InMoment XI
JANUARY 4, 2011
Many VOC professionals have realized that in order to add value to the organization, they must spend less time telling a VOC story and more time telling a business story. Think of this new approach as a fundamental mental shift starting with the VOC leadership team. You must ensure that the data you collect is actionable and relevant to other business leaders in the organization.
Service Untitled
JANUARY 4, 2011
The case of Systemgraph, a support company approved by Apple, and Greek physician Dimitris Papadimitriadis are becoming an Internet sensation, and it’s all about customer service or the lack thereof – depending which side you find defensible that is. Papadimitriadis had trouble with his iMac and took it to Systemgraph for repair. He did not purchase the computer from Systemgraph.
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InMoment XI
JANUARY 4, 2011
Many VOC professionals have realized that in order to add value to the organization, they must spend less time telling a VOC story and more time telling a business story. Think of this new approach as a fundamental mental shift starting with the VOC leadership team. You must ensure that the data you collect is actionable and relevant to other business leaders in the organization.
InMoment XI
JANUARY 4, 2011
Many VOC professionals have realized that in order to add value to the organization, they must spend less time telling a VOC story and more time telling a business story. Think of this new approach as a fundamental mental shift starting with the VOC leadership team. You must ensure that the data you collect is actionable and relevant to other business leaders in the organization.
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Service Untitled
JANUARY 3, 2011
Is it really poor customer service or do we as consumers expect too much? Do people really boycott businesses and restaurants the first time we feel we are treated poorly? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s. I didn’t wear it for a while because it was way beyond my budget at the time, and so I waited for a special occasion to dress up and show it off.
Service Untitled
JANUARY 6, 2011
In the UK, police chiefs are taking some customer service tips from a popular department store named John Lewis where customer service is treated as a skill. It seems a recent survey revealed that officers “answered their mobile phones while talking to people or had unprofessional musical ring tones.&#. Now I’m not sure if unprofessional ring tones should be a significant complaint of a police officer’s lack of customer service skills, but the idea presented more ideas that hav
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