InMoment XI
MARCH 8, 2013
As a slow, but avid runner, I have occasion to buy new shoes a few times a year. I have more occasions, however, to complain about the condition of my feet. When these two occasions intersect, I find myself at my favorite running store in Redondo Beach, The Village Runner. This occasion was yesterday for. View Article.
Brad Cleveland Blog
MARCH 6, 2013
Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.
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InMoment XI
MARCH 8, 2013
As a slow, but avid runner, I have occasion to buy new shoes a few times a year. I have more occasions, however, to complain about the condition of my feet. When these two occasions intersect, I find myself at my favorite running store in Redondo Beach, The Village Runner. This occasion was yesterday for.
InMoment XI
MARCH 8, 2013
As a slow, but avid runner, I have occasion to buy new shoes a few times a year. I have more occasions, however, to complain about the condition of my feet. When these two occasions intersect, I find myself at my favorite running store in Redondo Beach, The Village Runner. This occasion was yesterday for.
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InMoment XI
MARCH 7, 2013
Toward the end of February Joseph White of the Wall Street Journal posted the article ‘New Efforts to Shorten the Car-Buying Process.’ He talked about dealers’ efforts to streamline the selling experience by minimizing the ‘shopworn delaying tactic—and other haggling strategies that can drag out the car-buying process.’ Dealers have resisted these efforts in the past often.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
MARCH 7, 2013
Toward the end of February Joseph White of the Wall Street Journal posted the article ‘New Efforts to Shorten the Car-Buying Process.’ He talked about dealers’ efforts to streamline the selling experience by minimizing the ‘shopworn delaying tactic—and other haggling strategies that can drag out the car-buying process.’ Dealers have resisted these efforts in the past often.
InMoment XI
MARCH 6, 2013
I recently sat down with my colleague Jamie Ziegler to chat about the role of sales organizations in customer loyalty programs – an important consideration for B2B companies. Jamie has a wealth of practical knowledge on the topic having run global loyalty programs at JD Edwards and VMware and spent several years as an enterprise salesperson herself.
InMoment XI
MARCH 6, 2013
An interesting report came out Monday from the Pew Research Center. It can be found here. If you don’t know the Pew Research Center, you should check out their site. In their Internet and Tech section there is a wealth of information about research they conduct regarding the Internet and social media, and their impact.
InMoment XI
MARCH 6, 2013
I recently sat down with my colleague Jamie Ziegler to chat about the role of sales organizations in customer loyalty programs – an important consideration for B2B companies. Jamie has a wealth of practical knowledge on the topic having run global loyalty programs at JD Edwards and VMware and spent several years as an enterprise salesperson herself.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
InMoment XI
MARCH 6, 2013
An interesting report came out Monday from the Pew Research Center. It can be found here. If you don’t know the Pew Research Center, you should check out their site. In their Internet and Tech section there is a wealth of information about research they conduct regarding the Internet and social media, and their impact.
InMoment XI
MARCH 6, 2013
I recently sat down with my colleague Jamie Ziegler to chat about the role of sales organizations in customer loyalty programs – an important consideration for B2B companies. Jamie has a wealth of practical knowledge on the topic having run global loyalty programs at JD Edwards and VMware and spent several years as an enterprise salesperson herself.
InMoment XI
MARCH 6, 2013
An interesting report came out Monday from the Pew Research Center. It can be found here. If you don’t know the Pew Research Center, you should check out their site. In their Internet and Tech section there is a wealth of information about research they conduct regarding the Internet and social media, and their impact.
InMoment XI
MARCH 5, 2013
The typical response rate of Voice of Customer (VoC) programs ranges from 2% to 14% – nothing to brag about. In this engaging webinar, attendees will learn the most common yet avoidable mistakes committed by companies when launching their VoC programs, and how customers really feel about surveys and feedback programs.
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Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.
InMoment XI
MARCH 5, 2013
The typical response rate of Voice of Customer (VoC) programs ranges from 2% to 14% – nothing to brag about. In this engaging webinar, attendees will learn the most common yet avoidable mistakes committed by companies when launching their VoC programs, and how customers really feel about surveys and feedback programs.
InMoment XI
MARCH 5, 2013
The typical response rate of Voice of Customer (VoC) programs ranges from 2% to 14% – nothing to brag about. In this engaging webinar, attendees will learn the most common yet avoidable mistakes committed by companies when launching their VoC programs, and how customers really feel about surveys and feedback programs.
InMoment XI
MARCH 4, 2013
I apologise right from the start. I think that this blog may cause a furore, a wildly different set of responses, and a smidgeon of controversy. So, fingers crossed, here goes. My appointed theme was technology in market research: an interesting and wide scope. Something that I have been thinking about a lot recently is.
InMoment XI
MARCH 4, 2013
I apologise right from the start. I think that this blog may cause a furore, a wildly different set of responses, and a smidgeon of controversy. So, fingers crossed, here goes. My appointed theme was technology in market research: an interesting and wide scope. Something that I have been thinking about a lot recently is.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
InMoment XI
MARCH 4, 2013
I apologise right from the start. I think that this blog may cause a furore, a wildly different set of responses, and a smidgeon of controversy. So, fingers crossed, here goes. My appointed theme was technology in market research: an interesting and wide scope. Something that I have been thinking about a lot recently is.
Brad Cleveland Blog
MARCH 6, 2013
Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.
Brad Cleveland Blog
MARCH 4, 2013
Alexander Graham Bell, inventor of the telephone, would have turned 166 this weekend (March 3). Happy birthday, Mr. Graham. Interesting factoid: Years later, in retrospect, he considered the phone as an intrusion on his work as a scientist and refused to have one in his study. (I wonder if IM would have made the cut … ?
Brad Cleveland Blog
MARCH 4, 2013
Alexander Graham Bell, inventor of the telephone, would have turned 166 this weekend (March 3). Happy birthday, Mr. Graham. Interesting factoid: Years later, in retrospect, he considered the phone as an intrusion on his work as a scientist and refused to have one in his study. (I wonder if IM would have made the cut … ?
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
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