Thirty Drivers of Value Perceptions, or Why Customers Love Your Company
InMoment XI
OCTOBER 27, 2016
Customers love a company because they perceive value in their interactions with its people, products, and services. As customer experience (CX) professionals, we usually measure this sense of value with the Net Promoter Score®, or NPS®, which is a nominal indication of how likely the customer is to recommend the company to another person, and.
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