InMoment XI
MAY 22, 2010
The overall theme this year was “turn status quo into status go” and included presentations geared towards helping customers analyze their data, create actionable and deliverable insights, then implementing programs and processes to ultimately increase profitability.
Service Untitled
MAY 27, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service technology can monitor your emotions Cheryl May 27, 2010 Customer Service , Proactive No Comments Just imagine being a customer service representative and having the ability to read and monitor a customer’s emotions so you know exactly what to say and when to say it.
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Customer Interactions
MAY 27, 2010
'As a result of your feedback on my recent podcast on "Migrating from Analog to IP Video," I decided to also create some educational videos to convey the story in a more visual way, first from a purely educational perspective, and second, to focus on NICE-based solutions. My two part educational video series gives you a primer on migrating from analog to IP video (Part 1) and shows you how NICE can help (Part 2).
InMoment XI
MAY 22, 2010
The overall theme this year was “turn status quo into status go” and included presentations geared towards helping customers analyze their data, create actionable and deliverable insights, then implementing programs and processes to ultimately increase profitability.
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InMoment XI
MAY 22, 2010
The overall theme this year was “turn status quo into status go” and included presentations geared towards helping customers analyze their data, create actionable and deliverable insights, then implementing programs and processes to ultimately increase profitability.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
InMoment XI
MAY 25, 2010
Aside from the big picture of the Engage7 platform and its new enhancement and features, here are some best practices to be mindful of when using the product.
InMoment XI
MAY 25, 2010
Aside from the big picture of the Engage7 platform and its new enhancement and features, here are some best practices to be mindful of when using the product.
Service Untitled
MAY 26, 2010
Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? Guest Writer May 26, 2010 Culture , Little Things, Big Differences , Specific Companies No Comments We’ve all heard the saying “it starts at the top.
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