InMoment XI
JULY 6, 2010
Companies can no longer buy customer loyalty and assume customers will stay. It is easy for customers to “click away” and buy from another vendor. Customer Experience Management is now a formal process that involves multiple processes and departments. It requires the mapping of customer touchpoints, and combines operational and CRM data with customer service and marketing information.
Service Untitled
JULY 7, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Building customer relationships part of American Express improved services Cheryl July 07, 2010 Behind the Scenes , Customer Service , Employees , Hiring & Training , Specific Companies No Comments In a time when consumers have a heightened awareness of the entire credit card industry, where there is a drop in corporate spending an
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Customer Interactions
JULY 7, 2010
'Security has evolved at an almost dizzying pace. Technology, scope, management, processes, are all in flux. Meanwhile, the stakes have never been higher. The cost of a breach can include the loss of assets, even loss of life. And then there are litigation and regulatory compliance penalties. What do you see as the underpinnings of the security business?
InMoment XI
JULY 6, 2010
Companies can no longer buy customer loyalty and assume customers will stay. It is easy for customers to “click away” and buy from another vendor. Customer Experience Management is now a formal process that involves multiple processes and departments. It requires the mapping of customer touchpoints, and combines operational and CRM data with customer service and marketing information.
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InMoment XI
JULY 6, 2010
Companies can no longer buy customer loyalty and assume customers will stay. It is easy for customers to “click away” and buy from another vendor. Customer Experience Management is now a formal process that involves multiple processes and departments. It requires the mapping of customer touchpoints, and combines operational and CRM data with customer service and marketing information.
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