InMoment XI
OCTOBER 25, 2012
What words come to mind when you think of Market Research? I recently posted that to college students in a market research class days before appearing as a guest speaker. After being introduced, I stood before them with downcast eyes and let one-minute of uncomfortable silence stand before slowly and quietly saying: “I. Am. A. View Article.
Service Untitled
OCTOBER 24, 2012
Every successful business has to attract customers or clients. We need to persuade them to purchase our product or service, buy a lot of our product or service, return to do more business with us because they were pleased, and then tell their friends and family how great we are. Loyalty comes with a number of perks, therefore pleasing everyone we can with a “wow” experience attracts more and more business.
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Very Best Service
OCTOBER 22, 2012
'Customer service: Are you Cutting it short? In the field of customer service, the most important factor can be the unwritten contract with the customer. It is not so much about what is included in the small print to protect the interests of the company but more about the set of expectations and promises which have been sold to the customer. When it comes to crunch time, delivery to the customer must take into account the perceived value that has been portrayed and fulfil the company''s share of
Customer Interactions
OCTOBER 25, 2012
'If you’ve never been to Security Essen, it’s quite the experience. By far one of the largest trade fairs for security technology in the world, the event is a global security microcosm, attracting over 39,000 attendees from 115 countries. Security Essen takes place every two years. Prior to this year, my last trip to Security Essen was back in 2008.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
OCTOBER 26, 2012
If you remember the death of Elvis Presley, you’re not a member of a demographic group that seems to be getting a disproportionate amount of attention by automotive marketers. As I mentioned in last week’s posting I gave a presentation at Google’s Think Auto Conference on October 18th. My part focused on the top 10. View Article.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
OCTOBER 25, 2012
What words come to mind when you think of Market Research? I recently posed that to college students in a market research class days before appearing as a guest speaker. After being introduced, I stood before them with downcast eyes and let one-minute of uncomfortable silence stand before slowly and quietly saying: “I. Am. A.
InMoment XI
OCTOBER 26, 2012
If you remember the death of Elvis Presley, you’re not a member of a demographic group that seems to be getting a disproportionate amount of attention by automotive marketers. As I mentioned in last week’s posting I gave a presentation at Google’s Think Auto Conference on October 18th. My part focused on the top 10.
InMoment XI
OCTOBER 26, 2012
The New York Yankees got swept by the Detroit Tigers for the ALCS. Tragic if you’re a Yankees fan. As Joe Girardi, manager of the Yankees, tries to understand what went wrong and how they can improve for next year he will undoubtedly examine in specific ways how and where the Bronx Bombers collapsed.
InMoment XI
OCTOBER 25, 2012
What words come to mind when you think of Market Research? I recently posed that to college students in a market research class days before appearing as a guest speaker. After being introduced, I stood before them with downcast eyes and let one-minute of uncomfortable silence stand before slowly and quietly saying: “I. Am. A.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
InMoment XI
OCTOBER 26, 2012
If you remember the death of Elvis Presley, you’re not a member of a demographic group that seems to be getting a disproportionate amount of attention by automotive marketers. As I mentioned in last week’s posting I gave a presentation at Google’s Think Auto Conference on October 18th. My part focused on the top 10.
InMoment XI
OCTOBER 26, 2012
The New York Yankees got swept by the Detroit Tigers for the ALCS. Tragic if you’re a Yankees fan. As Joe Girardi, manager of the Yankees, tries to understand what went wrong and how they can improve for next year he will undoubtedly examine in specific ways how and where the Bronx Bombers collapsed.
InMoment XI
OCTOBER 25, 2012
How do customer service execs strike the right balance of cost and quality in the new age of the customer? This is one of the questions addressed in the complimentary webinar Customer Service in the Age of the Customer: The Secret to Balancing Cost and Customer Experience” on Monday, October 29, 2012, at 12 p.m. CDT (10 a.m. ET). The webinar is sponsored by the American Marketing Association (AMA).
InMoment XI
OCTOBER 25, 2012
Credit where credit is due. I received an offer by email from a well known retailer of menswear. Since I have bought their shirts before and since I really did need some new shirts I thought I would take a look. I will tell you the company at the end of this blog. Safe to. View Article.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
InMoment XI
OCTOBER 25, 2012
How do customer service execs strike the right balance of cost and quality in the new age of the customer? This is one of the questions addressed in the complimentary webinar Customer Service in the Age of the Customer: The Secret to Balancing Cost and Customer Experience” on Monday, October 29, 2012, at 12 p.m. CDT (10 a.m. ET). The webinar is sponsored by the American Marketing Association (AMA).
