InMoment XI
FEBRUARY 8, 2013
I spent a lazy Sunday morning skimming some of the twitter handles I follow. Two tweets really caught my attention. @VodafoneUK had replied to recognise a customer who had thanked the team for their help and support. @Orange had sent out a tweet to get feedback from followers as to the type of information the. View Article.
Service Untitled
FEBRUARY 6, 2013
The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service.
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Very Best Service
FEBRUARY 4, 2013
'Customer service web What can spiders web teach us about customer service? Over the years, they have perfected the art of building a structure which catches all. In many environment, if we leave them a little bit of time, they will construct a web to catch food. What about applying the same technique to customer service? Web based customer service would consist of a close knit network of multiple interactions with customers.
Customer Interactions
FEBRUARY 7, 2013
'When a company invests in a solution such as PSIM the obvious reason is to improve security. But when’s the last time you heard “improved security” mentioned as a source of ROI? Yet, the potential ROI from security improvements can far outweigh any operational cost savings from PSIM. This is especially true in very sensitive industries where the cost of a security breach, the mishandling of a safety malfunction, or failure to comply with regulations can have huge financial imp
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InMoment XI
FEBRUARY 8, 2013
I spent a lazy Sunday morning skimming some of the twitter handles I follow. Two tweets really caught my attention. @VodafoneUK had replied to recognise a customer who had thanked the team for their help and support. @Orange had sent out a tweet to get feedback from followers as to the type of information the.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
FEBRUARY 7, 2013
The 2013 NADA Convention starts Friday in Orlando. Apart from the usual excitement of seeing who has the best booth (in my humble view, last year it was Dealer.com when they brought in ‘the world’s most interesting man’) there will be the usual spirited discussion of how manufacturers are infringing on the dealers’ business. When. View Article.
InMoment XI
FEBRUARY 7, 2013
The 2013 NADA Convention starts Friday in Orlando. Apart from the usual excitement of seeing who has the best booth (in my humble view, last year it was Dealer.com when they brought in ‘the world’s most interesting man’) there will be the usual spirited discussion of how manufacturers are infringing on the dealers’ business. When.
InMoment XI
FEBRUARY 7, 2013
The 2013 NADA Convention starts Friday in Orlando. Apart from the usual excitement of seeing who has the best booth (in my humble view, last year it was Dealer.com when they brought in ‘the world’s most interesting man’) there will be the usual spirited discussion of how manufacturers are infringing on the dealers’ business. When.
InMoment XI
FEBRUARY 6, 2013
If you're a Customer Experience or Voice of the Customer practitioner, we'd like to invite you to join us on-air this Friday, February 8th, at 4pm Mountain (6pm Eastern) when we'll be discussing the importance of industry certification for VOC Professionals.
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InMoment XI
FEBRUARY 6, 2013
If you're a Customer Experience or Voice of the Customer practitioner, we'd like to invite you to join us on-air this Friday, February 8th, at 4pm Mountain (6pm Eastern) when we'll be discussing the importance of industry certification for VOC Professionals.
InMoment XI
FEBRUARY 5, 2013
It only makes sense that a company that develops surveys every day would create one for last Sunday’s big game. We shared the Maritz Research Game Day Survey with you in a blog last Friday. So how did you do? Drum roll please…. This article claims there were more than 500 proposition bets on the game. Everything from how. View Article.
InMoment XI
FEBRUARY 5, 2013
It only makes sense that a company that develops surveys every day would create one for last Sunday’s big game. We shared the Maritz Research Game Day Survey with you in a blog last Friday. So how did you do? Drum roll please…. This article claims there were more than 500 proposition bets on the game. Everything from how.
InMoment XI
FEBRUARY 5, 2013
It only makes sense that a company that develops surveys every day would create one for last Sunday’s big game. We shared the Maritz Research Game Day Survey with you in a blog last Friday. So how did you do? Drum roll please…. This article claims there were more than 500 proposition bets on the game. Everything from how.
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