InMoment XI
OCTOBER 12, 2012
Do you have what it takes to be a great customer experience professional? Easy question, huh? But what do we mean by customer experience and what do we mean by professional? I throw these thoughts in to the debate for a very simple reason. A couple of Fridays ago I had the privilege of being.
Service Untitled
OCTOBER 9, 2012
Shopping for products and services are no longer defined by the hours between 9:00 a.m. and 5:00 p.m. The Internet provides convenient and easy access to product information 24 hours a day. It makes research convenient and allows us to compare prices, services, and even to formulate questions we want answered by one of the many providers out there, but what about an organization’s customer service?
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Very Best Service
OCTOBER 11, 2012
'Customer service bubble - what is happening under the surface? We have all witnessed unusual situations or even created experiences of our own where miraculously some bubbles appear and, we watch, puzzled, wondering what is happening under the surface. In the case of customer service, watching the situation develop is not good enough. As soon as a tell-tale sign is visible, in depth investigation must commence to understand what might be the root cause and could potentially lead your customer s
Customer Interactions
OCTOBER 11, 2012
'According to an IMS Research forecast, 2013 will be the tipping point wherein networked or IP video surveillance equipment sales will overtake analog video surveillance equipment sales. This certainly is no surprise for those of us working in the field, as we’ve experienced first hand how the shift from analog to IP is increasingly gaining traction and penetration in the market.
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InMoment XI
OCTOBER 12, 2012
Do you have what it takes to be a great customer experience professional? Easy question, huh? But what do we mean by customer experience and what do we mean by professional? I throw these thoughts in to the debate for a very simple reason. A couple of Fridays ago I had the privilege of being.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
OCTOBER 12, 2012
Do you have what it takes to be a great customer experience professional? Easy question, huh? But what do we mean by customer experience and what do we mean by professional? I throw these thoughts in to the debate for a very simple reason. A couple of Fridays ago I had the privilege of being.
InMoment XI
OCTOBER 10, 2012
It’s great to focus on understanding the strength and robustness of your relationship with employees and partners, but guess what? Your employees and partners are brimming with customer and market insights just waiting to discovered. Thanks to living day-to-day on the front line, these allies are sources of product and service improvements and innovations.
InMoment XI
OCTOBER 10, 2012
What motivates people to buy Four Wheel (4WD) or All Wheel Drive vehicles? With a price premium anywhere from $2,000 to $5,000 or more, it is an expensive option to just throw in. When we hear “4WD” we associate the term with driving in rugged off roading conditions or towing some enormous trailer along a. View Article.
InMoment XI
OCTOBER 10, 2012
It’s great to focus on understanding the strength and robustness of your relationship with employees and partners, but guess what? Your employees and partners are brimming with customer and market insights just waiting to discovered. Thanks to living day-to-day on the front line, these allies are sources of product and service improvements and innovations.
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InMoment XI
OCTOBER 10, 2012
What motivates people to buy Four Wheel (4WD) or All Wheel Drive vehicles? With a price premium anywhere from $2,000 to $5,000 or more, it is an expensive option to just throw in. When we hear “4WD” we associate the term with driving in rugged off roading conditions or towing some enormous trailer along a.
InMoment XI
OCTOBER 10, 2012
It’s great to focus on understanding the strength and robustness of your relationship with employees and partners, but guess what? Your employees and partners are brimming with customer and market insights just waiting to discovered. Thanks to living day-to-day on the front line, these allies are sources of product and service improvements and innovations.
InMoment XI
OCTOBER 10, 2012
What motivates people to buy Four Wheel (4WD) or All Wheel Drive vehicles? With a price premium anywhere from $2,000 to $5,000 or more, it is an expensive option to just throw in. When we hear “4WD” we associate the term with driving in rugged off roading conditions or towing some enormous trailer along a.
Brad Cleveland Blog
OCTOBER 9, 2012
Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding. Brad identifies what leaders should know about contact centers, and provides tips for acquiring this understanding.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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