Sat.Oct 08, 2011 - Fri.Oct 14, 2011

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Nine Habits of Successful VOC Practitioners

InMoment XI

Best practice companies are not only listening to voice of the customer, but they are using that feedback to increase customer retention and loyalty, solve customer challenges and develop new products and services. They are also using new technologies to streamline surveys and feedback management programs to gain a better understanding of why customers do business with them.

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Tour of Zappos HQ

Service Untitled

Zappos is a company we’ve talked about a lot on Service Untitled (including an interview with the founder and CEO Tony Hsieh ), so earlier this week when I was in Las Vegas for the first time, I made sure I got a tour of the Zappos.com Headquarters in nearby Henderson, Nevada. The tour was really interesting. Unsurprisingly, the Zappos offices don’t resemble a typical office or call center.

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Offer good customer service to your suppliers

Very Best Service

'In order to find a supplier , retain it and obtain a good performance, wouldn''t it be appropriate to offer them your best customer service ? In most instances the underlying principle is that the customer is always right but this can cost your company dear. If your supplier fails to deliver the right products or services, your supply chain is broken and your own customers will pay the consequences, thereby affecting your reputation.

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Technologies for revolutionizing law enforcement coming to IACP

Customer Interactions

'The IACP (International Association of Chiefs of Police) will be holding its 118th Annual Conference and Exposition later this month. Thousands of public safety executives will converge in Chicago for the event, where they’ll have an opportunity to peruse the latest technologies for revolutionizing law enforcement, including NICE Situator and NICE Inform.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Nine Habits of Successful VOC Practitioners

InMoment XI

Best practice companies are not only listening to voice of the customer, but they are using that feedback to increase customer retention and loyalty, solve customer challenges and develop new products and services. They are also using new technologies to streamline surveys and feedback management programs to gain a better understanding of why customers do business with them.

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Chief Service Officer

Very Best Service

'Should your c-suite include a Chief Service Officer ? The ongoing financial crisis has put additional pressure on companies which have to work hard to attract new customers. But are you doing enough to retain your existing ones? Isn''t it time for your customer service officer to have a sit at the top table and claim a fair share of the company resources?

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Maximizing Analog CCTV Assets

Customer Interactions

'While IP camera technology has certainly leapt forward in terms of capabilities, we’re still a long way off from the analog to IP mass migration predicted by some industry pundits five or six years ago. In this blog published in SMT Online, Jamie Wilson, EMEA Security marketing manager for NICE Systems, discusses why some organizations are reluctant to throw out the proverbial’ baby with the bath water,’ and what they’re doing to extend the value of their existing analog

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