InMoment XI
OCTOBER 24, 2013
In Part 1 we concluded by discussing the value of discovering patterns and improving the odds of getting a hit in baseball. Now imagine your most recent customer survey respondents.
Customer Interactions
OCTOBER 23, 2013
'Until recently, video content analytics (VCA) applications had primarily been considered a security technology. That though is changing. Advancements in VCA and system integration are creating opportunities for business insight that in turn can yield greater ROI for the entire organization. According to a recent study by the Loss Prevention Research Council, of the retailers who leverage IP video for retail applications outside of security, 93 percent report a positive impact on operations.
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Upwave
OCTOBER 21, 2013
The Washington Redskins have recently garnered criticism, most notably by sportscaster Bob Costas and President Obama , for a team name many consider to be racially offensive towards Native Americans. But a name change is certainly not on the horizon for the storied NFL program, according to the team’s owner Daniel Snyder. Given the high-profile debate, we at Upwave were curious to see how public opinion stacked up.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
OCTOBER 24, 2013
In Part 1 we concluded by discussing the value of discovering patterns and improving the odds of getting a hit in baseball. Now imagine your most recent customer survey respondents.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
OCTOBER 22, 2013
This is the third of a three-part series from my colleague Dr. David Ensing which discusses the results of Maritz Research’s 2013 Online Customer Review Study. Just like the previous postings, Dave provides valuable insight into the use and application of online review sites. Let me know if you have found this series valuable. View Article.
InMoment XI
OCTOBER 23, 2013
I regularly find myself without cash, but then who needs it anymore with credit/debit cards accepted almost everywhere. And now eBay, and more specifically its sister company PayPal, want to make it possible for you to leave the plastic at home too. And that’s just part of what they see as the future of the. View Article.
InMoment XI
OCTOBER 22, 2013
This is the third of a three-part series from my colleague Dr. David Ensing which discusses the results of Maritz Research’s 2013 Online Customer Review Study. Just like the previous postings, Dave provides valuable insight into the use and application of online review sites. Let me know if you have found this series valuable.
InMoment XI
OCTOBER 23, 2013
I regularly find myself without cash, but then who needs it anymore with credit/debit cards accepted almost everywhere. And now eBay, and more specifically its sister company PayPal, want to make it possible for you to leave the plastic at home too. And that’s just part of what they see as the future of the.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
InMoment XI
OCTOBER 22, 2013
This is the third of a three-part series from my colleague Dr. David Ensing which discusses the results of Maritz Research’s 2013 Online Customer Review Study. Just like the previous postings, Dave provides valuable insight into the use and application of online review sites. Let me know if you have found this series valuable.
InMoment XI
OCTOBER 23, 2013
I regularly find myself without cash, but then who needs it anymore with credit/debit cards accepted almost everywhere. And now eBay, and more specifically its sister company PayPal, want to make it possible for you to leave the plastic at home too. And that’s just part of what they see as the future of the.
InMoment XI
OCTOBER 22, 2013
“Data driven predictions can succeed—and they can fail. It is when we deny our role in the process that the odds of failure rise. Before we demand more of our data, we need to demand more of ourselves.” —Nate Silver, author The Signal and the Noise More than ever, a great customer experience is expected—period. Modern.
InMoment XI
OCTOBER 22, 2013
“Data driven predictions can succeed—and they can fail. It is when we deny our role in the process that the odds of failure rise. Before we demand more of our data, we need to demand more of ourselves.” —Nate Silver, author The Signal and the Noise More than ever, a great customer experience is expected—period. Modern.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
InMoment XI
OCTOBER 22, 2013
“Data driven predictions can succeed—and they can fail. It is when we deny our role in the process that the odds of failure rise. Before we demand more of our data, we need to demand more of ourselves.” —Nate Silver, author The Signal and the Noise More than ever, a great customer experience is expected—period. Modern.
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