Sat.Jun 29, 2013 - Fri.Jul 05, 2013

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Why Should Your Bank Improve CX? $12.5m in Acquisition from Referrals (Part 2 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. This is the second in a series of posts in which I share tidbits of insight to help practitioners make the business case for improvement.

Banking 200
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I Can’t See the Forest—the Trees are in the Way

Horizon CX

'As a Bank of America (B of A) customer over the last 15 plus years, [and having arrived here more as the result of acquisition than by choice] I have been a loyal customer in the sense that I have stayed and have not migrated to another banking institution. Call me a creature of habit, but nothing has yet driven me to defect from B of A. Like Starbucks, my personal choice when I desire a cup of coffee, they are everywhere I go and they are consistent if nothing else.

B2C 100
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Customer service at low tide

Very Best Service

'Customer service at low tide " Only when the tide goes out do you discover who''s been swimming naked ". This quote from Warren Buffet says it all. It can easily be applied to the field of customer service and every organisation should anticipate predictable changes in the environment they operate in and assess the impact they may have on their customer service performance.

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The Added Value of Value Selling

Customer Interactions

'I recently attended the NICE EMEA Business Partners Summit in beautiful Budapest. Amidst the general experience-sharing, learning, and fun, one of the discussions that came up again and again with attendees was about the need to move away from traditional selling approaches (based on security, safety or compliance) and toward a value selling approach.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Finding More Meaning than Only a Mean

InMoment XI

Do you really need super charged analytics to gain insight? You say the word “insight” and people instantly think you need to engage in super-statistics such as multi-nomial logit modeling with recursive Bayesian based Gibbs sampling to find it. In reality, some of the best insights, like some of the best food, are relatively simple. Let’s. View Article.

Analytics 200

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Why Should Your Bank Improve CX? $12.5m in Acquisition from Referrals (Part 2 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. This is the second in a series of posts in which I share tidbits of insight to help practitioners make the business case for improvement.

Banking 200
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Finding More Meaning than Only a Mean

InMoment XI

Do you really need super charged analytics to gain insight? You say the word “insight” and people instantly think you need to engage in super-statistics such as multi-nomial logit modeling with recursive Bayesian based Gibbs sampling to find it. In reality, some of the best insights, like some of the best food, are relatively simple. Let’s.

Analytics 200
article thumbnail

Why Should Your Bank Improve CX? $12.5m in Acquisition from Referrals (Part 2 of 3)

InMoment XI

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. This is the second in a series of posts in which I share tidbits of insight to help practitioners make the business case for improvement.

Banking 200
article thumbnail

Finding More Meaning than Only a Mean

InMoment XI

Do you really need super charged analytics to gain insight? You say the word “insight” and people instantly think you need to engage in super-statistics such as multi-nomial logit modeling with recursive Bayesian based Gibbs sampling to find it. In reality, some of the best insights, like some of the best food, are relatively simple. Let’s.

Analytics 200
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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Creating a Customer Access Strategy

Brad Cleveland Blog

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Text-to-911 Was ‘All the Talk’ at NENA

Customer Interactions

'Having recently returned from NENA, I can tell you that the big buzz this year was Text-to-911. I counted at least five Text-to-911-related sessions, and while walking the show floor I saw a number of products for handling this specific type of multimedia communication. A number of vendors now provide an interface for handling SMS communications at the PSAP.

Video 30