Service Untitled

MAY 21, 2013

'No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. I think that what happened here was that foolish mistakes were made by people trying to be more efficient in their workload selections.” And if that didn’t capture enough of America’s attention, how about the Maserati owner only identifie

Customer Service 71

Customer Service Poor Customer Service Call Center Social Media 71

Customer Interactions

MAY 20, 2013

'During the many years I have attended the IFSEC exhibition in the UK, I have seen the fanfare of many new innovations in security technology. This year, there was the usual array of new hardware and software on display, but whether it was a camera, sensor, alarm, analytics, or access control vendor, the message coming loud and clear from the show floor was one of integration.

Video 30

Video Course System Analytics 30

Brad Cleveland Blog

MAY 24, 2013

Call Center 20

Call Center Contact Center Video Strategy 20

Brad Cleveland Blog

MAY 24, 2013

Call Center 20

Call Center Contact Center Video Strategy 20

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