Every employee can contribute to customer service excellence
Service Untitled
MARCH 7, 2011
“Wow customer service isn’t about what we learn in manuals; it’s about behaviors and the development and encouragement of excellent habits. Every employee can contribute to outstanding customer service, share with others, and together display the professionalism every organization desires. The three main reasons customers leave are moving away, competitors offer better terms or prices, or the consumer is unhappy with the product or the service.
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