight 3823 leaving Kennedy Airport and heading to Washington, D.C. was delayed for hours because two flight attendants got into an argument just as the plane began to roll away from the gate. The flight was scheduled to leave at 3:10 Wednesday afternoon, but what should have been at the very worse scenario a 15 minute delay as the captain of the flight brought the contentious employees into the cockpit area for a private conversation and a reminder that employees are ob

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New Strategies for Addressing Airport Security Risks

Customer Interactions

'Recently, I had the pleasure of speaking with Max Flight, host of the Airplane Geeks podcast. Max Flight and the other Airplane Geeks hosts are pretty passionate about everything related to airplanes, airports and air travel, so their weekly broadcast topics run the full gamut. What many of us take for granted – namely, the ability to hop on a plane and be on another continent in mere hours – Max Flight and the other “airplane geeks” clearly don’t.

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Customer Engagement Roadmap: How Will We Know When We Get There?

InMoment XI

Companies that implement customer engagement or customer experience programs must know the foundational factors that create a customer centric culture, such as great leadership and targeted communication. However, knowing where you are going and what success looks like for your company, and your business objectives are just as important as the foundational activities.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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The Minds of Millionaires

InMoment XI

Previously in this space we discussed how wealthy investors could influence the upcoming Presidential election. Now, we want to take a look at another important, although somewhat more elite group, millionaires. The thoughts and feelings of millionaires should interest not only political candidates, but also investment firms. As part of a poll that Maritz Research.

Groups 200

More Trending

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Customer Engagement Roadmap: How Will We Know When We Get There?

InMoment XI

Companies that implement customer engagement or customer experience programs must know the foundational factors that create a customer centric culture, such as great leadership and targeted communication. However, knowing where you are going and what success looks like for your company, and your business objectives are just as important as the foundational activities.

Roadmap 200
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The Minds of Millionaires

InMoment XI

Previously in this space we discussed how wealthy investors could influence the upcoming Presidential election. Now, we want to take a look at another important, although somewhat more elite group, millionaires. The thoughts and feelings of millionaires should interest not only political candidates, but also investment firms. As part of a poll that Maritz Research.

Groups 200
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What’s going on in consumers’ minds when they are purchasing a new vehicle?

InMoment XI

We typically perceive purchasing a new vehicle as a positive, and it seems reasonable to think about it this way. We all have stories of taking our new car or truck to show friends and relatives and we are usually pretty excited about it. Further, customer satisfaction data with the purchase experience and the vehicle.

Consumers 200
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Customer Engagement Roadmap: How Will We Know When We Get There?

InMoment XI

Companies that implement customer engagement or customer experience programs must know the foundational factors that create a customer centric culture, such as great leadership and targeted communication. However, knowing where you are going and what success looks like for your company, and your business objectives are just as important as the foundational activities.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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The Minds of Millionaires

InMoment XI

Previously in this space we discussed how wealthy investors could influence the upcoming Presidential election. Now, we want to take a look at another important, although somewhat more elite group, millionaires. The thoughts and feelings of millionaires should interest not only political candidates, but also investment firms. As part of a poll that Maritz Research.

Groups 200
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What’s going on in consumers’ minds when they are purchasing a new vehicle?

InMoment XI

We typically perceive purchasing a new vehicle as a positive, and it seems reasonable to think about it this way. We all have stories of taking our new car or truck to show friends and relatives and we are usually pretty excited about it. Further, customer satisfaction data with the purchase experience and the vehicle.

Consumers 200
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Video: Wait a Second, I Thought We Were Lousy?!

InMoment XI

There are people out there that would tell you the auto industry is lousy when it comes to the people side of the business, and somehow the sales and service experience is just this side of being investigated by Amnesty International. The recently released CE Benchmarks Study would suggest otherwise. Across 11 industries, automotive ranked. View Article.

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Video: Wait a Second, I Thought We Were Lousy?!