InMoment XI
OCTOBER 25, 2012
Credit where credit is due. I received an offer by email from a well known retailer of menswear. Since I have bought their shirts before and since I really did need some new shirts I thought I would take a look. I will tell you the company at the end of this blog. Safe to.
InMoment XI
OCTOBER 25, 2012
How do customer service execs strike the right balance of cost and quality in the new age of the customer? This is one of the questions addressed in the complimentary webinar Customer Service in the Age of the Customer: The Secret to Balancing Cost and Customer Experience” on Monday, October 29, 2012, at 12 p.m. CDT (10 a.m. ET). The webinar is sponsored by the American Marketing Association (AMA).
InMoment XI
OCTOBER 25, 2012
Credit where credit is due. I received an offer by email from a well known retailer of menswear. Since I have bought their shirts before and since I really did need some new shirts I thought I would take a look. I will tell you the company at the end of this blog. Safe to.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
InMoment XI
OCTOBER 24, 2012
While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form. The designers of the form had failed to consider the feedback process from the respondent’s perspective. In my chapter Persuasive Survey Design in Allegiance’s book, Delivering Customer Intelligence, I discuss in detail how good survey programs designed f
InMoment XI
OCTOBER 24, 2012
While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form. The designers of the form had failed to consider the feedback process from the respondent’s perspective. In my chapter Persuasive Survey Design in Allegiance’s book, Delivering Customer Intelligence, I discuss in detail how good survey programs designed f
InMoment XI
OCTOBER 24, 2012
While browsing entertainment options on a 10-hour trans-Atlantic flight, I spotted a “feedback survey." Unfortunately, the feedback process quickly went downhill with too many clicks, questions I did not understand, and a lengthy feedback form. The designers of the form had failed to consider the feedback process from the respondent’s perspective. In my chapter Persuasive Survey Design in Allegiance’s book, Delivering Customer Intelligence, I discuss in detail how good survey programs designed f
InMoment XI
OCTOBER 23, 2012
The New York Yankees got swept by the Detroit Tigers for the ALCS. Tragic if you’re a Yankees fan. As Joe Girardi, manager of the Yankees, tries to understand what went wrong and how they can improve for next year he will undoubtedly examine in specific ways how and where the Bronx Bombers collapsed. Suzuki. View Article.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
InMoment XI
OCTOBER 23, 2012
The New York Yankees got swept by the Detroit Tigers for the ALCS. Tragic if you’re a Yankees fan. As Joe Girardi, manager of the Yankees, tries to understand what went wrong and how they can improve for next year he will undoubtedly examine in specific ways how and where the Bronx Bombers collapsed. Suzuki.
InMoment XI
OCTOBER 23, 2012
The New York Yankees got swept by the Detroit Tigers for the ALCS. Tragic if you’re a Yankees fan. As Joe Girardi, manager of the Yankees, tries to understand what went wrong and how they can improve for next year he will undoubtedly examine in specific ways how and where the Bronx Bombers collapsed. Suzuki.
InMoment XI
OCTOBER 22, 2012
Do you believe mobile research has “arrived?” I do. Others may as well. According to the 2012 ESOMAR Research World publication “with smartphone penetration topping 50% in advance markets and with a phone in the hands of a reported 85% of people around the world, perhaps mobile research’s time has finally come.” Smartphones are becoming. View Article.
InMoment XI
OCTOBER 22, 2012
Do you believe mobile research has “arrived?” I do. Others may as well. According to the 2012 ESOMAR Research World publication “with smartphone penetration topping 50% in advance markets and with a phone in the hands of a reported 85% of people around the world, perhaps mobile research’s time has finally come.” Smartphones are becoming.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
InMoment XI
OCTOBER 22, 2012
Do you believe mobile research has “arrived?” I do. Others may as well. According to the 2012 ESOMAR Research World publication “with smartphone penetration topping 50% in advance markets and with a phone in the hands of a reported 85% of people around the world, perhaps mobile research’s time has finally come.” Smartphones are becoming.
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