InMoment XI
JULY 25, 2013
This week I saw an interesting article in Automotive News here. It talks about Edmunds.com suing a social media reputation management firm for allegedly posting false reviews for 25 of its automotive dealer clients at Edmunds.com. If you don’t know Edmunds, it is one of the premier automobile review sites and they also have a.
Customer Interactions
JULY 26, 2013
'“Waze has me home in 23 minutes and 58 seconds,” I reply to my wife’s “When do you expect to be home?” text message. We live in an age of instant situational awareness. Anytime. Anywhere. Knowing where to go, the best way to get there, even the best option to pick up dinner along the way, is at the tip of our fingers. So, this got me thinking.
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InMoment XI
JULY 25, 2013
This week I saw an interesting article in Automotive News here. It talks about Edmunds.com suing a social media reputation management firm for allegedly posting false reviews for 25 of its automotive dealer clients at Edmunds.com. If you don’t know Edmunds, it is one of the premier automobile review sites and they also have a.
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InMoment XI
JULY 25, 2013
This week I saw an interesting article in Automotive News here. It talks about Edmunds.com suing a social media reputation management firm for allegedly posting false reviews for 25 of its automotive dealer clients at Edmunds.com. If you don’t know Edmunds, it is one of the premier automobile review sites and they also have a.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
JULY 23, 2013
I travel a fair amount. Being a Platinum member with two airlines, I am painfully aware of what irks me about the airlines and hotels where I stay. One of my biggest desires is just for service providers to be consistent.
InMoment XI
JULY 23, 2013
I travel a fair amount. Being a Platinum member with two airlines, I am painfully aware of what irks me about the airlines and hotels where I stay. One of my biggest desires is just for service providers to be consistent.
InMoment XI
JULY 22, 2013
My wife and I set aside Friday night to just relax on the couch. We have two young kids and are both busy, so this doesn’t happen often enough. We were going to watch a movie, but nothing seemed to hit the mark. There are no good movies out right now—trust me. So we decided.
InMoment XI
JULY 22, 2013
My wife and I set aside Friday night to just relax on the couch. We have two young kids and are both busy, so this doesn’t happen often enough. We were going to watch a movie, but nothing seemed to hit the mark. There are no good movies out right now—trust me. So we decided.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
InMoment XI
JULY 22, 2013
My wife and I set aside Friday night to just relax on the couch. We have two young kids and are both busy, so this doesn’t happen often enough. We were going to watch a movie, but nothing seemed to hit the mark. There are no good movies out right now—trust me. So we decided.
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