InMoment XI
APRIL 19, 2013
Dress shirt. Check. Tie. Check. Suit. Check. Tennis shoes. Check. Tennis shoes?? That was my reaction a couple weeks ago at a funeral I attended. He was an old high school classmate I hadn’t seen in—well, I’m not going to tell you how many years because it reminds me that I’m not that young anymore. . View Article.
Customer Interactions
APRIL 18, 2013
'The good thing about recognition programs is that they provide an opportunity to shine the spotlight on outstanding people. At the same time, however, there are many deserving individuals who often go unnoticed even though they are just as deserving. I’ve noticed this with our annual 9-1-1 recognition program, PSAPs Finest, which awards winners each year in four categories: Director, Line Supervisor, Technician, and Telecommunicator of the year.
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InMoment XI
APRIL 19, 2013
Dress shirt. Check. Tie. Check. Suit. Check. Tennis shoes. Check. Tennis shoes?? That was my reaction a couple weeks ago at a funeral I attended. He was an old high school classmate I hadn’t seen in—well, I’m not going to tell you how many years because it reminds me that I’m not that young anymore. .
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InMoment XI
APRIL 19, 2013
Dress shirt. Check. Tie. Check. Suit. Check. Tennis shoes. Check. Tennis shoes?? That was my reaction a couple weeks ago at a funeral I attended. He was an old high school classmate I hadn’t seen in—well, I’m not going to tell you how many years because it reminds me that I’m not that young anymore. .
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
APRIL 18, 2013
I had occasion to be in our Wiesbaden, Germany office last week and the conversation turned to who’s delivering a great customer experience in Europe. One company that came up was Nespresso. What are they doing and what can we apply to the automotive industry? This week’s Ride takes a look. Let me know what.
InMoment XI
APRIL 18, 2013
I had occasion to be in our Wiesbaden, Germany office last week and the conversation turned to who’s delivering a great customer experience in Europe. One company that came up was Nespresso. What are they doing and what can we apply to the automotive industry? This week’s Ride takes a look. Let me know what.
InMoment XI
APRIL 17, 2013
Monitoring the customer experience has become more complex. Today, it involves multiple channels of engagement, massive amounts of data, and indirect, unstructured customer feedback. There is more complexity -- and more opportunity -- than ever before.
InMoment XI
APRIL 17, 2013
Monitoring the customer experience has become more complex. Today, it involves multiple channels of engagement, massive amounts of data, and indirect, unstructured customer feedback. There is more complexity -- and more opportunity -- than ever before.
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InMoment XI
APRIL 17, 2013
Monitoring the customer experience has become more complex. Today, it involves multiple channels of engagement, massive amounts of data, and indirect, unstructured customer feedback. There is more complexity -- and more opportunity -- than ever before.
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