InMoment XI

There are people out there that would tell you the auto industry is lousy when it comes to the people side of the business, and somehow the sales and service experience is just this side of being investigated by Amnesty International. The recently released CE Benchmarks Study would suggest otherwise. Across 11 industries, automotive ranked.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Wait a Second, I Thought We Were Lousy?!

InMoment XI

There are people out there that would tell you the auto industry is lousy when it comes to the people side of the business, and somehow the sales and service experience is just this side of being investigated by Amnesty International. The recently released CE Benchmarks Study would suggest otherwise. Across 11 industries, automotive ranked.

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So Does Apple Listen To Customers Or What?

InMoment XI

Apple is monopolizing the news again …or still. As always, the attention has revived the debate about whether Apple listens to customers. Industry lore has long held that Apple ignores customer input, and Senior VP of Worldwide Marketing Phil Schiller actually supported this belief recently during the Samsung legal case. Yet Apple clearly surveys its.

Survey 200
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So Does Apple Listen To Customers Or What?

InMoment XI

Apple is monopolizing the news again …or still. As always, the attention has revived the debate about whether Apple listens to customers. Industry lore has long held that Apple ignores customer input, and Senior VP of Worldwide Marketing Phil Schiller actually supported this belief recently during the Samsung legal case. Yet Apple clearly surveys its.

Survey 200
article thumbnail

So Does Apple Listen To Customers Or What?

InMoment XI

Apple is monopolizing the news again …or still. As always, the attention has revived the debate about whether Apple listens to customers. Industry lore has long held that Apple ignores customer input, and Senior VP of Worldwide Marketing Phil Schiller actually supported this belief recently during the Samsung legal case. Yet Apple clearly surveys its.

Survey 200
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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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What does quality mean?

InMoment XI

When investigating product experiences or service events we usually ask for the overall satisfaction followed by the rating of a number of attributes to assess the performance in detail. So we learn about the importance of rather functional attributes like the quality of a car in automotive or the perceived competence level of a bank.

article thumbnail

What does quality mean?

InMoment XI

When investigating product experiences or service events we usually ask for the overall satisfaction followed by the rating of a number of attributes to assess the performance in detail. So we learn about the importance of rather functional attributes like the quality of a car in automotive or the perceived competence level of a bank.

article thumbnail

What does quality mean?

InMoment XI

When investigating product experiences or service events we usually ask for the overall satisfaction followed by the rating of a number of attributes to assess the performance in detail. So we learn about the importance of rather functional attributes like the quality of a car in automotive or the perceived competence level of a bank.

article thumbnail

Video: Lexus Spices It Up

InMoment XI

The Lexus LF-CC concept made its debut at the Paris Motor Show and its sporty and distinctive styling furthers the objective of spicing up the brand. See what you think.

Video 200
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Mapping Digital Transformation: Retail’s Strategic Shift

Speaker: Jennifer Wright, Michael Scholz, Jasmin Guthmann, and Scott Canney

Digital transformation in retail is so much more than new technology. You need to get your whole organization, from entry-level workers to executives, on board with the new tech, new skills, and culture changes that digital transformation brings. Leading this mindset shift can be a daunting task… but that’s where this webinar comes in! Join our panel of experts as they guide you through the challenges of digital transformation, preparing you to avoid common mistakes and make the most of incredib

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Lexus Spices It Up

InMoment XI

The Lexus LF-CC concept made its debut at the Paris Motor Show and its sporty and distinctive styling furthers the objective of spicing up the brand. See what you think.

Brands 200
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Video: Paris Motor Show – Day One

InMoment XI

With Europe struggling, events like the Paris Motor Show take on greater importance. Here’s some reflections from Paris. Have a good weekend. Chris.

Video 200
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Video: Paris Motor Show – Day One

InMoment XI

With Europe struggling, events like the Paris Motor Show take on greater importance. Here’s some reflections from Paris. Have a good weekend.

Video 200
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Paris Motor Show – Day One

InMoment XI

With Europe struggling, events like the Paris Motor Show take on greater importance. Here’s some reflections from Paris. Have a good weekend.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.