InMoment XI
JANUARY 11, 2013
As we begin a new year, it’s a good time to look at where customer experience measurement is headed. Stephan Thun, the executive vice president of Maritz Research Europe, shared his thoughts with our Sound Check editor Kathy Randall. KATHY: Stephan, what trends or developments do you see in the industry? STEPHAN: Obviously if we talk. View Article.
Customer Interactions
JANUARY 6, 2013
'The recent FCC announcement of the voluntary agreement on text-to-9-1-1 is, to me, a major milestone on the Next Generation (NG) 9-1-1 road. I took three key points from this: First, the announcement signals the shift of text messaging to 9-1-1 from ‘early adopter’ to ‘mainstream’ The transition phase also ensures that texts to 9-1-1 that do not go to a PSAP (Public Safety Answering Point) will at least get a reply.
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InMoment XI
JANUARY 11, 2013
As we begin a new year, it’s a good time to look at where customer experience measurement is headed. Stephan Thun, the executive vice president of Maritz Research Europe, shared his thoughts with our Sound Check editor Kathy Randall. KATHY: Stephan, what trends or developments do you see in the industry? STEPHAN: Obviously if we talk.
InMoment XI
JANUARY 11, 2013
As we begin a new year, it’s a good time to look at where customer experience measurement is headed. Stephan Thun, the executive vice president of Maritz Research Europe, shared his thoughts with our Sound Check editor Kathy Randall. KATHY: Stephan, what trends or developments do you see in the industry? STEPHAN: Obviously if we talk.
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InMoment XI
JANUARY 8, 2013
Before the holidays I posted our Blog Talk Radio interview with VOC Expert, Cole Nussbaumer. This week I'm sharing my interview with Phil Morin, the Vice President of Global Customer Experience at SAP. SAP is Headquartered in Walldorf Germany and is regarded as the market leader in enterprise application software. SAP supports over 183,000 customers worldwide and employs over 55,000 employees in locations throughout the world.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JANUARY 8, 2013
Before the holidays I posted our Blog Talk Radio interview with VOC Expert, Cole Nussbaumer. This week I'm sharing my interview with Phil Morin, the Vice President of Global Customer Experience at SAP. SAP is Headquartered in Walldorf Germany and is regarded as the market leader in enterprise application software. SAP supports over 183,000 customers worldwide and employs over 55,000 employees in locations throughout the world.
InMoment XI
JANUARY 8, 2013
In the movie “City Slickers”, Curly Washburn (Jack Palance) counsels Mitch Robbins (Billy Crystal) on the meaning of life. Curly: Do you know what the secret of life is? Mitch: No what? Curly: One thing, just one thing. You stick to that and everything else don’t mean s**t. Mitch: That’s great but what’s the. View Article.
InMoment XI
JANUARY 8, 2013
In the movie “City Slickers”, Curly Washburn (Jack Palance) counsels Mitch Robbins (Billy Crystal) on the meaning of life. Curly: Do you know what the secret of life is? Mitch: No what? Curly: One thing, just one thing. You stick to that and everything else don’t mean s**t. Mitch: That’s great but what’s the.
InMoment XI
JANUARY 8, 2013
In the movie “City Slickers”, Curly Washburn (Jack Palance) counsels Mitch Robbins (Billy Crystal) on the meaning of life. Curly: Do you know what the secret of life is? Mitch: No what? Curly: One thing, just one thing. You stick to that and everything else don’t mean s**t. Mitch: That’s great but what’s the.
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