Sat.Mar 19, 2011 - Fri.Mar 25, 2011

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The Importance of Unstructured Text in a VOC Program

InMoment XI

Businesses are turning to text analytics systems and technologies to automatically process and analyze unstructured text in all its forms and transform it to be utilized in identifying trends, early warning signs, product issues, suggestions for improvement, and cries for help from customers.

Analytics 200
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Customer Service Grace Under Pressure

Dennis Snow

In this video I discuss the art of delivering a positive customer experience, even when things are hectic and you have to move quickly. If you receive my blog via email, you may need to click here to view the video.

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Even accountants need to work on customer service skills

Service Untitled

April 15th is just over the horizon, and for many of us “tis the season&# to get in touch with our accountants. I doubt you will find many accountants in small windowless offices content with just the solitude of their numbers anymore. They have even transgressed beyond the generally unnoticed professionals at quiet business lunches or rotary dinners.

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Situation Management – Beyond Security

Customer Interactions

'When you hear the terms ‘Situation Management,’ ‘PSIM’ or ‘Physical Security Information Management,’ what comes to mind? You might say “security.” But at the end of the day, this technology has applications way beyond security. Recently, I sat down with Jacob Fox, Vice President of Security Solutions Management for NICE Systems to talk about how other types of operations can benefit from Situation Management.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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The Importance of Unstructured Text in a VOC Program

InMoment XI

Businesses are turning to text analytics systems and technologies to automatically process and analyze unstructured text in all its forms and transform it to be utilized in identifying trends, early warning signs, product issues, suggestions for improvement, and cries for help from customers.

Analytics 200

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How social awareness can improve customer relationship management

Service Untitled

Businesses grow as more customers come aboard, and that constant search for new clients is the life jacket for success. Of course building relationships with new customers are paramount; the hard part is taking the leads and transforming them into customers. One of the best ways to do that is through customer engagement; in other words having a customer relationship management strategy.

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How do awards help an organization’s branding?

Service Untitled

An appealing and highly recognizable brand helps an organization deliver their message as to service and the products they sell. We’re all salespeople – the difference is what and how we deliver. Our success didn’t just come about overnight; we’ve been working at it for a considerable amount of time. We have made connections, used innovative marketing techniques, and best of all, we have delivered what we promised.

Brands 41
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Consumers rule!

Service Untitled

Customer service is all about what the customer thinks when a business encounter is done. Customers are the ones who decide how much they want to spend, where they want to spend, and how they want to spend. Our job as customer service professionals is to provide the consumer with the best product and the best service so they will want to spend their money, time, and loyalty with us.